Having trouble viewing this email? Click here
February 10, 2016 - In This Issue:
The Importance of Retention - How to Avoid Employee Turn-over

Retaining your employees may be the most significant challenge that you, as an employer, may face. After what often amounts to years of investment, in building a competent staff through training, mentoring and other types of guidance, you do not want to lose your best resources.

When employees leave, they take with them key knowledge, experience, and whatever training investment your organization has made in them. Furthermore, you must spend valuable time and money replacing them and training new recruits. Not only is the knowledge and experience of your long term employees critical to the success of your business, you can't discount the relationships that they have established with your customers! Customers like coming to a business where they are recognized by the staff. It creates customer loyalty and when a company is continually replacing their staff, the company's reputation is damaged.

How to you avoid employee turn-over? Create an effective retention plan that helps you understand why employees stay with or leave an organization-and use that information to put in place a range of strategies to ensure your organization meets employees' needs and expectations. Make your business a place where employees enjoy working. If an employee enjoys their work, they will do a better job and it will be apparent to your customers. Your goal should be to have your employees be ambassadors for your company!
  • When hiring, you need to start by properly explaining what the position is and what duties will be required. Many times new employees don't stay with an organization because they didn't completely understand the position that they were hired for.
  • Hire the right person for the job. Make sure that the new hire has the right skill-set, experience/education and personality for the position.
  • Provide the proper training, to insure that the new staff member has a clear understanding of how to perform their duties and is not learning by trial and error.
WHEN: February 23, 2016
TIME: 1:00pm-4:00pm
COST: Complimentary; Regular $99.00+GST

For more information, please click here, or call the office at 204-957-7437 or email register@mtec.mb.ca.  
 

Attention Event Coordinators & Planners!
 

Whether you are new to the industry or established in your career, MTEC's 3- Part Training Series for Event Coordinators and Planners will provide the tools to assist you in planning an event from start to finish, covering areas such as administration, marketing, human resources, risk management and more!

This series will also be very beneficial for those of you who may not have the title of 'Event Planner', but you are the person in your organization that performs that function as part of your position
 
A comprehensive emerit Event Coordinator Workbook is included in the course. Our upcoming workshop series will be held on February 26, March 4 and March 11, 2016.  
 
For more details on the course please click here.  

 
Manitoba Training and Education Centre Career College


The Manitoba Training and Education Centre Career College is a registered not-for-profit Private Vocational School that offers 6 and 8 week training programs for needed positions in the hotel and retail industries in Manitoba. All of the training is delivered in the classroom, with a portion of the Line Cook Training Program delivered in a commercial kitchen.
 
The training component focuses on the essential skills required to perform in all of the positions. Students not only gain the education and skill to perform these jobs, they will have gained practical experience through their work practicum.
 
Upcoming Training Programs
March 16, 2016
  •   Line Cook Training Program (8 Weeks)
  •   Food and Beverage Server Training Program (6 Weeks)
  •   Front Desk Clerk Training Program (6 Weeks)
  •   Retail Sales Associate (6 Weeks)
  •   Housekeeping Room Attendant (6 Weeks)
Training programs can be combined and students will graduate with training and experience in 2 or more occupations.

For more information on the Manitoba Training and Education Centre training programs, visit our website at www.MTECVocationalSchool.ca, email us at info@MTECVocationalSchool.ca or call (204) 957-7437.  

 


Spring Job Fair Date Set! April 20, 2016 at the RBC Convention Centre, 10:00am-2:00pm.

MTEC' mission is to enhance the performance and ensure the sustainability of Manitoba's tourism, hospitality and retail industries. One of the areas in which we work towards being your go-to source is in helping to attract talent. Two of the easy to access tools that we offer are the Hospitality, Tourism and Retail Job Fair and the MTEC Job Board. Employers can participate in this spring's recruitment event, on Wednesday April 20, 2016, at the RBC Convention Centre.
 
On average, employers experience the following benefits during the 4-hour event:
o    Almost 185 applications received per business
o    An average of 52 interviews arranged on site
o    Exposure to over 400 attendees
All this for a $175 registration fee!
*The Job Fair is FREE for Job Seekers! 

If your business is interested in participating at this event, please contact Luanne Christensen for more details, 204-957-7437. 
 


Supervisor/Manager Safety Roles & Responsibilities
February 11  |   1:00pm-5:00pm   |  More Info
COST: FREE to Restaurant & Hotel Industry

*Marketing in a Digitally Savvy World
February 12  |  9:00am-12:00pm  |  More Info

*Negotiating - Achieving Better Solutions For Your Business
February 16  |   1:00pm-4:00pm   |  More Info

*Sales Step 1: Get More Leads - Get Better Leads - Grow Your Sales
February 16  |  9:00am-12:00pm  |  More Info

*Handling Difficult Situations - Supervisors & Managers **NEW**
February 17  |  9:00am-12:00pm  |  FULL

Respectful Workplaces
February 18  |  8:00am-12:00pm  |  More Info
COST: FREE to Restaurant & Hotel Industry

Emergency Preparedness
February 18  |   1:00pm-5:00pm   |  More Info
COST: FREE to Restaurant & Hotel Industry

*Who Will Run Your Organization When You Can't-Creating a Back Up Plan
February 19  |  9:00am-12:00om  |  More Info

*Retention - How to Avoid Employee Turn-Over
February 23  |   1:00pm-4:00pm   |  More Info

*Retail Merchandising
February 24  |  9:00am-12:00pm  |  More Info

*Networking, The Power of Connected People
February 25  |  9:00am-12:00pm  |  More Info

