Upcoming Training

Conflict is inevitable. It is going to happen whenever you have people with different expectations. It happens both individually as well as impacting group performance. This makes conflict resolution critical, whether it is avoiding arguments, expressing opinions or resolving team conflicts. Many conflicts would escalate if appropriate conflict resolution skills were not utilized. In this session we explore sources of conflict and how to use the necessary skills to resolve workplace conflict resulting in a happier and healthier work environment. 

At the end of this session you will be able to:

• Identify common types and causes of conflict that arise within one's work life.
• Explain how conflict can be beneficial for the individual and the team
• Describe and practice common approaches to conflict resolution

Conflict is inevitable. It is going to happen whenever you have people with different expectations. It happens both individually as well as impacting group performance. This makes conflict resolution critical, whether it is avoiding arguments, expressing opinions, or resolving team conflicts. Many conflicts would escalate if appropriate conflict resolution skills were not utilized. In this session we explore sources of conflict and how to use the necessary skills to resolve workplace conflict resulting in a happier and healthier work environment.

At the end of this session, you will be able to:

• Identify common types and causes of conflict that arise within one’s work life.
• Explain how conflict can be beneficial for the individual and the team.
• Describe and practice common approaches to conflict resolution

The primary focus of this 2-Day Human Resource Series is to provide supervisors, new leaders and those who perform people-related functions in a business, with both a broad overview of the human resource functions and give them the tools they require to deal with day-to-day human resource tasks.

Whether you are a new leader or supervisor or small business owner, these 2 sessions will provide everything from how to write a job description to how to hire the right employee and deal with performance issues.

This training will assist in improving your skills by learning the fundamentals of human resource management. Today, more than ever, knowing how to attract and retain employees is critical to the success of an organization.

You will develop comprehensive recruitment tools to attract and select staff to behavioural-based interviewing, performance management, and staff retention strategies.

Click here to download the course flysheet.