January 9, 2014 - In This Issue:

What's New: Service Excellence for Chinese Visitors

 

Part 1--February 5, 2014 from 9:00am-12:00pm  

Part 2--February 12, 2014 from 9:00am-12:00pm

 

Join us for a complimentary 6 hour session (delivered over 2 Wednesdays) to understand why tourism from China may increase and the potential it has for Manitoba's tourism industry, gain awareness of the culture, values, and service expectations of the culturally diverse visitor, learn how to improve cross-cultural communication skills and overcome language barriers, prepare your business for Chinese visitors and learn basic Chinese words, greetings and other strategies to provide Service Excellence.

 

For more information or to register, please contact us at 204-957-7437 or email register@mtec.mb.ca.  

 

Safety Corner 

 

The Workplace Safety and Health Act (the Act) was amended to include new and clarify existing requirements to provide stronger protection for workers in Manitoba. The updates to the Act achieved Royal Assent on September 13, 2013 and will take effect upon Proclamation on February 1, 2014.

Key changes to the Act include:

  • Enabling a stop work order to apply to all Manitoba workplaces of an employer when similar activities at multiple workplaces involve, or are likely to involve, an imminent risk of serious physical or health injury;
  • Providing for the appointment of a chief prevention officer and setting out the officer's mandate;
  • Strengthening provisions for a worker exercising their right to refuse unsafe work;
  • Requiring a worker safety and health representative in every workplace with 5 or more workers, rather than 10 or more;
  • Requiring a workplace safety and health committee in seasonal workplaces, if there are at least 20 workers and the work is expected to continue for at least 90 days;
  • Clarifying provisions for paid training and other activities of worker safety and health representatives and committee members; and
  • Expanding the list of activities or contraventions for which administrative penalties may be imposed, and strengthening the enforcement of those penalties.

 

SAFE Manitoba Bulletin no. 289 goes into more detail on the changes and can be viewed online in the SAFE Hospitality Hot Topic box at www.safehospitality.com.

 

Attention Event Coordinators & Planners!
 

It is an exciting time to be an event planner. Event planners are being called upon to develop and stage a number of events every year.

 

Whether you are new to the industry or established in your career, MTEC's 3- Part Training Series for Event Coordinators and Planners will provide the tools to assist you in planning an event from start to finish, covering areas such as administration, marketing, human resources, risk management and more!

 

This series will also be very beneficial for those of you who may not have the title of 'Event Planner', but you are the person in your organization who performs that function as part of your position, ie: organizing the annual golf tournament, AGM, conference, etc.
 
A comprehensive emerit Event Coordinator Workbook, valued at $85.00 is included.
Our upcoming workshop series will be held on March 7, March 14 and March 21.
 
Please click here for more information or contact Fiona McIntyre at 204-957-7437 or email fmcintyre@mtec.mb.ca.

January & February Training

 

Keep Your Business Profitable - Invest Your Time In Training!

    

*We are offering 15 complimentary seats for many of the following sessions. Sign up now!

 

*Who Will Run Your Organization When You Can't-Creating a Back Up Plan

January 13   |  9:00am-12:00pm  |  More Info

 

*Facebook for Business 

January 14   |  9:00am-12:00pm  |  More Info

 

*Manitoba BEST Managing Service Excellence - FULL

January 16   |  9:00am-4:00pm    |  More Info

 

*Communication Skills for Business: Training For The Success Of Your Business

January 21   |  9:00am-12:00pm  |  More Info

 

*Developing Coaching Skills - FULL

January 22   |  9:00am-12:00pm  |  More Info

 

*Retail Loss Prevention

January 23   |  9:00am-12:00pm  |  More Info

 

*Team Building & Conflict Resolution - FULL

January 28   |  9:00am-12:00pm  |  More Info

 

*Basic Business Math - The Numbers That Will Help Your Business Succeed

January 29   |  9:00am-12:00pm  |  More Info

 

*Diversity in the Workforce - Disability Sensitivity Training

February 4   |  1:00pm-4:00pm    |  More Info

 

*Part 1 - Service Excellence for Chinese Visitors

February 5   |  9:00am-12:00pm  |  More Info

 

Event Coordinator 101 - A Primer

February 6   |  9:00am-12:00pm  |  More Info

COST: $99.00+GST

 

*Part 2 - Service Excellence for Chinese Visitors

February 12 |  9:00am-12:00pm  |  More Info

 

*Manitoba BEST Service Excellence

February 20 |   9:00am-4:00pm   |  More Info

 

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca. 

 

All courses will be held at our new MTEC Learning Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   

 

Upcoming Safety Training

   

Emergency First Aid/CPR Level C + AED Level 1

January 15   |  8:30am-4:30pm  |  More Info

COST: $80.00+GST to the Hospitality Industry (Rate Code 70106); Regular $89.00+GST

 

Workplace Hazardous Materials Information System (WHMIS) Basics

January 29  |  8:30am-12:00pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Supervisor/Manager Safety Roles & Responsibilities

January 29  |  1:00pm-4:00pm   |  More Info 

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Safety Committee/Representative Basics

February 5  | 8:30am-12:00pm |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Incident Investigation, Inspections & Documentation

February 5  |  1:00pm-4:30pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Job Hazard Analysis/Safe Work Procedure Basics

February 19 |  8:30am-12:00pm  |  More Info

COST: FREE to the Hospitality Industry ( Rate Code 70106); Regular $49.00+GST

 

Emergency Preparedness

February 19 |  1:00pm-4:30pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Manitoba Health Certified Food Handler Training Program

February 27 |  9:00am-4:30pm  |  More Info

COST: $99.00+GST

 

For additional information, or to register for upcoming workshops, please contact Alexa at: alexa@safehospitality.com or by calling 204-694-7233.

HR Facts

 

Is your organization moving away from paper as part of its environmental policy? Are your employees tech-savvy and open to training that is portable and accessible anywhere?
 

As tablets and e-readers become the norm rather than the exception, emerit Training Solutions is proud to offer downloadable e-books for some of its most popular occupations. Based on National Occupational Standards, these e-books cover all of the skills and knowledge included in our traditional workbooks, configured for optimum quality on today's most popular devices.
 

E-book versions of the following emerit National Occupational Standards and training are now available:
 

* Food and Beverage Manager                 * Front Desk Agent 

* Reservation Sales Agent                        * Tourism Visitor Information Counsellor 

* Canadian Workplace Essentials
 

Employees who grew up with the internet and mobile devices may be more open to training that fits their lifestyle. Providing training material in a format that they will enjoy using is one step towards building a strong and effective workforce for your business.
 

To learn more about e-books and other resources from emerit, visit emerit.ca or call 1.800.486.9158 to speak to an emerit Training Solutions specialist.

 

"Life was much easier when Apple and Blackberry were just fruits."

 

~ Unknown  

 
This email was sent to enews@mtec.mb.ca by enews@mtec.mb.ca |  
Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada