It’s no secret that a business is often only as good as the people working there. They are the front-line customer liaisons, the hands-on crew, and the behind the scenes personnel who are essential to keeping everyday operations running smoothly.

The Tourism Business Hidden Talents is a skills development tool designed to help you discover, train, evaluate, and retain the right people for your business. Start with accepted occupational standards as set by the tourism industry, then set standards of your own based on your business requirements. Remember, part of being a success is having the best people in your corner.

Hidden Talents Features

The more accurate and realistic the specifications and skill requirements for each job are, the more likely it is that workers will be matched to the right job and, therefore, be more competent in that job.

• Tips on matching staff to your business
• Templates for printable, updateable job profiles
• Evaluation sheets
• Exclusive links to other online resources

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