June 6, 2013 - In This Issue:
 

MTEC is happy to announce a new 3-part series: Preparing Your Organization for a Short or Long Term Absence of the Manager

 

Whether you are the manager or the owner of a company, many of the details involved in the day-to-day operations may be solely done by yourself. Have you ever wondered what would happen if you became ill or for some other reason couldn't operate your company for a short or extended period of time?

 

There are many reasons that organizations don't have a succession plan; lack of time and resources to train key personnel; lack of trust that they could do it as well as you; or maybe never really thinking about it. For whatever reason, having a plan can mean the difference between your company surviving in your absence, or suffering financial loss.

 

All three sessions will be complimentary, but space is limited to 12 participants per session. Register for one, two or all three sessions. The information provided will not only be useful in the case of the manager's absence but for the sustainability and future growth of the business.

 

Session 1: Thursday, June 13 9:00 - Noon

Short term and Emergency Succession Planning: Creating a Backup for a Key Person

 

You may be a strong leader or working with a strong leader. "When a strong leader IS THE BUSINESS, it can be impossible to be away from the business, even for a short time."  Every business has a "Key Person" - usually the person who has the keys.  How do you break free from being the business?  It starts with a short term succession plan for something as simple as an extended vacation and may involve something longer term. 

 

This session is a combination of Succession Planning and Risk Management for business owners, key management personnel, or employees that you would like to prepare to become managers .  It includes a process for how to create and implement a short term succession plan, giving you the time away from the business and reducing the risk to the business.

 

Session 2: Thursday June 20, 9:00-Noon

Basic Business Math-The Numbers That Will Help Your Business Succeed

 

From mark-ups to margins, and BOGO to Banners, learn how to set your prices and control your costs. This workshop is ideal for the business owners and managers who want to gain better control over the financial side of their business. It is also invaluable in preparing staff to assume management positions to accommodate growth of the business or to adopt the role of a manager when the boss is sick or on holidays.

 

You don't need to be an accountant to make the numbers work for you. This workshop provides simple, easy to understand solutions to many of the problems that a new or existing business faces in their day-to-day operation.

 

As a business owner or manager, you have to make decisions anyway. Learn how to make better ones.

 

Session 3: Thursday, June 27, 9:00-Noon

Developing Coaching Skills

 

Workplace coaching is a very effective way to improve poor performance and build more productive teams.  Unfortunately, it is an activity very often left off a supervisor's to-do list, mainly because of uncertainty on how to provide effective coaching.  This workshop provides new and emerging supervisors the opportunity to develop their workplace coaching skills. By the end of the session, participants will be able to recognize the benefits of coaching, identify their role in the process and understand the techniques involved in successful coaching.   Participants practice techniques and strategies and walk away with improved coaching skills.

 

For more information or to register for this 3-part series please call 204-957-7437 or direct your email to Patricia Walker at pwalker@mtec.mb.ca.

  

Pinterest for Business *NEW* 

 

Pinterest is today's hottest new social media platform-and it's perfect for tourist base businesses and attractions, especially if you are working with a small marketing budget. Learn about the fun of "pinning" and build a devoted fan base that drives sales, revenue, and profits.  This seminar will demonstrate how to make Pinterest work for your company explaining how "pinning" works, how businesses are using Pinterest, and how to get started the right way. 

 

For more information or to register please contact us at 204-957-7437 or at register@mtec.mb.ca.

 

 

Careers in Tourism and Hospitality
 
Manitoba Mentors hosted its first panel presentation on Careers in Tourism and Hospitality on April 18th at the University of Winnipeg. Space costs were generously covered by Jennifer Moore Rattray, MPA Associate Vice-President, Indigenous, Government and Community Affairs.
 

Our panelists were: Pit Turenne, GM, Partner of Aikens Lake Wilderness Lodge, Mark Clarke, Manager, Tourism Services, Travel Manitoba, Shirley Tillet, Event Management Specialist, STA Inc. and Erica Eden, GM Best Western Hotels. They talked about their career paths and opportunities within their businesses. Students walked away with the message: follow your passion, believe in continuous learning, work hard and have a positive attitude. Two hours was a bit long for students to sit but they were a great audience with good questions at the end!

 

We would also like to thank our event supporters who helped make this event a success: Pat Britton, Executive Coordinator, Premier's Economic Advisory Council, Shannon Fontaine, CEO and Lori Slobodian, Program Training Manager, Manitoba Tourism Education Council, Michelle Wallace, Acting Executive Director, Tourism Secretariat, MB Culture, Heritage and Tourism, and the Alliance team.

 

On May 30th, Manitoba Mentors will hold a Celebratory Luncheon Event at the University of Winnipeg in recognition of all our participants and supporters. This event is a wonderful way to close off the school year, acknowledge our participants and supporters, and "show-off" all the career awareness opportunities that students have experienced. There will also be a celebratory event in Steinbach at the end of May for all Manitoba Mentors participants who made this year of our program such a success.

 

Make a difference-in your business and in a life of a young person by participating in the Manitoba Mentors program. We're always recruiting. Manitoba Mentors can help your organization connect with the future. Contact our staff for further information.


June & July Training

 

Keep Your Business Profitable - Invest Your Time In Training!

    

*We are offering 15 complimentary seats for many of the following sessions. Sign up now!

  

 

*Self Confidence in a Snap

June 12 |  8:30am-11:30am  |  More Info

 

*Professional Telephone SKills

June 13 |  9:00am-12:00pm  |  More Info

 

*Leadership: Be Effective & Powerful as a Leader

June 17 |  8:30am-11:30am  |  More Info

 

*Pinterest For Business *NEW*

June 18 |  9:00am-12:00pm  |  More Info

 

*Build a TEAM Culture: Teambuilding & Conflict Resolution

June19 |  9:00am-12:00pm  |  More Info

 

*Essential Etiquette for Email

June 19 |  1:00pm-4:00pm   |  More Info

 

*Managing Workplace Stress - A Suvival Guide

June 24 |  9:00am-12:00pm  |  More Info

 

*LinkedIn For Business

June 26 |  9:00am-1200pm  |  More Info

 

*Blogging For Business

June 27 |  9:00am-12:00pm  |  More Info

 

*Handling Difficult Situations

July 25  |  9:00am-12:00pm  |  More Info

 

*Assertiveness for Professionals

July 30  |  9:00am-12:00pm  |  More Info

 

 

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca

 

All courses will be held at our new MTEC Learning Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   

 


Upcoming Safety Training

 

 

Safety Committee/Representative Basics

June 11 | 8:30am-12:00pm | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Supervisor/Manager Safety Roles & Responsibilities

June 11 |  1:00pm-4:30pm  | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Disability Safety Awareness Training for Businesses

June 13 |  1:00pm-4:00pm  |  More Info

COST: FREE

 

Respectful Workplaces

June 25 |  8:30am-12:00pm  | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Emergency First Aid/CPR with AED

July 9   |  8:30am-4:30pm  |  More Info

COST: $75.00+GST Hospitality Industry (Rate Code 70106); Regular $89.00+GST 

 

Food Handler Certification

July 11 |   8:30am-4:30pm   |  More Info

COST: $99+GST

 

WHMIS

July 23  |  8:30am-12:00pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Safety Committee/Representative Basics

July 23  |   1:00pm-4:30pm   |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

 

For additional information, or to register for upcoming workshops, please contact Alexa at: alexa@safehospitality.com or by calling 204-694-7233.
Zombies Don't Know Better, but You Should

 

May 24 2013
Posted by:
jwright

 

A group of imaginative Winnipeg students have created a winning workplace safety video featuring a brainless zombie. The students, of Oak Park High School, entered the video in their provincial safe work video contest snagging first place, and two $1,000 prizes - one for them, and one for their school.

 

The quirky, 50-second video features a group of paint spattered labourers who are requested by their supervisor to replace some ceiling tiles using a ladder. The ladder is obviously, comically decrepit, but the supervisor pretends that there is no problem with it, pointing out that their colleague, Jimmie, is happily using it.

 

Read More

SAFE Hospitality Present: Disability Safety Awareness Training for Businesses
 

In keeping with MTEC's mandate to keep our curriculum current and relevant, we are excited to announce a new session; Disability Safety Awareness Training for Businesses.

 

This 3-hour session will include information that is relevant to your employees and your customers. It will include safety and customer service training, as well as how to create an inclusive environment by giving you tools to manage this aspect of your business proactively and effectively.

 

A disability can happen at birth, as a result of an accident or aging. In Manitoba there are 170,000 people who have self-identified as disabled. As business owners and managers, we have a responsibility to operate an organization that is safe and accommodating. Having bars in the washroom isn't enough. We need to make sure that we have an establishment that is welcoming, accessible and where customers are greeted by well-trained, professional employees.

 

This session will teach you about requirements for safe evacuation, disability etiquette practices and the importance of inspections and documentation in regards to emergency procedures. Safety awareness training in this area can strengthen your existing health and safety program and promote a greater level of teamwork for your staff members.

 

This complimentary session will be held on June 13, from 1:00pm-4:00pm. For more information please contact us at 204-694-SAFE (7233) or email info@safehospitality.com. To register, please click here.

 

Certified Hotel General Manager (CHGM), the First Canadian-Made Credential for Accommodations Administrators, now Available from emerit.ca

The lodging and hospitality industry in Canada has long relied on professional designations from the United States and elsewhere to identify outstanding hotel management professionals. While these programs have value, they do not accurately reflect the realities of managing a hospitality property in this country.

A new, Canadian credential is now available for hotel administrators through emerit. Developed and validated by representatives of over one hundred accommodations properties from across Canada, the Certified Hotel General Manager (CHGM) designation is awarded to candidates who successfully complete the emerit Hotel General Manager certification program.

Based on industry validated National Occupational Standards for Hotel General Manager, emerit Professional Certification and Credentials are:

* Canadian made and managed;
* Competency-based, requiring demonstration of skills and knowledge required in the occupation;
* Developed by managers, administrators, and educators who are active in the hospitality industry;
* Focused on recognizing industry experience and expertise;

* Recognized globally for their development process and rigor of assessment.

Professional Certification for Hotel General Manager, which leads to the CHGM designation, is now available for purchase at emerit.ca. There are three components of the certification process: a proctored, multiple choice exam; a performance evaluation, which consists of a structured interview; and a work history verification to ensure that experience requirements are met.

All exam questions and the performance evaluation are based on the National Occupational Standards for Hotel General Manager. It is strongly recommended that candidates familiarize themselves with the skills and knowledge covered in the standards before attempting the exam and performance evaluation.

The first examination dates will be in September 2013. Purchase your certification at emerit.ca to reserve your spot now and count yourself among the very first Hotel General Managers to hold the prestigious, Canadian industry credential Certified Hotel General Manager (CHGM).


To find out more about emerit training and certification products for tourism and hospitality trades, visit
emerit.ca or call 1.800.486.9158 to speak to an emerit Training Solutions specialist.  

 

"Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them."
 
                                                                                     
~ W. Edwards Deming
This email was sent to enews@mtec.mb.ca by enews@mtec.mb.ca |  
Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada