Service Savvy – Business Etiquette for Retailers

Time: 3 Hours

Retail businesses are competing for customer dollars more than ever.  How can your employees help add to your bottom line? It is about making your customer feel comfortable and creating an experience, not merely a transaction.  Perception is reality, and proper etiquette is about presenting yourself in a manner that shows you can be taken seriously.  Many business opportunities have been lost because of an unintentional breach of manners.  Proper manners and etiquette are an opportunity to show your customers you are a professional. This session is designed for retail businesses that want to give their employees an added edge.

Cost: $99.00 plus GST

To register or for more information, please contact register@mtec.mb.ca or by calling 957-7437.