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August 1, 2013 - In This Issue:
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Customer Service - For the Short and Long Term Sustainability of Your Business
Customer
Service is so much more than smiling and answering customer's
questions. It is a potential customer's access to your business. Can
customers book directly online and your website states that you are
full, when in fact space has opened up? Does someone from your
organization keep the space availability current? Are voicemail messages
returned in a timely manner? You may be losing customers and potential
customers and not even be aware of it. Worse yet, they may be able to
book somewhere else, prefer the new business and not return to yours.
Businesses
spend a great deal of time figuring out how to increase sales and
keeping their operations profitable. Many times they are not aware of
the impact one dissatisfied customer can have on their business. People
are far more likely to talk about a negative experience than a positive
one. With all of the competition that is out there, you may only get
once chance to expose that customer to your business. Every contact with
your business should be positive. The only way that can happen is if
the customer receives consistent service in a timely manner.
MTEC
is pleased to announce that we will be offering Manitoba BEST Service
Excellence complimentary on August 28, from 9:00am - 4:00pm. For
more information, please click here.
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2013 Award Winners
Award for Tourism & Hospitality Success: The Russell Inn-Hotel & Conference Centre
Award for Manitoba BEST Service Excellence: Niverville Heritage Centre
SAFE Hospitality Award for Investing in a Safe Workplace: BURGER KING - Canada
2013 Industry Presenters
Bill Morrissey, President and CEO, YES! Winnipeg
Frederic Jenni, General Manager, Nordik Spa-Nature
Tom Janzen, SHED Manager, Centre Venture Development Corporation
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TURNING TRAINING INTO SUCCESS
MTEC
& SAFE Hospitality will be hosting our third conference Thursday,
October 17, 2013 at the Holiday Inn Winnipeg-Airport West.
This
one day conference and exhibition will include five sessions that
are focused on increasing your knowledge in the areas of Customer
Service, Marketing through Social Media, Returning to Work after an
Injury, Return to Work Strategies and the New Disability Legislation.
Whether you are currently a manager or supervisor, or would like to be, these sessions will assist you in gaining new and valuable knowledge and insight.
Please click here for more information and a registration form. For a list of current prizes, please click here.
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Attention Event Coordinators & Planners!
It
is an exciting time to be an event planner. Event planners are being
called upon to develop and stage a number of events every year.
Whether you are new to the industry or established in your career,
MTEC's 3- Part Training Series for Event Coordinators and Planners will
provide the tools to assist you in planning an event from start to
finish, covering areas such as administration, marketing, human
resources, risk management and more!
This series will also be very
beneficial for those of you who may not have the title of 'Event
Planner', but you are the person in your organization who performs that
function as part of your position, ie: organizing the annual golf
tournament, AGM, conference, etc.
A comprehensive emerit Event Coordinator Workbook, valued at $85.00 is included.
Our upcoming workshop series will be held on October 18, October 25 and November 1.
Please click here for more information.
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3-Part Business Training Series - Preparing Your Business for the Long or Short Term Absence of the Manager
Whether
you are the manager or the owner of a company, many of the details
involved in the day-to-day operations may be solely done by yourself.
Have you ever wondered what would happen if you became ill or for some
other reason couldn't operate your company for a short or extended
period of time?
There
are many reasons that organizations don't have a succession plan; lack
of time and resources to train key personnel; lack of trust that they
could do it as well as you; or maybe never really thinking about it. For
whatever reason, having a plan can mean the difference between your
company surviving in your absence, or suffering financial loss.
All
three sessions will be complimentary, but space is limited to 12
participants per session. Register for one, two or all three sessions.
The information provided will not only be useful in the case of the
manager's absence but for the sustainability and future growth of the
business.
Session 1: Wednesday, September 11, 9:00am-12:00pm
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MTEC'S Fall Job Fair at the Winnipeg Convention Centre
MTEC is holding our Semi-Annual Job Fair at the Winnipeg Convention Centre from 10:00am-2:00pm on Monday, August 26, 2013.
Employers: Have you received a Registration Form? Please click here for more information.
Job Seekers: We will update the Job Board with each employer registration. For the most current list of employers, please check the job board.
If
you are interested in participating in the Job Fair as an exhibitor
please contact MTEC for booth costs and amenities available. Fiona
McIntyre and Luanne Christensen are available to answer any questions
at (204) 957-7437.
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August & September Training
Keep Your Business Profitable - Invest Your Time In Training!
*We are offering 15 complimentary seats for many of the following sessions. Sign up now!
*Reading & Understanding Financial Statements & Using Them as a Management Tool
August 12 | 9:00am-12:00pm | More Info
*Build a TEAM Culture: Teambuilding & Conflict Resolution
August 15 | 9:00am-12:00pm | More Info
*Retail Display & Visual Presentation
August 20 | 9:00am-12:00pm | More Info
*Networking - The Power of Connected People
August 27 | 9:00am-12:00pm | More Info
*Manitoba BEST Service Excellence
August 28 | 9:00am-4:00pm | More Info
*Time Management
August 29 | 9:00am-12:00pm | More Info
Event Coordinator 101 - A Primer
September 6 | 9:00am-12:00pm | More Info
COST: $99.00+GST
*Short Term & Emergency Succession Planning: Creating a Backup for a Key Person
September 11 | 9:00am-12:00pm | More Info
**Limited to 12 participants.
*Developing Coaching Skills
September 18 | 9:00am-12:00pm | More Info
**Limited to 12 participants.
*Service Excellence for Chinese Visitors
September 18 | 9:00am-4:00pm | More Info
*Basic Business Math - The Numbers That Will Help Your Business Succeed
September 25 | 9:00am-12:00pm | More Info
**Limited to 12 participants.
*The Art of Communication: Do You Hear What I Am Not Saying?
September 26 | 9:00am-12:00pm | More Info
Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.
All
courses will be held at our new MTEC Learning Centre, 75 Scurfield
Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.
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Supervisor/Manager Safety Roles & Responsibilities
August 7 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Emergency Preparedness
August 7 | 1:00pm-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Train the Trainer
August 13&14 | 8:30am-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $149.00+GST
Emergency First Aid/CPR with AED
August 19 | 8:30am-4:30pm | More Info
COST: $75.00+GST Hospitality Industry (Rate Code 70106); Regular $89.00+GST
Food Handler Certification
August 22 | 9:00am-4:30pm | More Info
COST: $99.00+GST
Building Your Safety & Health Program
September 10 | 8:30am-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $99.00+GST
Respectful Workplaces
September 19 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Disability Safety Awareness Training for Business
September 19 | 1:00pm-4:00pm | More Info
COST: Complimentary; Regular $49.00+GST
WHMIS
September 24 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Supervisor/Manager Safety Roles & Responsibilities
September 24 | 1:00pm-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
For additional information, or to register for upcoming workshops, please contact Alexa at: alexa@safehospitality.com or by calling 204-694-7233.
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Train the Trainer
Young workers look
to supervisors and managers for guidance, training and direction.
Trainers should be are aware of their safety and health responsibilities
and expectations in the workplace. As a trainer you should provide
leadership, establish safe work procedures, lead by example and be
familiar with the act and regulations.
The Manitoba
Workplace Safety and Health Act W210 legislation requires supervisors to
take all precautions necessary to protect the safety and health of a
worker under his or her supervision. Supervisors and managers are
required by legislation to ensure 4(2)(h)(i) the employer's workers are
supervised by a person who is competent; because of knowledge, training
or experience, that work is performed in a safe manner.
This two day
workshop will help participants understand legal requirements of being a
trainer, provide them with the tools and have a basic understanding of
the duties and functions of being an effective leader and skills to
become a trainer.
Join us on August
13 & 14, 2013! SAFE Hospitality is holding a two day Train the
Trainer workshop. This workshop is geared towards supervisors and
managers or anybody with a general interest in becoming an effective
leader and trainer.
Date: Tuesday, August 13, 2013
Wednesday, August 14, 2013
Time: 8:30am-4:30pm
Location: Learning Centre, 75 Scurfield Boulevard, Unit 3
Winnipeg, Manitoba
R3Y 1P6
Cost: FREE to Hospitality Industry (rate code 70106); Regular $149.00+GST
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On-Site Sessions Most Valued Form of Training: Survey
School
may be out for the summer, but in the best workplaces, the learning
doesn't stop. More than one-third (39 per cent) of Canadian workers
identified in-house, instructor-led workshops as the type of
professional training they value most, according to a survey by
OfficeTeam. Tuition reimbursement for off-site seminars ranked second,
with 32 per cent of the responses; surpassing online courses (15 per
cent) and reference books (10 per cent), found the poll of 284 workers.
Categories:
Education and Training, HR Development, Industry News, Labour Market
Information, Links and Resources, Skills Qualifications and Credentials
Read More
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Onboarding Crucial to Retention
A
quick, smooth and effective onboarding process is crucial to retention
and high performance from staff, one industry expert has said. Within
the first 30 days of employment, an employee will decide if they feel
welcome. Staff turnover occurs in the first 45 days of employment 22% of
the time, and 90% of new employees make their decision in regards to
staying at a company within the first six months.
Categories:
Education and Training, HR Development, Industry News, Labour Market
Information, Links and Resources, Skills Qualifications and Credentials
Read More
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Service Excellence for Chinese Visitors
Not
only are our communities, schools, and workplaces becoming more and
more culturally diverse; so are our customers. With Manitoba's high
immigration rate, tourism businesses are servicing a diverse pool of
customers on an everyday basis. In 2009, Canada was granted Approved
Destination Status with China. As a result, this should encourage more
Chinese visitors to come to Canada and Manitoba. The question is -Are we
ready? Are tourism businesses prepared to service the culturally
diverse visitor?
In
this session you will: Understand why tourism from China may increase
and the potential it has for Manitoba's tourism industry, gain awareness
of the culture, values, and service expectations of the culturally
diverse visitor, learn how to improve cross-cultural communication
skills and overcome language barriers, prepare your business for Chinese
visitors and learn basic Chinese words, greetings and other strategies
to provide Service Excellence.
Cost: Complimentary: Regular $149.00 plus GST
For more information please click here, or to register please contact us at register@mtec.mb.ca or by calling 957-7437.
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"Do not go where the path may lead, go instead where there is no path and leave a trail."
~ Ralph Waldo Emerson
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