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December 4, 2014 - In This Issue:

What's New 

The Real Costs of Shrinkage

Whether you run a restaurant, a clothing store or hotel, theft is a reality of all businesses.  Do you know what the shrinkage is in your business?  Do you know what acceptable shrinkage is for your industry?  Shrinkage is the difference between what should be there in terms of inventory, and what is really there.  Shrinkage is a combination of internal theft (employee theft), external theft (shoplifting), paper-work error and vendor fraud.  It is a loss of profit.


But what is the actual cost of theft?  Let's say that you sell snow globes to tourists.  Perhaps that snow globe cost you $1 and then you turn around and sell it for $5.  One might be tempted to think that the loss is $1.  But in reality you have not only lost the $1 that you paid for the item, you have also lost the profit that you would have received from selling it.  How much will you need to sell to make up that lost profit?  But that is just the monetary cost.  If shrinkage becomes a big enough problem, the costs become evident in other areas of your business as well.  If a business owner or manager cannot bring shrinkage within acceptable levels, it can mean a loss of hours for employees or increased prices to your customers.  With decreased staff hours, it is difficult to retain staff or provide customer service.  When a business manager needs to increase prices due to high shrinkage, the customer suffers and might take their business elsewhere.  If an employee steals from you, the loss is usually substantially higher than with a customer.  There is little chance of recovering what is lost - this includes both the monetary loss and the loss of trust and sense of betrayal that is created and can put a dark cloud over your whole operation.


So the actual cost of shrinkage trickles down to many areas of your business.  Take a look around and see where you might improve areas that are within your control.  You might take a look at your store layout and merchandising, or carefully measure portions of food that you serve your customers to cut down on waste, or put better controls in place to minimize spoilage.  It could also be as simple as providing better customer service; both externally to your customers, and internally to your employees.  But the key is to know where you could improve and start making the changes to decrease your shrinkage.

MTEC is offering Retail Loss Prevention Training Complimentary on January 15, 2015  


This workshop details how internal and external theft contributes to that loss as well as the best defense to minimize it. Also discussed is the rising cost of theft due to organized gang activity and how to protect your business from this growing problem. Highly recommended for businesses of all sizes!


When: January 15, 2015   

Time: 9:00am-12:00pm
More Info


For more information or to register please contact us at 204-957-7437 or email register@mtec.mb.ca.


National Food Safety Training Program (NFSTP) Available at MTEC 


Restaurants Canada developed the National Food Safety Training Program in 2004 after seeing a growing demand for standardized food safety education from operators from coast to coast. The program is designed to train and certify employees of quick-service, full-service, chain and independent foodservice establishments to meet a national standard of food safety.


The course content covers: 

  3. FOOD SAFETY HAZARDS (Chemical, Physical,Allergen)
  6. CONTROL OF HAZARDS (from purchasing to service/distribution)

This 8 hour workshop includes a workbook and exam. The NFSTP will be offered at our location and throughout Manitoba upon request.   

Who should attend?

  • All owners, managers and supervisors of food service establishments.
  • All food service personnel who are responsible for the receiving, preparing and serving of food.

To better serve and accommodate industry professionals, we are now offering the NFSTP over two evenings and on Saturdays! Join us on Wednesday February 25 and Thursday February 26, 2015, from 5:00pm-9:00pm, or Saturday February 28, 2015. The cost of the program is $115.00+GST, this includes a manual as well as the exam (70% passing rate).  


For more information, contact SAFE Hospitality, info@safehospitality.com or call (204) 694-SAFE (7233)

Visit the website at www.safehospitality.com.



The New Manitoba Training and Education Centre Addresses Current and Future Labour Shortages in Food and Beverage and Hospitality Industry


In 2012, the Canadian tourism sector accounted for 1.7 million jobs. That's almost 10% of all jobs in Canada, and more than half of those jobs were in the food and beverage industry.


According to The Future of Canada's Tourism Sector (2010), by 2030, the tourism sector could see a labour shortage equivalent to almost a quarter of a million jobs. Being the largest employer in the tourism sector, the food and beverage industry is expected to have the largest labour shortage amounting to nearly 137,000 jobs. The largest labour shortages in this industry are projected for food-counter attendants, cooks, bartenders and food and beverage servers due to the sheer size of these occupational groups. The impact on Canada's hospitality and tourism industries because of missed opportunities for investment and the inability to meet potential demand is estimated to be $23 billion.


The next 2 programs starting at The Manitoba Training and Education Centre that will help to meet the potential shortfall head-on are the 6-8 week training programs. Our eight week Line Cook Training Program and our six week Food and Beverage Server Training Program prepare students to hit the ground running. We have addressed the immediate employer and employee needs in the food and beverage industry by offering these specific training programs to the industry.    


Both programs include the Serving It Safe, Responsible Service and Safety Program, as well as Emergency First Aid/CPR Level C with AED Training, Manitoba BEST Service Excellence, Winnipeg BEST Ambassador, Teambuilding and Conflict Resolution and many others, as well as occupation specific training. The Line Cook Training Program takes place in the classroom and in a commercial kitchen offering a hands on experience. These students will also leave with the National Food Safety Training Program certification. All our programs include a 30 hour work practicum.The next program dates are:

  • Line Cook Training Program - January 5th, 2015 - 8 weeks
  • Food and Beverage Server Training Program - January 5th, 2015 - 6 weeks
  • Front Desk Clerk - March 2, 2015 - 6 weeks
  • Housekeeping Room Attendant - March 2, 2015 - 6 weeks

For more information on the Manitoba Training and Education Centre training programs, visit our website at www.MTECVocationalSchool.ca, email us at info@MTECVocationalSchool.ca or call (204) 957-7437 ext. 208.  


If your organization would like to consider taking a practicum student please contact Sherri Cairns, Program Coordinator at (204) 957-7437 or email scairns@mtec.mb.ca.



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Attention Event Coordinators & Planners!


 It is an exciting time to be an event planner. Event planners are being called upon to develop and stage a number of events every year.
Whether you are new to the industry or established in your career, MTEC's 3- Part Training Series for Event Coordinators and Planners will provide the tools to assist you in planning an event from start to finish, covering areas such as administration, marketing, human resources, risk management and more!
This series will also be very beneficial for those of you who may not have the title of 'Event Planner', but you are the person in your organization who performs that function as part of your position, ie: organizing the annual golf tournament, AGM, conference, etc.
A comprehensive emerit Event Coordinator Workbook, valued at $85.00 is included.

Our upcoming workshop series will be held on January 16, January 23 and January 30. For a registration form, please  click here.    


For more information, contact Fiona Slikker, fslikker@mtec.mb.ca or call (204) 957-7437.


December & January Training


Keep Your Business Profitable - Invest Your Time In Training!


*We are offering 15 complimentary seats for many of the following sessions. Sign up now!

*Twitter For Business
December 10  |  9:00am-12:00pm  |  More Info

Winnipeg BEST Ambassador
December 11  |   1:00pm-4:00pm   |  More Info
COST: $40.00+GST

*Self Confidence In A Snap
December 15  |  9:00am-12:00pm  |  More Info

*Five Skills of a Powerful and Effective Leader
December 17  |  9:00am-12:00pm  |  FULL
*Marketing In A Digitally Savvy World
January 8   |  9:00am-12:00pm  |  More Info

*Developing a Policies & Procedures Manual
January 13  |  9:00am-12:00pm  |  More Info

*Professionalism For Life & Career Success
January 14  |  9:00am-12:00pm  |  More Info

*Retail Loss Prevention
January 15  |  9:00am-12:00pm  |  More Info

Day 1: Introduction, Overview & Administrative Skills
January 16  |   9:00am-4:00pm   |  More Info
COST: $350.00+GST

*Reading & Understanding Financial Statements & Using Them As A Management Tool
January 20  |  9:00am-12:00pm  |  More Info

Day 2: Event Coordination & Marketing
January 23  |   9:00am-4:00pm   |  More Info
COST: $350.00+GST

Professional Telephone Skills
January 29  |  9:00am-12:00pm  |  More Info 
COST: $40.00+GST

Day 3: Risk Management & Human Resources
January 30  |   9:00am-4:00pm   |  More Info
COST: $350.00+GST

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca


All courses will be held at the MTEC Learning Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   


Safety Corner

Safe Knife Handling  


In accommodation and food services, many injuries are to the hands and fingers, most of which turn into time loss injuries. Many young people`s first job is working in a kitchen, where they may use a knife on a regular basis. Unfortunately, they don`t always receive adequate training when it comes to knife safety.

SAFE Hospitality is offering a general Knife Safety workshop. This workshop will include information on different types of knives and the proper use and handling of steel. It will also touch on the importance of having an adequate workstation and participants will be shown the proper way to sharpen, handle, clean and maintain knives.

Participants will learn tips and techniques on how to control the knife properly when performing different cuts to avoid potential injuries.

This course is geared towards prep cooks, food preparers and butchers. Retail sales clerks, shelf stockers and anyone who is at significant risk when handling or working with knifes would greatly benefit from this course.


DATE: January 14, 2015

TIME: 8:00am-12:00pm

LOCATION: SAFE Hospitality, 75 Scurfield Boulevard, Unit 3, Winnipeg

COST: First 15 Seats Complimentary; Regular $49.00+GST


For more information please contact SAFE Hospitality by email info@safehospitality.com, by calling 204-694-7233, or by visiting our website, www.safehospitality.com.  



Upcoming Safety Training  



National Food Safety Training Program

December 16 |   8:30am-4:30pm   |  More Info 

COST: $115.00+GST (includes manual)


Safe Knife Handling  

January 14  |  8:00am-12:00pm  |  More Info 

COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST


New Worker Orientation Basics 

January 14  |   1:00pm-5:00pm   |  More Info 

COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST


Emergency First Aid & CPR Level C with AED

January 21  |   8:30am-4:30pm   |  More Info

COST: $89.00+GST to the Hospitality Industry (Rate Code 70106); Regular $99.00+GST


Workplace Hazardous Materials Information System (WHMIS) Basics  

January 22  |  8:00am-12:00pm  |  More Info 

COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST


Emergency Preparedness  

January 22  |   1:00pm-5:00pm   |  More Info 

COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST


National Food Safety Training Program 

January 27  |   8:30am-5:00pm   |  More Info   

COST: $115.00+GST (includes manual)


For additional information, or to register for upcoming workshops, please contact SAFE Hospitality at: info@safehospitality.com or by calling 204-694-7233.

"The difference between ordinary and extraordinary is that little extra."


~ Jimmy Johnson

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Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada