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July 4, 2013 - In This Issue:
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TURNING TRAINING INTO SUCCESS
MTEC
& SAFE Hospitality will be hosting our third conference Thursday,
October 17, 2013 at the Holiday Inn Winnipeg-Airport West.
This
one day conference and exhibition will include five sessions that
are focused on increasing your knowledge in the areas of Customer
Service, Marketing through Social Media, Returning to Work after an
Injury, Return to Work Strategies and the New Disability Legislation.
Whether you are currently a manager or supervisor, or would like to be, these sessions will assist you in gaining new and valuable knowledge and insight.
Please click here for more information and a registration form.
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3-Part Business Training Series - Preparing Your Business for the Long or Short Term Absence of the Manager
Whether
you are the manager or the owner of a company, many of the details
involved in the day-to-day operations may be solely done by yourself.
Have you ever wondered what would happen if you became ill or for some
other reason couldn't operate your company for a short or extended
period of time?
There
are many reasons that organizations don't have a succession plan; lack
of time and resources to train key personnel; lack of trust that they
could do it as well as you; or maybe never really thinking about it. For
whatever reason, having a plan can mean the difference between your
company surviving in your absence, or suffering financial loss.
All
three sessions will be complimentary, but space is limited to 12
participants per session. Register for one, two or all three sessions.
The information provided will not only be useful in the case of the
manager's absence but for the sustainability and future growth of the
business.
Session 1: Wednesday, September 11, 9:00am-12:00pm
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Attention Event Coordinators & Planners!
It
is an exciting time to be an event planner. Event planners are being
called upon to develop and stage a number of events every year.
Whether you are new to the industry or established in your career,
MTEC's 3- Part Training Series for Event Coordinators and Planners will
provide the tools to assist you in planning an event from start to
finish, covering areas such as administration, marketing, human
resources, risk management and more!
This series will also be very
beneficial for those of you who may not have the title of 'Event
Planner', but you are the person in your organization who performs that
function as part of your position, ie: organizing the annual golf
tournament, AGM, conference, etc.
A comprehensive emerit Event Coordinator Workbook, valued at $85.00 is included.
Our upcoming workshop series will be held on October 18, October 25 and November 1.
Please click here for more information.
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July & August Training
Keep Your Business Profitable - Invest Your Time In Training!
*We are offering 15 complimentary seats for many of the following sessions. Sign up now!
*The Art of Communication: Do You Hear What I Am Not Saying?
July 17 | 9:00am-12:00pm | More Info
*Negotiating: Achieving Better Solutions for Yourself & Your Business
July 24 | 9:00am-12:00pm | More Info
*Handling Difficult Situations
July 25 | 9:00am-12:00pm | More Info
*Preparing a Business Plan
July 29 | 9:00am-12:00pm | More Info
*Assertiveness for Professionals
July 30 | 9:00am-12:00pm | More Info
*Facebook For Business
July 31 | 9:00am-12:00pm | More Info
*Winnipeg BEST Ambassador
August 1 | 9:00am-12:00pm | More Info
*Reading & Understanding Financial Statements & Using Them as a Management Tool
August 12 | 9:00am-12:00pm | More Info
*Build a TEAM Culture: Teambuilding & Conflict Resolution
August 15 | 9:00am-12:00pm | More Info
*Retail Display & Visual Presentation
August 20 | 9:00am-12:00pm | More Info
*Networking - The Power of Connected People
August 27 | 9:00am-12:00pm | More Info
Manitoba BEST Service Excellence
August 28 | 9:00am-4:00pm | More Info
COST: 50% OFF! $75.00+GST; Regular $149.00+GST
*Time Management
August 29 | 9:00am-12:00pm | More Info
Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.
All
courses will be held at our new MTEC Learning Centre, 75 Scurfield
Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.
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Emergency First Aid/CPR with AED
July 9 | 8:30am-4:30pm | More Info
COST: $75.00+GST Hospitality Industry (Rate Code 70106); Regular $89.00+GST
Food Handler Certification
July 12 | 9:00am-4:30pm | More Info
COST: $99.00+GST
WHMIS
July 23 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Safety Committee/Representative Basics
July 23 | 1:00pm-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Supervisor/Manager Safety Roles & Responsibilities
August 7 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Emergency Preparedness
August 7 | 1:00pm-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Train the Trainer
August 13&14 | 8:30am-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $149.00+GST
For additional information, or to register for upcoming workshops, please contact Alexa at: alexa@safehospitality.com or by calling 204-694-7233.
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A Rave Review for the Restaurant Industry
May 23 2013
Posted by: larryrussell
(Excerpts From The Globe and Mail, May 22, 2013, By Todd Hirsch)
Aside
from the restaurant and bar industry's provision of an excellent
economic indicator, there is another reason why it is worth some
promotion and attention: It's the sector through which millions of
Canadians first enter the labour market.
