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March 6, 2019 - In This Issue:
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How To Retain Employees & Keep Them Motivated
With all the new businesses opening up in the Province, along with the existing ones, your employees have lots of choices where they can work. It is more important than ever to maintain a motivated workforce.
As a leader, it is part of your responsibility to make sure that your employees feel valued and appreciated. It takes many positive comments to counteract one negative one. We need to make sure that we balance off the times when we need to correct a staff member's actions, with positive feed-back. Feeling valued by their supervisor is key to high employee motivation and morale.
DATE: March 19, 2019
TIME: 9:00am-4:00pm
COST: Complimentary
To register please email register@mtec.mb.ca or call 204-957-7437.
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MTEC launched a brand new comprehensive Customer Service Program!
Manitoba Service Excellence - Training to Give Your Business the Competitive Edge
We launched a new comprehensive Customer Service Program in February and it quickly sold out. We are offering another Manitoba Service Excellence, Training to Give Your Business the Competitive Edge session on March 13th for the people who couldn't get into the February Session.
This 6 hour workshop will discuss the impact customer service can have on you, your team, your customers and ultimately your business; Positive and Negative.
With customer expectations increasing and service decreasing; your business can gain the competitive edge by providing consistent, exceptional service. There are more and more businesses opening in Winnipeg and throughout Manitoba every year. Customers have many choices to purchase similar services or products from many different businesses. Your business can stand out from the rest by the service you provide.
By the end of the workshop, you will understand the Domino Effect your attitude, attention to detail and working as a Customer Focused Team has on the future of your company. You will gain tools to become a service professional, maintain positivity, work together as a team, service recovery and manage workplace risk.
You will learn the benefits of having an unhappy customer inform you that they are not satisfied with your product or service, so you have the opportunity to fix it and keep that customer returning to your business!
Manitoba Service Excellence is a 6 hour workshop that is applicable to any type of business that serves customers.
DATE: March 13, 2019
TIME: 9:00am-4:00pm
COST: Complimentary
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3-Part Training Series for Event Coordinators & Planners
MTEC is now delivering the 3- Part Training Series for Event Coordinators & Planners over a weekend.
Friday, April 26th, 6:00pm-9:30pm, Saturday, April 27th, 8:30am to 4:30pm and Sunday, April 28th from 8:30am-4:30pm.
This training series is perfect for those who are currently full time Event Planners, as well as those wanting to be Event Planners. It is also very beneficial for people who perform this function as part of their job.
For more information on the upcoming training dates, please click here, or contact Monique Couture at mcouture@mtec.mb.ca or call 204-957-7437.
Shirley Tillett Scholarship Fund for Event Professionals
There is also a scholarship fund that will cover half of the tuition fee. The Shirley Tillett Scholarship Fund for Event Professionals. Shirley Tillett, founder of Shirley Tillett and Associates (STA), successfully operated her event planning and training company for over 20 years. She also founded the Event Professionals of Manitoba Association (EPM).
Please click here for more information.
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The Manitoba Tourism Education College
Great careers begin at MTEC!
Register now for the next training programs beginning on April 29, 2019.
The Manitoba Tourism Education College (MTEC) is a recognized post-secondary institution that is registered with Manitoba Education and Training, Advanced Learning Division. The College offers 6 and 8 week comprehensive training programs for needed positions in the hospitality and retail industries in Manitoba.
All of the training is delivered in the classroom, with a portion of the Line Cook Training Program delivered in a commercial kitchen. Training focuses on the essential skills required to perform in all of the positions. Students not only gain the education and skill to perform these jobs, they will have gained practical experience through their work practicum.
- NEW! Bartender and Food & Beverage Server - 7 Week Training Program
- Front Desk Clerk - 6 Week Training Program
- Retail Sales Associate - 6 Week Training Program
- Housekeeping Room Attendant - 6 Week Training Program
- Line Cook - 8 Week Training Program
- Food & Beverage Server - 6 Week Training Program
Training Programs can be combined and students will graduate with training and experience in 2 or more occupations.
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MTEC Job Board
Did you know that MTEC has a Job Board where you can advertise for employees at no cost? In the last three months alone, the job board was viewed over 14,000 times.
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*Art of Communication
March 8 | 9:00am-12:00pm | More Info
*Facebook for Business
March 12 | 9:00am-12:00pm | More Info
Food Handler Certification
March 12 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Manitoba Service Excellence - Training To Give Your Business The Competitive Edge
*Self Confidence: Courage, Competence & Resilience
March 14 | 9:00am-12:00pm | More Info
*Motivating & Giving Positive Effective Feedback
March 19 | 9:00am-12:00pm | More Info
*Direct Booking Strategy for Hotels
March 20 | 9:00am-12:00pm | More Info
*Professional Telephone Skills
March 21 | 9:00am-12:00pm | More Info
Food Handler Certification - Saturday
March 23 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Blogging for Business March 26 | 9:00am-12:00pm | More Info
Food Handler Certification
March 27 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
Food Handler Certification
April 9 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Selling Is For Everyone
April 10 | 9:00am-12:00pm | More Info
*Retail Loss Prevention
April 16 | 9:00am-12:00pm | More Info
*Winnipeg BEST Ambassador
April 17 | 9:00am-12:00pm | More Info
*Instagram For Business
April 24 | 9:00am-12:00pm | More Info
3-Part Training Series for Event Coordinators and Planners- Introduction, Overview and Administrative Skills
COST: $180.00+GST
3-Part Training Series for Event Coordinators and Planners- Event Coordination and Marketing
COST: $180.00+GST
3-Part Training Series for Event Coordinators and Planners- Risk Management, Human Resources, Communication and Professionalism
COST: $180.00+GST
Food Handler Certification - Sunday
April 28 | 9:00am-4:00pm | More Info
COST: $85.00+GST *Challenge Exam Available $55.00+GST
*Leadership Promotion-Making The Transition from Peer to Boss
April 29 | 9:00am-12:00pm | More Info
*Complimentary SessionsContact MTEC at 204-957-7437 or email register@mtec.mb.ca.
All courses will be held at the MTEC Training Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6. **Free parking available!
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Always keep learning. The second you stop, you will be outdated.
~ AJ Kumar
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