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Guest Service Agent

Greenwood Inn & Suites
Winnipeg, MB
FullTime

 

 

Position: The Greenwood Inn & Suites Winnipeg by Fortis Properties is currently looking for full time Guest Service Agents.

 

Job Description:

·         Handle credit card deposit authorization verifications and guest room deposit transactions

·         Maintain guest accounts: guest checks, vouchers, gift certificates, etc.

·         Resolve complaints and inquiries concerning service and facilities.

·         Respond to all guests in a timely manner, ensure follow-up.

·         Upsell hotel products

·         Accurately create guest reservations

·         Accurately inputs all guest data and runs reports on timely basis

·         Check-in guests

·         Checkout guest

·         Ensure that the rates for all of the guests are inputted correctly in the property management system

·         Participate in departmental meetings, as well as, training programs

·         Remain up to date on current rates and offerings that the hotel has offered in regards to advertisements

·         Other duties as assigned

 

Qualifications:

·         Highly motivated and guest driven with the ability to make timely guest service decisions

·         Problem solving abilities

·         Excellent interpersonal, communication and organization skills required, both written and oral

·         Ability to learn quickly.

·         Professional in demeanor and presentation

·         Strong guest service background, preferably in a hotel environment.

·         Ability to multi-task and problem solve.

·         Must have a flexible schedule and be available to work weekends and evenings

·         Enthusiastic and energetic individual who is comfortable in a variety of situations

·         Thrives in a fast-paced environment

·         Diploma in Hotel and Restaurant Management is an asset

·         Must have legal work permit to work in Canada

How to Apply

Please forward your resume to:

Rosa Ramirez, Front Office Manager

Greenwood Inn & Suites Winnipeg

1715 Wellington Avenue

Winnipeg, MB

Coryscott@fortisproperties.com

Fax: 204-775-4576


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