June 5, 2019 - In This Issue:
Don't Lose Your Customers to Your Competition

With customer expectations increasing and service decreasing; your business can gain the competitive edge by providing consistent, exceptional service. Statistics show that only 4% of dissatisfied customers ever complain. This means that a business may never hear from 96% of its customers and of those customers, 91% just go away because they feel that complaining will not do them any good.
With all of the new businesses opening in Winnipeg, and throughout the province, having a well trained staff and management team has become more important than ever before. Many times you have only one chance to meet and exceed a customer's expectations and get them returning to your business. There are more and more options to choose from, with all of the new restaurants and hotels opening each year.
The only way you can assure that your staff understand the importance and benefits to your business, and them personally, is to train them.  Don't risk losing a valued customer to your competition because your staff don't understand the importance of providing consistent, exceptional customer service.
The following complimentary sessions will prepare staff and management on how to create customer loyalty and keep customers coming to your business:
DATE: June 6, 2019
TIME:  9:00am-12:00pm
COST: Complimentary
DATE: June 17th, 2019
TIME: 1:00pm-4:00pm
COST: Complimentary
DATE: June 24, 2019
TIME: 1:00pm-4:00pm
COST: Complimentary

DATE: July 9, 2019
TIME:  9:00am-4:00pm
COST: Complimentary
DATE: July 11th, 2019
TIME: 9:00am-12:00pm
COST: Complimentary
DATE: July 16, 2019
TIME: 1:00pm-4:00pm
COST: Complimentary

Manitoba Service Excellence: Training to Give Your Business the Competitive Edge-For Managers
DATE: July 30, 2019
TIME: 9:00am-4:00pm
COST: Complimentary

To register please email register@mtec.mb.ca or call 204-957-7437. 

Win Free Training & Lunch for Your Staff!
As part of our 30th Anniversary - We will be having draws in June and July for free Training & Lunch for Your Company!   
This is the Second Opportunity to Win a Day of Complimentary Training & Lunch! 

You can choose between Manitoba Service Excellence: Training to Give Your Business the Competitive Edge or Manitoba Service Excellence: Training to Give Your Business the Competitive Edge-For Managers, 9:00am - 4:00pm, Monday - Saturday.
Any combination of the following 3 hour sessions: 9:00am-12:00pm and 1:00pm-4:00pm
Handling Difficult Situations,
Team Building & Conflict Resolution,
Professional Telephone Skills,
Winnipeg Ambassador Training and/or
Manitoba Ambassador Training
Enter to win "Training & Lunch" by emailing a copy of your Business Card to pwalker@mtec.mb.ca or mail Patricia Walker, Training Coordinator at MTEC 75 Scurfield Blvd., Unit 3, Winnipeg, MB, R3Y 1P6, by June 16, 2019.  The draw will be made on June 17, 2019.  
Note: Minimum 10 employees - maximum 30 employees.

Psychological Health and Safety in Your Workplace
Accusations of harassment and toxic work environments can result in thousands of dollars in legal fees, and harm a company's reputation. Employers have a duty of care to their employees, inherent in the employment contract, which requires them to protect employee mental health. With mental health issues amounting to $50 billion a year, and workplace stress being the primary cause of mental illness, Canadian employers can protect themselves and their employees by using the Canadian Psychological Health and Safety Standard.
In this session, you will develop a plan to protect your organization and care for employees who deal with mental health issues - one in five Canadians. You will assess 13 psychosocial factors that lead to stress, make plans to enhance each factor, and explore strategies for mental health reasonable accommodations.

DATE: June 24, 2019 
TIME: 9:00am-12:00pm
COST: Complimentary
To register please email register@mtec.mb.ca or call 204-957-7437.  
MTEC Job Board

Did you know that MTEC has a Job Board where you can advertise for employees at no cost?  
In the last three months alone, the job board was viewed over 16,000 times. 



*Developing a Policies and Procedures Manual
June 6   |  9:00am-12:00pm  |   More Info      
*Manitoba Ambassador Program  
June 10   |  9:00am-12:00pm  |   More Info    
*Negotiating-Is That the Best You Can Do?
June 12   |  9:00am-12:00pm  |   More Info    

Food Handler Certification  
June 14   |  9:00am-4:00pm  |   More Info 
COST: $85.00+GST  *Challenge Exam Available $55.00+GST   

*Performance Coaching for Success
June 17   |  1:00pm-4:00pm  |   More Info   
*The Math of Financial Statements
June 18   |  9:00am-12:00pm  |   More Info   

*Retail Display & Visual Presentation 
June 19   |  9:00am-12:00pm  |   More Info    

Food Handler Certification  
June 20   |  9:00am-4:00pm  |   More Info 
COST: $85.00+GST  *Challenge Exam Available $55.00+GST   

*Art of Communication 
June 21   |  9:00am-12:00pm  |   More Info    
*Handling Difficult Situations-Supervisors & Managers 
June 24   |  1:00pm-4:00pm  |  More Info    
*Psychological Health & Safety in Your Workplace 
June 24   |  9:00am-12:00pm  |   More Info 
*Stress Management   
June 25   |  9:00am-12:00pm  |   More Info 
*Respectful Workplaces 
June 27   |  9:00am-12:00pm  |   More Info 


*Winnipeg Ambassador Program
July 2   |  9:00am-12:00pm  |   More Info      

Food Handler Certification  
July 8   |  9:00am-4:00pm  |   More Info 
COST: $85.00+GST  *Challenge Exam Available $55.00+GST   
*Manitoba Service Excellence: Training To Give Your Business The Competitive Edge 
July 9   |  9:00am-4:00pm  |   More Info  

*Emotional Intelligence 
July 10   |  9:00am-12:00pm  |   More Info    

*Professional Telephone Skills  
July 11   |  9:00am-12:00pm  |   More Info    

*Habits of a Winner: How to Stop, Start and Stick to Any Habit  
July 15   |  9:00am-12:00pm  |    More Info   

*Five Skills of a Powerful and Effective Leader 
July 16   |  9:00am-12:00pm  |   More Info    

*Motivating and Giving Effective Feedback
July 16   |  1:00pm-4:00pm   |  More Info  

*Facebook for Business 
July 17   |  9:00am-12:00pm  |   More Info    

*Time Management  
July 18   |  9:00am-12:00pm  |   
More Info  

*Leadership Promotion-Making The Transition from Peer to Boss
July 23   |  1:00pm-4:00pm  |   More Info

*Instagram for Business
July 24   |  9:00am-12:00pm  |   More Info      

*Manitoba Service Excellence: Training to Give Your Business the Competitive Edge-For Managers  
July 30   |  9:00am-4:00pm  |  More Info 

*Complimentary Sessions

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.

All courses will be held at the MTEC Training Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   **Free parking available!

"Whether You Think You Can or Think You Can't, You're Right"

-Henry Ford

Manitoba Tourism Education Council, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba R3Y 1P6 Canada
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