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Guest Service Agent

Greenwood Inn & Suites
Winnipeg, MB
FullTime

Position: The Greenwood Inn & Suites Winnipeg by Fortis Properties is currently looking for full time Guest Service Agents.

Job Description:

· Handle credit card deposit authorization verifications and guest room deposit transactions

· Maintain guest accounts: guest checks, vouchers, gift certificates, etc.

· Resolve complaints and inquiries concerning service and facilities.

· Respond to all guests in a timely manner, ensure follow-up.

· Upsell hotel products

· Accurately create guest reservations

· Accurately inputs all guest data and runs reports on timely basis

· Check-in guests

· Checkout guest

· Ensure that the rates for all of the guests are inputted correctly in the property management system

· Participate in departmental meetings, as well as, training programs

· Remain up to date on current rates and offerings that the hotel has offered in regards to advertisements

· Other duties as assigned

Qualifications:

· Highly motivated and guest driven with the ability to make timely guest service decisions

· Problem solving abilities

· Excellent interpersonal, communication and organization skills required, both written and oral

· Ability to learn quickly.

· Professional in demeanor and presentation

· Strong guest service background, preferably in a hotel environment.

· Ability to multi-task and problem solve.

· Must have a flexible schedule and be available to work weekends and evenings

· Enthusiastic and energetic individual who is comfortable in a variety of situations

· Thrives in a fast-paced environment

· Diploma in Hotel and Restaurant Management is an asset

· Must have legal work permit to work in Canada

Please forward your resume to:

Rosa Ramirez, Front Office Manager

Greenwood Inn & Suites Winnipeg

1715 Wellington Avenue

Winnipeg, MB

Fax: 204-775-4576