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January 3, 2019 - In This Issue:
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Welcome to 2019 and MTEC's 30th Anniversary!
This year we will continue to expand our offerings for the Tourism, Hospitality and Retail Industries in Manitoba.
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In February, we are launching a brand new comprehensive Customer Service Program!
Manitoba Service Excellence - Training to Give Your Business the Competitive Edge
This 6 hour workshop will discuss the impact customer service can have on you, your team, your customers and ultimately your business; Positive and Negative.
With customer expectations increasing and service decreasing; your business can gain the competitive edge by providing consistent, exceptional service. There are more and more businesses opening in Winnipeg and throughout Manitoba every year. Customers have many choices to purchase similar services or products from many different businesses. Your business can stand out from the rest by the service you provide.
By the end of the workshop, you will understand the Domino Effect your attitude, attention to detail and working as a Customer Focused Team has on the future of your company. You will gain tools to become a service professional, maintain positivity, work together as a team, service recovery and manage workplace risk.
You will learn the benefits of having an unhappy customer inform you that they are not satisfied with your product or service, so you have the opportunity to fix it and keep that customer returning to your business!
Manitoba Service Excellence is a 6 hour workshop that is applicable to any type of business that serves customers.
DATE: February 22, 2019
TIME: 9:00am-4:00pm
COST: Complimentary
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MTEC Training Delivered Throughout Manitoba via Zoom Video Communication
MTEC now has the capacity to deliver many of our workshops and training sessions directly from our training centre in Winnipeg to virtually anywhere in the Province.
For information on our Zoom training, please contact Monique Couture at mcouture@mtec.mb.ca or call 204-957-7437.
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We would like to start the year off with delivering a Respectful Workplace Session
This half day session will go over employer's responsibilities, appropriate and inappropriate behaviours and the legislative requirement surrounding violence and harassment.
DATE: January 22, 2019
TIME: 9:00am-12:00pm
COST: Complimentary
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Join us on "Mondays in February" for 3 Social Media Sessions!
Facebook for Business
DATE: Monday, February 4, 2019
TIME: 9:00am-12:00pm
COST: Complimentary
DATE: Monday, February 11, 2019
TIME: 9:00am-12:00pm COST: Complimentary
Social Media for Business - Dealing With Negative Feedback
DATE: Monday, February 25, 2019
TIME: 9:00am-12:00pm COST: Complimentary
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3-Part Training Series for Event Coordinators & Planners
MTEC is now delivering the 3- Part Training Series for Event Coordinators & Planners over a weekend.
Friday, January 25th, 6:00pm-9:30pm, Saturday, January 26th, 8:30am to 4:30pm and Sunday, January 27th from 8:30am-4:30pm.
This training series is perfect for those who are currently full time Event Planners, as well as those wanting to be Event Planners. It is also very beneficial for people who perform this function as part of their job.
For more information on the upcoming training dates, please click here, or contact Monique Couture at mcouture@mtec.mb.ca or call 204-957-7437.
Shirley Tillett Scholarship Fund for Event Professionals
There is also a scholarship fund that will cover half of the tuition fee. The Shirley Tillett Scholarship Fund for Event Professionals. Shirley Tillett, founder of Shirley Tillett and Associates (STA), successfully operated her event planning and training company for over 20 years. She also founded the Event Professionals of Manitoba Association (EPM).
Please click here for more information.
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The Manitoba Tourism Education College
Great careers begin at MTEC!
Register now for the next training programs beginning on January 28, 2019.
The Manitoba Tourism Education College (MTEC) is a recognized post-secondary institution that is registered with Manitoba Education and Training, Advanced Learning Division. The College offers 6 and 8 week comprehensive training programs for needed positions in the hospitality and retail industries in Manitoba.
All of the training is delivered in the classroom, with a portion of the Line Cook Training Program delivered in a commercial kitchen. Training focuses on the essential skills required to perform in all of the positions. Students not only gain the education and skill to perform these jobs, they will have gained practical experience through their work practicum.
- NEW! Bartender and Food & Beverage Server - 7 Week Training Program
- Front Desk Clerk - 6 Week Training Program
- Retail Sales Associate - 6 Week Training Program
- Housekeeping Room Attendant - 6 Week Training Program
- Line Cook - 8 Week Training Program
- Food & Beverage Server - 6 Week Training Program
Training Programs can be combined and students will graduate with training and experience in 2 or more occupations.
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JANUARY UPCOMING TRAINING
Food Handler Certification
January 7 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Stress Management
January 9 | 9:00am-12:00pm | More Info
*Negotiating - Is That The Best You Can Do?
January 10 | 9:00am-12:00pm | More Info
*Business Etiquette
January 15 | 9:00am-12:00pm | More Info
*Direct Booking Strategy For Hotels
January 16 | 9:00am-12:00pm | More Info
Food Handler Certification
January 18 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Respectful Workplaces
January 22 | 9:00am-12:00pm | More Info
*Teambuilding & Conflict Resolution Skills
January 23 | 1:00pm-4:00pm | More Info
*Retail Display & Visual Presentation
January 24 | 9:00am-12:00pm | More Info
*Five Skills of a Powerful & Effective Leader
January 25 | 9:00am-12:00pm | More Info
3-Part Training Series for Event Coordinators and Planners- Introduction, Overview and Administrative Skills
COST: $180.00+GST
3-Part Training Series for Event Coordinators and Planners- Event Coordination and Marketing
COST: $180.00+GST
3-Part Training Series for Event Coordinators and Planners- Risk Management, Human Resources, Communication and Professionalism
COST: $180.00+GST
FEBRUARY UPCOMING TRAINING
Food Handler Certification
February 6 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Instagram For Business
February 11 | 9:00am-12:00pm | More Info
Food Handler Certification
February 12 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Event Coordinator 101
February 13 | 9:00am-12:00pm | More Info
*Manitoba Service Excellence-Training To Give Your Business The Competitive Edge
February 22 | 9:00am-4:00pm | More Info
*Social Media for Business - Dealing With Negative Reviews
February 25 | 9:00am-12:00pm | More Info
Food Handler Certification
February 28 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Complimentary SessionsContact MTEC at 204-957-7437 or email register@mtec.mb.ca.
All courses will be held at the MTEC Training Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6. **Free parking available!
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Always keep learning. The second you stop, you will be outdated.
~ AJ Kumar
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