Customer Service Team Leader
Nordik Spa-Nature’s mission is to enhance our guests’ health and well-being by providing a stimulating and rejuvenating experience through the benefits of thermotherapy and massage therapy, in complete symbiosis with nature.
Our vision is to turn every visit into a unique and memorable experience of relaxation.
Associates with Nordik Spa-Nature will embrace the following values:
The Customer Service Team Leader’s primary objective is to plan, direct and supervise the operations of the customer service department in order to ensure efficiency, excellent service and memorable customer experience. He/she is responsible to perform administrative duties, operational tasks. He/she also ensures the continuous improvement of processes and team development.
Main tasks will also include:
Welcome customers, answer questions, provide pertinent information and suggestions
Maintain quality and consistency of service in compliance with "Pratik Nordik"
Select and interview candidates
Plan resources in line with budgets
Open and close the site in accordance with the operational checklists
The selected incumbent will be required to have the following:
College or University degree in tourism, hospitality, administration or human resource management
Minimum three years of experience in customer service
Experience in leading a team
Knowledge of POS systems and MS Office
Experience in a tourism sector
Bilingual – English and French
Experience of the SpaBooker system
Variable schedule (day, evenings, weekends)
How to Apply
Please send an email, along with your cover letter and resume, to email@example.com
Please note that only successful candidates will be contacted.
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