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Assistant General Manager

Winnipeg Airport Comfort Inn
Winnipeg, MB
FullTime

BASIC RESPONSIBILITIES: Managing and participating in the day to day operation of Guest Services, the Front Desk, And Housekeeping: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and guest and employee satisfaction.

·         Develop, prepare, execute & achieve financial goals.

·         Manages all aspects of the Front Office (Night Audit, Guest Services, Reservations, and Housekeeping).

·         Ensures brand standards are maintained at all times, while maintaining a professional and supervisory demeanor at all times setting an example of leadership for all staff.

·         Monitors and maintains the Front Desk, guest accounting and reservations in order to consistently meet company standards and achieve a high level of guest satisfaction.

·         Responsible for the supervision, recruitment, selection, training and development of all Front Office personnel, to ensure their tasks are performed efficiently. Instructs and trains staff to follow safe working practices.

·         Coaches and develops skills of all departmental staff to the best of their potential.

·         Ensures application of credit policies, controls and handling of financial transactions.

·         Implements, maintains and monitors all staff as stated above in order to consistently meet established company standards, and achieve the highest level of guest satisfaction.

·         Recommends, develops and implements staff incentives designed to increase revenues.

·         Ensures that staff is fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.

·         Schedules and trains Guest Services Supervisors to represent Management during irregular business hours.

·         Receives departmental guest complaints and ensures that corrective action is taken in order to ensure 100% guest satisfaction.

·         Implement & maintain all company policies & procedures.

·         Supervises the reservation functions including Yield Management System to ensure maximum RevPAR.

·         Assists hotel management as directed with development of special reports and/or special projects.

·         Develops and prepares jointly with the General Manager the room revenue budget.

·         Participates in preparing the business plan.

·         Manager on Duty shifts are required. Oversee day-to-day operations.

·         Must be available days, evenings, weekend and holidays.

·         Duties associated with Assistant General Manager position including but not limited to the above.

How to Apply

Please apply:

  • in person at 1770 Sargent Avenue
  • by fax (204) 783-5661
  • by email to cn237@whg.com

 


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