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May 13, 2014 - In This Issue:
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What's New
Do You Want to be an Employer that Trains Employees for Your Competition?If
your business experiences high turn-over, that is exactly what you are
doing. There are reasons that employees don't stay with organizations.
The two longest-running studies into workforce satisfaction were
conducted over two decades. The Gallup Organization interviewed 80,000
managers, asking them to explain why they stayed. The Saratoga Institute
conducted 70,000 exit interviews to employees, asking them why they
left. Surprisingly, the reasons were almost the same. The most important
elements in a workplace are not the tasks that must be performed, but
the fluid interaction between employee and co-workers, particularly
between the employee and the direct supervisor, that makes the employee
feel valued or unwelcome. "Employees quit their supervisor, not the
company" states Jac Fitz-ens, author of The ROI of Human Capital.
As
business managers, we know that turn-over is expensive. The impact of
constant employee turnover has an affect on the morale of the remaining
staff as well as the customers. Currently it may not be difficult to
constantly be replacing the employees that leave, but according to the
Conference Board of Canada, the tourism industry is going to face a
shortage of skilled workers in the next few years. In the future, it may
not be so easy to attract potential employees.
The
culture of an organization originates with the management and filters
throughout the entire organization, and affects every staff member.
Businesses can change the culture of their organizations by insuring
that they have a respectful workplace, where employees feel valued and
respected. Not only will you turn-over lessen, you will find that your
staff members will perform better and your customers will experience
better customer service. A Staff Retention session will be held June 26, 2014, from 9:00am-12:00pm. For more information, please click here.
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Spring Job Fair A Success!
We are happy to
announce that we had another successful job fair at the RBC Convention
Centre. There were 13 employers at the job fair: including airlines,
retailers, hotels and restaurants. The full roster for the event was:
Arctic Co-Operatives, Calm Air, Delta Winnipeg, Earls Polo Park, Joeys
Restaurant, Manitoba Lodges and Outfitters Association, RBC Convention
Centre, The Source, Red River College, RONA, South Beach Casino, Fort
Garry Hotel Spa and Conference Centre, Third Quarter and Victoria Inn
and Conference Centre.
We had 510 job-seekers
visiting the employers. Employers reported an average of 134
applications and an estimated 33 interviews. That's over 1746
applications and 423 interviews.
Employers consistently
commented on the great central location. Other positive comments
included the flow of the room and the consistent flow of
job-seekers.
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May & June Training
Keep Your Business Profitable - Invest Your Time In Training!
*We are offering 15 complimentary seats for many of the following sessions. Sign up now!
*Presentation Skills - Getting Your Message Across With Confidence
May 14 | 9:00am-12:00pm | More Info
*Facebook For Business
May 20 | 9:00am-12:00pm | More Info
*Five Skills of a Powerful & Effective Leader
May 27 | 9:00am-12:00pm | More Info
*Winnipeg BEST Ambassador
May 28 | 9:00am-12:00pm | More Info
*Team Building & Conflict Resolution
May 29 | 9:00am-12:00pm | More Info
*Handling Difficult Situations
June 3 | 9:00am-12:00pm | More Info
*Negotiation: Achieving Better Solutions For Your Business
June 10 | 9:00am-12:00pm | More Info
*Reading & Understanding Financial Statements & Using Them As A Management Tool
June 11 | 9:00am-12:00pm | More Info
*Media Planning for Small Business
June 12 | 9:00am-12:00pm | More Info
*Manitoba BEST Service Excellence
June 13 | 9:00am-4:00pm | More Info
*Managing Workplace Stress
June 17 | 9:00am-12:00pm | More Info
*Service Excellence for Chinese Visitors - Part 1 June 18 | 9:00am-12:00pm | More Info
*Preparing a Business Plan
June 19 | 9:00am-12:00pm | More Info
*Service Excellence for Chinese Visitors - Part 2 June 25 | 9:00am-12:00pm | More Info
*Retail Loss Prevention
June 25 | 9:00am-12:00pm | More Info
*Staff Retention
June 26 | 9:00am-12:00pm | More Info
Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.
