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January 3, 2018 - In This Issue:
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The Cost Of Poor Customer Service
In any business the kind of customer service that a customer receives can mean the difference between the success and failure of the business. When sales lag, the way many businesses reduce their costs is by reducing their staff and cutting back on training the ones left behind.
You can spend hundreds or even thousands of dollars advertising your business to get a customer to purchase your product or service the "first time", but it will be far more difficult to get that dissatisfied customer to return to your business the second time. Statistically it costs five times as much to get a new customer as it does to keep an existing one.
If you want your customers to receive consistent, exceptional service, your employees need to be trained. Customer service training for your staff will not only assist them in providing amazing customer service, it will prepare them to handle and deal with difficult customers.
Economists are forecasting that Canada is going to experience a major labour shortage within the next few years and you don't want to be in a situation where you cannot operate your business to capacity as a result of there being a shortage of well trained, professional employees.
Manitoba BEST Service Excellence
DATE: January 18, 2018
TIME: 9:00am-4:00pm
COST: Complimentary; Regular $149.00+GST
For more information or to register, please contact us at 204-957-7437 or email register@mtec.mb.ca.
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3-Part Training Series for Event Coordinators & Planners
Whether you are a full time Event Planner, or arrange the corporate events as part of your job description, this 3 day training series can greatly increase your knowledge of planning an event, from start to finish.
The next 3-Part Series for Event Coordinators & Planners will be on January 19, 26 and February 2, 2018, from 9:00am-4:00pm.
For more information on the upcoming training dates, please click here , or contact Fiona Slikker at fslikker@mtec.mb.ca or call 204-957-7437.
Shirley Tillett Scholarship Fund for Event Professionals
There is also a scholarship fund that will cover half of the tuition fee. The Shirley Tillett Scholarship Fund for Event Professionals. Shirley Tillett, founder of Shirley Tillett and Associates (STA), successfully operated her event planning and training company for over 20 years. She also founded the Event Professionals of Manitoba Association (EPM).
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 Customized Training for Hotel Managers and Supervisors
MTEC has developed 3 new training sessions specifically for hotel managers, supervisors and those who you may want to promote into those positions.
January 16, 2018
9:00am-12:00pm
January 18, 2018
9:00am-12:00pm
Introduction to Guest Services
January 23, 2018
9:00am-12:00pm
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The Manitoba Tourism Education College
Great careers begin at MTEC!
Register now for the next training programs beginning on January 15th, 2018.
The Manitoba Tourism Education College (MTEC) is a recognized post-secondary institution that is registered with Manitoba Education and Training, Advanced Learning Division. The College offers 6 and 8 week comprehensive training programs for needed positions in the hospitality and retail industries in Manitoba.
All of the training is delivered in the classroom, with a portion of the Line Cook Training Program delivered in a commercial kitchen. Training focuses on the essential skills required to perform in all of the positions. Students not only gain the education and skill to perform these jobs, they will have gained practical experience through their work practicum.
- Front Desk Clerk - 6 Week Training Program
- Retail Sales Associate - 6 Week Training Program
- Housekeeping Room Attendant - 6 Week Training Program
- Line Cook - 8 Week Training Program
Training Programs can be combined and students will graduate with training and experience in 2 or more occupations.
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Spring Hospitality, Tourism & Retail Job Fair
Calling all Employers! Date: April 11, 2018 Time: 10am-2pm Location: RBC Convention Centre, 375 York Ave
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January & February Upcoming Training
*Teambuilding & Conflict Resolution Skills January 9 | 9:00am-12:00pm | More Info
Food Handler Certification
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Art of Communication
*Direct Booking Strategy For Hotels
*Introduction to Revenue & Yield Management
*Manitoba BEST Service Excellence
3-Part Training Series for Event Coordinators and Planners- Introduction, Overview and Administrative Skills
COST: $350.00+GST
*Introduction to Guest Service Management
*Self Confidence in a Snap
*Professionalism for Life & Career Success
3-Part Training Series for Event Coordinators and Planners- Event Coordination and Marketing
COST: $350.00+GST
*Facebook For Business
*Handling Difficult Situations
*Teambuilding & Conflict Resolution Skills
3-Part Training Series for Event Coordinators and Planners- Risk Management, Human Resources, Communication and Professionalism
COST: $350.00+GST
*Networking - The Power of Connected People
*Time Management
Food Handler Certification
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Negotiating - Achieving Better Solutions For Your Business
*Performance Coaching For Success
*Business Plan Writing
*Professional Telephone Skills
*The Art Of Email
*Leadership Promotion - Making The Transition From Peer To Boss
*Generations in the Workplace
*Retail Merchandising
Food Handler Certification
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Complimentary SessionsContact MTEC at 204-957-7437 or email register@mtec.mb.ca.
All courses will be held at the MTEC Training Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6. **Free parking available!
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"Celebrate what you want to see more of."
~ Tom Peters
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