*Media Planning for Small Business
February 26  |  9:00am-12:00pm  |  More Info

*Event Coordinator 101
February 29  |  9:00am-12:00pm  |  More Info

*Facebook for Business
March 1     |  9:00am-12:00pm  |  More Info

*Serving Techniques That Create An Exceptional Guest Experience
March 1     |   1:00pm-4:00pm   |  More Info

*Five Skills of a Powerful & Effective Leader
March 2     |  9:00am-12:00pm  |  More Info

*Assertiveness For Professionals - Finding Your Voice
March 3     |  9:00am-12:00pm  |  More Info

*Manitoba BEST Managing Service Excellence
March 7     |   9:00am-4:00pm   |  More Info

*Preparing A Business Plan
March 8     |  9:00am-12:00pm  |  More Info

*Reading & Understanding Financial Statements & Using Them as a Management Tool
March 9     |  9:00am-12:00pm  |  More Info

Ergonomics in the Workplace - Practicable Solutions
March 9     |  9:00am-12:00pm  |  More Info
COST: FREE to Restaurant & Hotel Industry

WHMIS Basics
March 9     |   1:00pm-5:00pm   |  More Info
COST: FREE to Restaurant & Hotel Industry

*Twitter for Business
March 10   |   1:00pm-4:00pm   |  More Info

Food Handler Training
March 11   |   9:00am-5:00pm   |  More Info
COST: $115.00+GST

*Developing a Policies & Procedures Manual
March 14   |  9:00am-12:00pm  |  More Info

*LinkedIn for Business
March 15   |  9:00am-12:00pm  |  More Info

*Winnipeg BEST Ambassador
March 15   |   1:00pm-4:00pm   |  More Info

*Handling Difficult Situations - Supervisors & Managers
March 15   |  9:00am-12:00pm  |  More Info

*Time Management
March 16   |  9:00am-12:00pm  |  More Info

New Worker Orientation Basics
March 17   |  8:00am-12:00pm  |  More Info
COST: FREE to Restaurant & Hotel Industry

Supervisor/Manager Safety Roles & Responsibilities
March 17   |   1:00pm-5:00pm   |  More Info
COST: FREE to Restaurant & Hotel Industry

*Professional Telephone Skills
March 18   |  9:00am-12:00pm  |  More Info

*Stress Management
March 21   |  9:00am-12:00pm  |  More Info

*Teambuilding & Conflict Resolution Skills
March 21   |   1:00pm-4:00pm   |  More Info

*Pinterest for Business
March 22   |   1:00pm-4:00pm   |  More Info

Safety Committee/Representative Basics
March 22   |  8:00am-12:00pm  |  More Info
COST: FREE to Restaurant & Hotel Industry

Job Hazard Analysis/Safe Work Procedure Basics
March 22   |   1:00pm-5:00pm   |  More Info
COST: FREE to Restaurant & Hotel Industry

*Handling Difficult Situations
March 23   |  9:00am-12:00pm  |  More Info

*Communication Skills Training for the Success of Your Business
March 24   |  9:00am-12:00pm  |  More Info

*Complimentary Sessions

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.

All courses will be held at the MTEC Training Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   
 

Safety Corner

ATTENTION:     Restaurant & Food Service Industry (Rate Code 70106)
                           AND Hotel & Motel Industry (Rate Code 70103)

Click here for Domino's Pizza testimonial.

MTEC has been administering the SAFE Hospitality Program since 2005, delivering free and subsidized training and consulting to thousands in the Restaurant and Food Service industries and beyond. But, effective, April 1, 2016, we will no longer be able to provide these free and subsidized services, unless we receive majority support* for the continuation of SAFE Hospitality as a safety association.

The Association is able to operate and provide services because Members of the Restaurant and Food Service Industry paid a levy of 6% to 7.84% as part of their WCB contributions. Safe Manitoba has proposed a new, reduced levy of only 1-3% for Safe Hospitality to continue to operate.

Currently, Hotels in Manitoba are paying a total of $1,668,362 in WCB costs, which means that the average hotels pays approximately $4,571/year in WCB costs. The proposed 3% levy would amount to approximately $137/year.

In addition to free and subsidized training, Safe Hospitality also assures owners, managers and others in the industry are aware of current legislation and issues affecting the industry. Having a safety association like SAFE Hospitality will also make businesses in the 70106 Rate Code, Restaurant and Food Service Operations, as well as the 70103, Hotels & Motels, eligible for future financial incentives currently being planned by SAFE Work Manitoba. Businesses who are not part of a safety association will not be eligible for the incentive programs.

If you would like to discuss the continuation of SAFE Hospitality, please call or email, Dave Kramer at:  
Dave Kramer, SAFE Work Manitoba
Phone: (204) 954-4402  
E-mail: dkramer@safeworkmanitoba.ca
 
If you would like to support the continuation of the SAFE Hospitality Association please fill out, sign and fax or email the form below. Submitting this form implies support. You are not obligated to anything beyond that.

Thank you for your time and attention to this matter.

Sincerely,

Shannon Fontaine
CEO, Manitoba Tourism Education Council (MTEC)

Restaurant & Foodservice Support Form
Hotel & Motel Support Form

*Majority Support is defined as 50%+ of the rate code as calculated by payroll expenditures.

 

"Knowledge is power."
 
                                  ~Francis Bacon
Forward this email



This email was sent to enews@mtec.mb.ca by enews@mtec.mb.ca |  


Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada