Having trouble viewing this email? Click here
January 3, 2018 - In This Issue:
The Cost Of Poor Customer Service
 
In any business the kind of customer service that a customer receives can mean the difference between the success and failure of the business. When sales lag, the way many businesses reduce their costs is by reducing their staff and cutting back on training the ones left behind.
 
You can spend hundreds or even thousands of dollars advertising your business to get a customer to purchase your product or service the "first time", but it will be far more difficult to get that dissatisfied customer to return to your business the second time. Statistically it costs five times as much to get a new customer as it does to keep an existing one. 
 
If you want your customers to receive consistent, exceptional service, your employees need to be trained.  Customer service training for your staff will not only assist them in providing amazing customer service, it will prepare them to handle and deal with difficult customers.
 
Economists are forecasting that Canada is going to experience a major labour shortage within the next few years and you don't want to be in a situation where you cannot operate your business to capacity as a result of there being a shortage of well trained, professional employees.
 
Manitoba BEST Service Excellence
DATE: January 18, 2018   
TIME: 9:00am-4:00pm
COST: Complimentary; Regular $149.00+GST 
 
For more information or to register, please contact us at 204-957-7437 or email register@mtec.mb.ca.  
 
 
3-Part Training Series for Event Coordinators & Planners  
 
Whether you are a full time Event Planner, or arrange the corporate events as part of your job description, this 3 day training series can greatly increase your knowledge of planning an event, from start to finish.
 
The next 3-Part Series for Event Coordinators & Planners will be on January 19, 26 and February 2, 2018, from 9:00am-4:00pm.
 
For more information on the upcoming training dates, please click here , or contact Fiona Slikker at fslikker@mtec.mb.ca or call 204-957-7437.
 
Shirley Tillett Scholarship Fund for Event Professionals    
 
There is also a scholarship fund that will cover half of the tuition fee. The Shirley Tillett Scholarship Fund for Event Professionals. Shirley Tillett, founder of Shirley Tillett and Associates (STA), successfully operated her event planning and training company for over 20 years. She also founded the Event Professionals of Manitoba Association (EPM).
Please click here for more information.  
 


Customized Training for Hotel Managers and Supervisors
 
MTEC has developed 3 new training sessions specifically for hotel managers, supervisors and those who you may want to promote into those positions.         
 
January 16, 2018
9:00am-12:00pm 
 
January 18, 2018
9:00am-12:00pm
 
Introduction to Guest Services
January 23, 2018
9:00am-12:00pm
 
 

The Manitoba Tourism Education College

Great careers begin at MTEC!
Register now for the next training programs beginning on January 15th, 2018.

The Manitoba Tourism Education College (MTEC) is a recognized post-secondary institution that is registered with Manitoba Education and Training, Advanced Learning Division. The College offers 6 and 8 week comprehensive training programs for needed positions in the hospitality and retail industries in Manitoba.

All of the training is delivered in the classroom, with a portion of the Line Cook Training Program delivered in a commercial kitchen. Training focuses on the essential skills required to perform in all of the positions. Students not only gain the education and skill to perform these jobs, they will have gained practical experience through their work practicum.
  • Front Desk Clerk - 6 Week Training Program
  • Retail Sales Associate - 6 Week Training Program
  • Housekeeping Room Attendant - 6 Week Training Program
  • Line Cook - 8 Week Training Program
     
Training Programs can be combined and students will graduate with training and experience in 2 or more occupations.
 
For more information on the Manitoba Tourism Education College training programs, visit our website at www.MTECcollege.ca, email us at info@MTECcollege.ca or call (204) 957-7437.  

 


Spring Hospitality, Tourism & Retail Job Fair 

Calling all Employers!
Date: April 11, 2018
Time: 10am-2pm
Location: RBC Convention Centre, 375 York Ave
For a registration form please click here.
For more information please contact Alexa Knox, aknox@mtec.mb.ca, 204-957-7437.
 
 
Header
January & February Upcoming Training
 
 
*Teambuilding & Conflict Resolution Skills
January 9    |  9:00am-12:00pm  |  More Info 
 
Food Handler Certification
January 12  |   9:00am-4:00pm   |  More Info  
COST: $85.00+GST  *Challenge Exam Available $55.00+GST
 
*Art of Communication
January 15   |  9:00am-12:00pm  |  More Info 
 
*Direct Booking Strategy For Hotels
January 16   |  9:00am-12:00pm  |  More Info 
 
*Introduction to Revenue & Yield Management
January 18   |  9:00am-12:00pm  |  More Info
 
*Manitoba BEST Service Excellence
January 18   |   9:00am-4:00pm   |  More Info
 
3-Part Training Series for Event Coordinators and Planners- Introduction, Overview and Administrative Skills 
January 19   |   9:00am-4:00pm   |  More Info
COST: $350.00+GST
 
*Introduction to Guest Service Management
January 23   |  9:00am-12:00pm  |  More Info
 
*Self Confidence in a Snap
January 25   |  9:00am-12:00pm  |  More Info
 
*Professionalism for Life & Career Success
January 25   |   1:00pm-4:00pm   |  More Info 
 
3-Part Training Series for Event Coordinators and Planners- Event Coordination and Marketing 
January 26   |   9:00am-4:00pm   |  More Info
COST: $350.00+GST
 
*Facebook For Business
January 30   |  9:00am-12:00pm  |  More Info
 
*Handling Difficult Situations  
January 31   |  9:00am-12:00pm  |  More Info  
 
*Teambuilding & Conflict Resolution Skills
January 31   |   1:00pm-4:00pm   |  More Info 
 
3-Part Training Series for Event Coordinators and Planners- Risk Management, Human Resources, Communication and Professionalism 
 
February 2   |   9:00am-4:00pm   |  More Info
COST: $350.00+GST
 
*Networking - The Power of Connected People
February 8   |  9:00am-12:00pm  |  More Info
 
*Time Management
February 13  |  9:00am-12:00pm  |  More Info 
 
Food Handler Certification
February 14  |   9:00am-4:00pm   |  More Info  
COST: $85.00+GST  *Challenge Exam Available $55.00+GST
 
*Negotiating - Achieving Better Solutions For Your Business 
February 15  |  9:00am-12:00pm  |  More Info   
 
*Performance Coaching For Success
February 16  |  9:00am-12:00pm  |  More Info  
 
 
*Business Plan Writing
February 20  |  9:00am-12:00pm  |  More Info
 
*Professional Telephone Skills 
February 21  |  9:00am-12:00pm  |  More Info
 
*The Art Of Email 
February 21  |   1:00pm-4:00pm   |  More Info  
 
*Leadership Promotion - Making The Transition From Peer To Boss 
February 22  |  9:00am-12:00pm  |  More Info 
 
 
*Generations in the Workplace  
February 23  |  9:00am-12:00pm  |  More Info 
 
 
*Retail Merchandising
February 27  |  9:00am-12:00pm  |  More Info  
 
Food Handler Certification
March 1   |   9:00am-4:00pm   |  More Info  
COST: $85.00+GST  *Challenge Exam Available $55.00+GST
 
*Complimentary Sessions

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.

All courses will be held at the MTEC Training Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   **Free parking available!
 
"Celebrate what you want to see more of."
 
~ Tom Peters 
 
  
Manitoba Tourism Education Council, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba R3Y 1P6 Canada
Sent by enews@mtec.mb.ca in collaboration with
Constant Contact