December 5, 2013 - In This Issue:

On behalf of the MTEC staff and Board of Directors, we wish you a wonderful holiday season and prosperous 2014!

 

Shannon Fontaine, CEO 

What's New: Enjoy the BEST of the Season!

Manitoba BEST Managing Service Excellence, Thursday January 16, 2014


We're excited to announce a re-vamped Manitoba BEST Managing Service Excellence.  This workshop is aligned to the Manitoba BEST Service Excellence, and will help managers and supervisors lead teams to provide unparalleled service to our customers.  In this full day session, you will learn:

  • Strategies to create a culture of service that encourages attitudes of service excellence,
  • How to coach and inspire your number one resource -  your people; to provide customers with the service they deserve and keep them coming back,
  • To manage risk by building trust within your team,
  • Tips and strategies to empower your staff through difficult situations,
  • Learn how to be the employer you would want to work for, through this great new Manitoba BEST Managing Service Excellence.

 

This full day session will be held on Thursday, January 16, in the MTEC Learning Centre at 75 Scurfield Boulevard, Unit 3. This session is complimentary (regular price of $149.00+GST). For more information or to register, please contact us at 204-957-7437 or email register@mtec.mb.ca.  

 
December 11, 2013 - Manitoba BEST Service Excellence

 

This workshop provides the basics of excellent and consistent customer service - focuses on the important role of the individual in building client loyalty and creating a positive impression of the business.    

 

This comprehensive workshop contains 6 modules: 1) Be Professional 2) Manitoba BEST Attitude 3) Doing Your BEST 4) Managing Risk 5) Service Recovery 6) Be a Manitoba BEST Ambassador    

 

Cost: Complimentary; Regular $149.00+GST    

 

For more information or to register please call 204-957-7437 or email register@mtec.mb.ca.

Congratulations!  

 

Twelve organizations and individuals were honoured on December 3 by the Tourism Industry Association of Canada (TIAC) as recipients of the 2013 Canadian Tourism Awards, presented by The Toronto Star and Visa Canada.

 

MTEC would like to congratulate Kareen Chambers of The Fairmont Winnipeg for winning the InterContinental Hotels Group Employee of the Year Award!!! 

 

December & January Training

 

Keep Your Business Profitable - Invest Your Time In Training!

    

*We are offering 15 complimentary seats for many of the following sessions. Sign up now!

 

*Handling Difficult Situations

December 10 |  9:00am-12:00pm  |  More Info

 

*Manitoba BEST Service Excellence

December 11 |  9:00am-4:00pm  |  More Info

 

*5 Skills of a Powerful & Effective Leader

December 12 |  9:00am-12:00pm  |  More Info

 

*Short Term & Emergency Succession Planning: Creating a Backup for a Key Person

January 13   |  9:00am-12:00pm  |  More Info

 

*Facebook for Business 

January 14   |  9:00am-12:00pm  |  More Info

 

*Manitoba BEST Managing Service Excellence

January 16   |  9:00am-4:00pm    |  More Info

 

*Developing Coaching Skills

January 22   |  9:00am-12:00pm  |  More Info

 

*Retail Loss Prevention

January 23   |  9:00am-12:00pm  |  More Info

 

*Team Building & Conflict Resolution 

January 28   |  9:00am-12:00pm  |  More Info

 

*Basic Business Math - The Numbers That Will Help Your Business Succeed

January 29   |  9:00am-12:00pm  |  More Info

 

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca. 

 

All courses will be held at our new MTEC Learning Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   

 

Upcoming Safety Training

   

Emergency First Aid/CPR Level C + AED Level 1

January 15   |  8:30am-4:30pm  |  More Info

COST: $80.00+GST to the Hospitality Industry (Rate Code 70106); Regular $89.00+GST

 

Workplace Hazardous Materials Information System (WHMIS) Basics

January 29  |  8:30am-12:00pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Supervisor/Manager Safety Roles & Responsibilities

January 29  |  1:00pm-4:00pm   |  More Info 

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Safety Committee/Representative Basics

February 5  | 8:30am-12:00pm |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Incident Investigation, Inspections & Documentation

February 5  |  1:00pm-4:30pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

For additional information, or to register for upcoming workshops, please contact Alexa at: alexa@safehospitality.com or by calling 204-694-7233.

Safety Corner 

 

Merry Christmas & Happy Holidays from the SAFE Hospitality Team! We hope everyone stays safe this holiday season.  SAFE Hospitality is staying busy this holiday season preparing for the changes to the Health and Safety Act coming into effect February 1. Stay tuned to the January newsletter for more information regarding the changes and how they might affect your workplace. 

 

SAFE Hospitality is proud to offer all of our training at no cost or a subsidized cost to benefit our clients. Due to an increase, effective January 1, 2014, the Emergency First Aid/CPR Level C + AED Level 1 will be a cost of $80.00+GST for the hospitality industry (rate code 70106), regular price of $89.00+GST.

 

If you are unsure whether your company falls under our rate code, give us a call! 204-694-SAFE (7233)

 

Online registration is also available, http://safehospitality.com/course_registration.aspx.

WHMIS Training is also available ONLINE! Please check out www.safehospitalitytraining.com for more information.

HR Facts

 

This year, the Canadian Tourism Human Resource Council  CTHRC  has partnered with the Tourism Industry Association of Canada (TIAC) and will be presenting two HR sessions at the 2013 Tourism Congress, December 2-4 at the Chateau Laurier in Ottawa.

These two sessions are an excellent source of information on current issues and HR best practices in the tourism and hospitality industry in Canada today.

International Gateway: Serving Guests and Working with a Diverse Workforce
(Tuesday, December 3) Increased numbers of international travelers and of new Canadians in the workforce present a unique set of challenges and opportunities for tourism and hospitality operators. This session will cover best practices with welcoming international visitors and on-boarding new Canadians.

Thinking Beyond Temporary Foreign Workers
(Wednesday, December 4) In April 2013, the Canadian government announced reforms to the Temporary Foreign Worker Program that will make it more difficult to hire temporary foreign workers and require employers to hire and train Canadians. This session will address recruitment options available to employers in the tourism and hospitality industry.

The Tourism Congress is the premier gathering of professionals with an interest in the future of Canada's Tourism and Hospitality industry. Check out the Full Program, and Register Today for this excellent networking and professional development opportunity.

 

"Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss."

~ Lee Iacocca   

 
This email was sent to enews@mtec.mb.ca by enews@mtec.mb.ca |  
Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada