June 5, 2014 - In This Issue:

What's New

New Visitors are Coming: How to Make Sure They Come Back!

According to vacay.com,   Winnipeg has 'vaulted to tourism prominence'.   The Canadian Museum for Human Rights does for Winnipeg what the I.M. Pei's Rock 'n Roll Hall of Fame did for Cleveland - creates a reason to go. So much so, in fact, that Winnipeg earns the distinction as the No. 5 Place to Visit in Canada in 2014, according to Vacay.ca's team of travel experts.  Other reasons to visit include a note worthy dining scene, along with our architectural gems.

So, as a business owner or manager, how do you plan to get ready?  Will you have new staff members that need to be trained?  What about your current staff?  Have you provided them with training? Do you have the policies and procedures in place to support your new staff?  Have they been trained on how to provide exceptional customer service, as well as how to deal with difficult situations?  What about cultural and generational considerations? 

The customer service you deliver is going to be judged by a whole new set of visitors.  Setting the standard with your staff will involve more than just making sure they are smiling.  Customer service isn't just fluff.  Customer Service is what can make or break your business.  It should be the foundation of your business.  It will ensure that your staff are making your customers feel welcome, have answers to their questions, are provided with solutions to their problems and have exceptional experiences.

"Build it and they will come" is what Manitoba is counting on.  What we want to make sure of is that not only will they come... they will come back!  

For a full list of training visit the new MTEC website. For more information or to register,  please contact MTEC at 204-957-7437 or register@mtec.mb.ca.

 
MTEC & SAFE Hospitality Launch New Websites!

Please visit our newly designed websites that are more functional and easier to navigate at www.mtec.mb.ca and www.safehospitality.com.


June & July Training

 

Keep Your Business Profitable - Invest Your Time In Training!

    

*We are offering 15 complimentary seats for many of the following sessions. Sign up now!

 

*Negotiation: Achieving Better Solutions For Your Business

June 10    |  9:00am-12:00pm  |  More Info 

 

*Reading & Understanding Financial Statements & Using Them As A Management Tool

June 11    |  9:00am-12:00pm  |  More Info

 

*Media Planning for Small Business

June 12    |  9:00am-12:00pm  |  More Info  

 

*Manitoba BEST Service Excellence
June 13    |   9:00am-4:00pm   |  More Info

*Managing Workplace Stress
June 17    |  9:00am-12:00pm  |  More Info

*Communication Skills Training for the Success of Your Business
June 17    |   1:00pm-4:00pm   |  More Info

*Service Excellence for Chinese Visitors - Part 1 

June 18    |  9:00am-12:00pm  |  More Info


*Preparing a Business Plan
June 19    |  9:00am-12:00pm  |  More Info

*Essential Etiquette for Email
June 24    |  9:00am-12:00pm  |  More Info

*Service Excellence for Chinese Visitors - Part 2 

June 25    |  9:00am-12:00pm  |  More Info  


*Retail Loss Prevention
June 25    |  9:00am-12:00pm  | FULL 

 

*Staff Retention

June 26    |  9:00am-12:00pm  |  FULL

 

*Younger Workers: Why They Stay & Why They Leave
July 3       |  9:00am-12:00pm  |  More Info

*Manitoba BEST Managing Excellence
July 8       |   9:00am-4:00pm   |  More Info

*Motivating & Giving Effective Feedback
July 10     |  9:00am-12:00pm  |  More Info

*Winnipeg BEST Ambassador
July 15     |  9:00am-12:00pm  |  More Info

*Who Will Run Your Organization When You Can't - Creating A Back Up Plan
July 16     |  9:00am-12:00pm  |  More Info

*Developing Coaching Skills
July 22     |  9:00am-12:00pm  |  More Info

*Retail Display & Visual Presentation
July 24     |  9:00am-12:00pm  |  More Info

*Blogging For Business
July 30     |  9:00am-12:00pm  |  More Info

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca. 

 

All courses will be held at the MTEC Learning Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   

 


Safety Corner 


Summer is coming soon, therefore there will be many young and new workers coming into workplaces. Young and new workers are commonly defined as people between the ages of 15 and 24, new immigrants to our province, or anyone in a new job, whether new to the workplace or experiencing a change in job duties.

Young and new workers are an asset, bringing fresh eyes and new ideas to a workplace. However, young and new workers are especially vulnerable to workplace injuries and illnesses due to lack of experience and ability to recognize hazards. Injuries at work most often occur when safety and health training has not been provided for the task being performed. Every year nearly 7000 Manitoba's young workers aged 15-24 report injuries to WCB.

It is the responsibility of an employer to train all new workers to protect themselves from hazards during course of their duties.  Supervisors are also legally responsible for their workers. The employer must ensure that their Workplace Safety and Health Program include a plan for training workers and supervisors in safe work practices and procedures. If the employer fails to comply with the WSH Act, they may be subject to prosecution.

It is the mission of SAFE Hospitality to support the prevention and reduction of workplace injuries, and develop a strong safety culture within Manitoba's Hospitality Sector.

We accomplish this by providing safety resources, education and practical solutions. Come and visit our newly developed website at www.safehospitality.com.

Upcoming Safety Training

    

Job Hazard Analysis/Safe Work Procedures

June 18 |  8:30am-12:00pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST 

 

Emergency Preparedness

June 18 |  8:30am-12:00pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Manitoba Health Certified Food Handler Training Program

June 20 |   9:00am-4:30pm   |  More Info 

COST: $99.00+GST 

 

Emergency First Aid/CPR Level C & AED Level 1

July 29 |   8:30am-4:30pm   |  More Info

COST: $80.00+GST to the Hospitality Industry (Rate Code 70106); Regular $89.00+GST

 

Workplace Hazardous Materials Information System (WHMIS) Basics

July 31 |  8:30am-12:00pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST

 

Supervisor/Manager Safety Roles & Responsibilities

July 31 |   1:00pm-4:30pm   |  More Info 

COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST

 

For additional information, or to register for upcoming workshops, please contact SAFE Hospitality at: info@safehospitality.com or by calling 204-694-7233.
Red Seal Certification Exam Preparation Course for Cooks

If you have enough practical hours and industry experience to write the Red-Seal Certification exam in the trade of Cook, take advantage of Red River College's Certification Exam Preparation Course for Cooks. This course provides you with 60 hours of classroom theory, demonstrations and online practice exercises. Review the Apprenticeship Manitoba website to ensure that you are eligible for the exam.

Date: August 5 - 22, 2014
Time: 8:00 am - 12:30 pm
Location: Paterson GlobalFoods Institute, 504 Main Street

More information: 204-632-2191 | cde@rrc.ca | rrc.ca/redseal-chef<http://www.rrc.ca/redseal-chef>
Professional Credentials from emerit take you places in your career.

Professional Certification and training from emerit is available for many tourism trades and hospitality related occupations.

When tourism and hospitality professionals complete the emerit certification requirements for their occupation, they are awarded the right to use an emerit Professional Designation.

Depending on their occupation, they receive the Tourism Certified Professional (TCP), Tourism Certified Supervisor (TCS), Tourism Certified Manager (TCM), Certified Event Management Professional (CEMP), or Certified Hotel General Manager (CHGM) credential.

People who have earned emerit credentials:

* have a comprehensive understanding of the skills and knowledge needed in their job;
* have met nationally recognized occupational standards for their profession;
* have gained professional recognition of their expertise in their field;
* have taken extra steps to demonstrate commitment to their career, profession and industry.

Like other academic and professional designations, emerit certified individuals can proudly display their credential after their name to identify themselves as among the top performers in their profession. Professional credentials from emerit should be included on résumés, business cards, email signatures and letterhead. They should also be included in social media profiles, as a great way to make connections and be found by other professionals in the industry.

To find out more about Professional Certification and Designations from emerit, visit emerit.ca or call 1.800.486.9158 to speak to an emerit Training Solutions specialist.

Visit our YouTube channel to learn more about emerit!
"The bitterness of poor quality lingers long after the sweetness of low cost is forgotten."

                                                                                  ~ L. Porteous Fenster
This email was sent to enews@mtec.mb.ca by enews@mtec.mb.ca |  
Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada