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July 5, 2016 - In This Issue:
Handling Difficult Situations - for Supervisors and Managers

Whether you are a new supervisor or have been in a management position for years, knowing how to handle difficult situations can mean the difference in retaining employees and customers, or losing them to the competition. This workshop provides a practical guide on how to handle difficult situations effectively and ensure successful outcomes. Participants will examine aspects of human behaviour and review their options when faced with difficult or uncooperative interactions.
This 3 hour session will include:
 
  • Identifying difficult situations you may face with employees and customers.
  • Approaching people problems with increased confidence and an enhanced understanding of the reasons behind people's behaviour.
  • Viewing customer concerns and complaints as a benefit to you and your business.
  • Using active listening skills to assess and resolve difficult situations.
  • Understanding why policies and procedures are in place to resolve difficult situations.
  • Taking away conflict resolution strategies to support staff and retain customers without impacting your organization's bottom line.
 
Handling Difficult Situations - for Supervisors and Managers

WHEN: July 14, 2016
TIME: 9:00am-12:00pm
COST: $40.00+GST

For more information please click here, or call the office at 204-957-7437 or email register@mtec.mb.ca.   
 
Recent Manitoba Tourism Education College Graduates Gain Employment!

We want to thank the Hospitality Industry, and beyond, for hiring our graduates!
 
We are thrilled to announce that many of our most recent Front Desk Clerk, Food & Beverage Server and Line Cook Training Program graduates have already secured employment!
 
We would like to thank:
  • The Keg Steakhouse & Bar
  • Inn at the Forks
  • Travelodge Winnipeg East
  • Hilton Suites Winnipeg Airport
  • Downtown Urban Kitchen & Oyster Bar
  • Best Western Plus Pembina Inn & Suites
  • RBC Convention Centre
  • Comfort Inn Winnipeg
  • Fairmont Winnipeg
  • Cora Breakfast & Lunch
  • Resto Gare & Train Bar
  • Victoria Inn Hotel & Conference Centre
  • CAA Manitoba
  • Keeyask Dam Project
  • Canad Inns Destination Centre Transcona
  • Spectra Food Services & Hospitality
If your organization would like to consider taking a student for their 30 hour unpaid practicum, please contact Fiona Slikker at (204) 957-7437 or email fslikker@mtec.mb.ca.
Manitoba Tourism Education College

 
Great careers begin at MTEC! Register now for training programs starting July 7th and be ready to work by fall.
  • Line Cook Training Program (8 weeks)
  • Housekeeping Room Attendant Training Program (6 weeks)
The Manitoba Tourism Education College (MTEC) is a recognized post-secondary institution that is registered with Manitoba Education and Training, Advanced Learning Division. The College offers 6 and 8 week comprehensive training programs for needed positions in the hospitality and retail industries in Manitoba.
 
All of the training is delivered in the classroom, with a portion of the Line Cook Training Program delivered in a commercial kitchen. Training focuses on the essential skills required to perform in all of the positions. Students not only gain the education and skill to perform these jobs, they will have gained practical experience through their work practicum.
Training Programs can be combined and students will graduate with training and experience in 2 or more occupations.
 
For more information on the Manitoba Tourism Education College training programs, visit our website at www.MTECcollege.ca, email us at info@MTECcollege.ca or call (204) 957-7437.  
 
Attention Event Coordinators & Planners!


Whether you are new to the industry or established in your career, MTEC's 3- Part Training Series for Event Coordinators and Planners will provide the tools to assist you in planning an event from start to finish, covering areas such as administration, marketing, human resources, risk management and more!

This series will also be very beneficial for those of you who may not have the title of 'Event Planner', but you are the person in your organization that performs that function as part of your position. Event Planning is becoming a requirement for many administrative positions. This 3 days course will give the confidence to administer and run events for your organization.

This course is delivered by an individual who has owned and successfully operated her own event planning business for close to 20 years. She has run small and large events and will share the ins and outs of event planning!

A comprehensive emerit Event Coordinator Workbook is included in the course. Our upcoming training series will be start held on September 30th, October 7th and 14th.

For more details on the course please click here. 

 
Hospitality, Tourism & Retail Job Fair

Fall Job Fair Date Set! August 30, 2016 at the RBC Convention Centre, 10:00am-2:00pm.

We are pleased to announce our Fall Hospitality, Tourism and Retail Job Fair! This is the perfect venue to recruit employees. On average there are 400-500 job seekers attending this event.
 
Exhibitor Fee $175.00 (plus GST) which includes your booth and lunch. Click here for a registration form.
 
* Admission is free for Job Seekers.

If your business is interested in participating at this event, please contact Fiona Slikker for more details, 204-957-7437 or email fslikker@mtec.mb.ca.

 
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July & August Upcoming Training

Handling Difficult Situations - Supervisors & Managers
July 14 |  9:00am-12:00pm  |  More Info
$40.00+GST 

Food Handler Certification
July 16  |   9:00am-4:30pm   |  More Info
COST: $85.00+GST  *Challenge Exam Available $55.00+GST

*Developing a Policies & Procedures Manual
July 19  |  9:00am-12:00pm  |  More Info

*Leadership Promotion - Making the Transition from Peer to Boss
July 20  |  9:00am-12:00pm  |  More Info

*The Art of Email
July 20  |   1:00pm-4:00pm   |  More Info

*Facebook for Business
June 21 |  9:00am-12:00pm  |  More Info 

Food Handler Certification
July 22  |   9:00am-4:30pm   |  More Info
COST: $85.00+GST  *Challenge Exam Available $55.00+GST

*Blogging for Business
July 22  |  9:00am-12:00pm  |  More Info 

Emergency First Aid/CPR Level C with AED Level 1
July 25  |   8:30am-4:30pm   |  More Info
COST: $99.00+GST   

*Presentation Skills - Getting Your Message Across with Confidence
July 27  |  9:00am-12:00pm  |  More Info

*Retail Management
July 28  |  9:00am-12:00pm  |  More Info

*Performance Coaching For Success
August 8  |  9:00am-12:00pm  |  More Info

*Motivating & Giving Effective Feedback
August 10 |  9:00am-12:00pm  |  More Info

Food Handler Certification
August 12 |   9:00am-4:00pm   |  More Info
COST: $85.00+GST  *Challenge Exam Available $55.00+GST

*Professional Telephone Skills
August 15 |  9:00am-12:00pm  |  More Info

*Manitoba BEST Service Excellence
August 16 |   9:00am-4:00pm   |  More Info 

*Networking, The Power of Connected People
August 22 |  9:00am-12:00pm  |  More Info

*Negotiating - Achieving Better Solutions For Your Business
August 23 |  9:00am-12:00pm  |  More Info

Emergency First Aid/CPR Level C with AED Level 1
August 25 |   8:30am-4:30pm   |  More Info
COST: $99.00+GST

*Winnipeg BEST Ambassador
August 30 |  9:00am-12:00pm  |  More Info

*Instagram for Business
August 31 |  9:00am-12:00pm  |  More Info   

*Complimentary Sessions

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.

All courses will be held at the MTEC Training Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   **Free parking available!
 

"Action is the foundational key to all success."

~ Pablo Picasso

 
 
Manitoba Tourism Education Council, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba R3Y 1P6 Canada
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