All
courses will be held at the MTEC Learning Centre, 75 Scurfield
Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.
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Summer is coming soon, therefore there will be many young and new
workers coming into workplaces. Young and new workers are commonly
defined as people between the ages of 15 and 24, new immigrants to our
province, or anyone in a new job, whether new to the workplace or
experiencing a change in job duties. Young and new workers are an
asset, bringing fresh eyes and new ideas to a workplace. However, young
and new workers are especially vulnerable to workplace injuries and
illnesses due to lack of experience and ability to recognize hazards.
Injuries at work most often occur when safety and health training has
not been provided for the task being performed. Every year nearly 7000
of Manitoba's young workers aged 15-24 report injuries to WCB. It
is the responsibility of an employer to train all new workers to
protect themselves from hazards during the course of their duties.
Supervisors are also legally responsible for their workers. The
employer must ensure that their Workplace Safety and Health Program
includes a plan for training workers and supervisors in safe work
practices and procedures. If the employer fails to comply with the WSH
Act, they may be subject to prosecution. It is the mission of
SAFE Hospitality to support the prevention and reduction of workplace
injuries, and develop a strong safety culture within Manitoba's
Hospitality Sector. We accomplish this by providing safety
resources, education and practical solutions. Come and visit our newly
developed website at www.safehospitality.com.
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Manitoba Health Certified Food Handler Training Program
May 15 | 9:00am-4:30pm | More Info
COST: $99.00+GST
Safety Committee/Representative Basics
May 21 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST
Incident Investigation, Inspection & Documentation
May 21 | 1:00pm-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST
Emergency First Aid/CPR Level C & AED Level 1
May 22 | 8:30am-4:30pm | More Info
COST: $80.00+GST to the Hospitality Industry (Rate Code 70106); Regular $89.00+GST
Job Hazard Analysis/Safe Work Procedures
June 18 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Emergency Preparedness
June 18 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Manitoba Health Certified Food Handler Training Program
June 20 | 9:00am-4:30pm | More Info
COST: $99.00+GST
For additional information, or to register for upcoming workshops, please contact Alexa Clayton at: alexa@safehospitality.com or by calling 204-694-7233.
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Food and Beverage Management International Standards and Certification from emerit
Food
and Beverage Management has become a global field, with industry
professionals in high demand around the world. Covering the skills
needed to successfully manage food and beverage operations anywhere in
the world, from independent restaurants to international hotel and
resort chains, Food and Beverage Management International resources from
emerit are a solid foundation for a career in this exciting industry.
Food
and Beverage Management International Competency Standards and
Certification for food and beverage management professionals are now
available from emerit. Developed by a global panel of industry professionals and educators, emerit resources are recognized as the best available training and certification available today.
The
Food and Beverage Management International Competency Standards
document the range of skills and knowledge required to be successful in
food and beverage management. They are an excellent resource for
developing training, sharpening skills, creating job descriptions, and
general reference. Over 100 skills are covered, in nine major management
categories:
* Engagement
* Business Operations
* Financial Resources
* Human Resources
* Physical Resources
* Food and Beverage Preparation and Service Operations
* Customer Service
* Compliance with Laws and Regulations
The
Food and Beverage Management International Certification program places
successful candidates among the elite of their profession and rewards
them with a globally recognized emerit professional
designation, Certified International Foodservice Management (CIFM). The
certification program and credential was developed by an international
committee of food and beverage professionals, and is recognized by major
industry players around the world.
For more information about emerit resources for tourism and hospitality occupations, visit emerit.ca or call 1.800.486.9158 to speak to an emerit Training Solutions specialist.
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"There's no such thing as bad weather, only unsuitable clothing."
~Alfred Wainwright
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