They
may have waited on tables, as I did. Or sold hot dogs and cotton candy
at a summer fair. They may have worked as a dish washer or short-order
cook. The food industry provides great summer jobs for high-school and
postsecondary students. For many, the food industry is the first point
of entry into the labour market.
Despite
its contribution to the gross domestic product, the restaurant and bar
industry remains underappreciated and often ignored. But when we
consider the role it plays in the working lives of so many Canadians -
the first paycheques we earned, the skills we learned, the stresses we
managed -
we would be silly to ignore it. It's the foundation on which much of the labour force is built.
Click to Visit Website
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Training Young & New Workers
Young
and new workers are commonly defined as people between the ages of 15
and 24, new immigrants to our province, or anyone in a new job, whether
new to the workplace or experiencing a change in job duties. Young
and new workers are an asset, bringing fresh eyes and new ideas to a
workplace. However, young and new workers are especially vulnerable to
workplace injuries and illnesses due to lack of experience and ability
to recognize hazards. Injuries at work most often occur when safety and
health training has not been provided for the task being performed.
Every year nearly 7000 Manitoba's young workers aged 15-24 report
injuries to WCB. It
is the responsibility of an employer to train all new workers to
protect themselves from hazards during course of their duties.
Supervisors are also legally responsible for their workers. The employer
must ensure that their Workplace Safety and Health Program include a
plan for training workers and supervisors in safe work practices and
procedures. If the employer fails to comply with the WSH Act, they may
be subject to prosecution. The Manitoba Workplace Safety and Health Regulation 217/2006
legislation states; "every employer is to provide to all his workers
such information, instruction, training, supervision and facilities to
ensure so far as is reasonably practicable, the safety, health and
welfare at work of all his workers." The Regulation also requires that
"an employer must ensure that a worker who works with or near a
controlled product or performs work involving the manufacture of a
product receives training in the content required to be on a supplier
label, a workplace label, the purpose and significance of information on
the material safety data sheet, and also procedures for safely storing,
using and handling the control product." Look for our upcoming safety training workshops: - First Aid/CPR with Level 1 AED - July 9
- Food Handler Certification - July 12
- Workplace Hazardous Material Information System (WHMIS) - July 23
- Safety Committee Representative Training - July 23
- Supervisor/Manager Safety Roles & Responsibilities - August 7
- Train the Trainer - August 13 & 14
For more information contact: (204) 694-7233 or visit our website: www.safehospitality.com.
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Free Training Apps Available Now from emerit
Two new training applications are now available from emerit,
in versions for iOS and Android tablets and smart phones. The apps,
"Service 101" and "Build a Menu" are free samples of material found in
two of emerit's full online learning courses and demonstrate the ease of use and effectiveness of emerit's Online Learning courses. They are available for free from Google Play and iTunes. Please click here for more information.
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Are Your Employees Equipped to Serve Visitors From Emerging Markets?
As
the growing middle and upper classes of economic powerhouses Brazil,
China, Russia, and India enjoy more disposable income and more free
time, they are travelling more and expecting memorable tourism
experiences. In order to attract their business, Canadian tourism and
hospitality employees will need to be sensitive to their distinct
cultural and religious needs.
"Welcoming International Visitors" is part of emerit's
sensitivity and diversity training. These two page factsheets are full
of useful information on how to better serve visitors from Brazil,
China, India, and Russia. Easy to use for sensitivity training and for
quick reference, the factsheets cover nine hospitality related
occupations, and are organized into three "solution packs" by industry
group:
- Food
and Beverage: Includes factsheets on each country for Food and
Beverage Managers; Bartenders, Food and Beverage Servers, and
Banquet Servers; and Event Coordinators
- Accommodations:
Includes factsheets on each country for Supervisors; Directors of
Housekeeping; Front Desk Agents; Housekeeping Room Attendants; and
Event Coordinators
- Travel Services:
Includes factsheets on each country for Tourism Visitor Information
Counsellors; Tour Guides; Event Coordinators; and Supervisors
Don't
get caught unprepared to welcome this important-and growing-group of
visitors. Get the resources you need to help your employees meet all
guests' expectations. Visit emerit.ca or call 1.800.486.9158 to speak to
an emerit Training Solutions specialist today.
MTEC Preparing Manitoba For Chinese Visitors
MTEC
has just delivered seven "Service Excellence for Chinese Visitors
Sessions" throughout Manitoba to 162 front-line and management
staff. This 6- hour workshop will train your
staff to deliver Service Excellence to this emerging market. Watch
our training calendar for upcoming sessions.
MTEC
currently offers Cultural Considerations; this Manitoba specific
workshop covers how your organization can build cultural sensitivity and
awareness, to open the doors to communication, customer service and
growth.
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"If there is anything that a man can do well, I say let him do it. Give him a chance."
~Abraham Lincoln
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