4 part module -3 hrs each
Within the tourism and hospitality industry, the bulk of training takes place at work, on the job and involves a lot of one-on-one training. Rather than focusing on what gets taught, a good trainer and coach will focus on what gets learned. In order to do that, a trainer and coach must be able to: determine what needs to be learned; determine the best way for the trainee to learn it; and provide follow-up to ensure the trainee has learned what needed to be learned. On completion participants receive a certificate of recognition.
Module Topics
Staff Orientation - The Training Starts Here
Topics Covered
- Why training is important
- How to develop an effective orientation for different learning styles
- What a training objective is and how to write one
- How to use standards to develop training objectives
- How to know when training is needed
Communication - Learn and Practice
Topics Covered
- Not all communication is good communication
- Your strengths and weaknesses as a listener
- Communication principles that affect training
- Training methods for one-on-one and group situations
Six Steps of Skill Training
Topics Covered
- The six steps of skill training
- How you can use these steps in your training
- The importance of consistency
- Observation and demonstration skills
- The importance of being a positive ‘coach.’
Evaluation & Recognition: Training Results that Last
Topics Covered
- How to Coach
- Mentoring skills
- How to provide constructive feedback
- The impact of Rewards and recognition on employees
- How to Evaluate the effectiveness of training
Cost: $105/module - workbook included (plus GST)
Registration Form (pdf)
Training Option
The workbooks for Train the Workplace Trainer can be purchased from Fiona McIntyre. Please contact her directly at 957-7437 or fmcintyre@mtec.mb.ca.
Testimonials
“Very interesting and it will be really useful to me in my work place.”
“It was very interesting. I learned a lot of new ways to train new employees. It was very helpful.”