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November 7, 2013 - In This Issue:
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What's New
Manitoba BEST Managing Service Excellence
We're excited to announce a re-vamped Manitoba BEST Managing Service Excellence. This workshop is aligned to the
Manitoba BEST Service Excellence, and will help managers lead teams to
provide unparalleled service to our customers. In this full day
session, you will learn:
- Strategies to create a culture of service that encourages attitudes of service excellence,
- How
to coach and inspire your number one resource - your people; to
provide customers with the service they deserve and keep them coming
back,
- To manage risk by building trust within your team,
- Tips and strategies to empower your staff through difficult situations,
- Learn how to be the employer you would want to work for, through this great new Manitoba BEST Managing Service Excellence.
This full day session
will be held on Thursday, January 16, in the MTEC Learning
Centre at 75 Scurfield Boulevard, Unit 3. This session is
complimentary (regular price of $149.00+GST). For more information or to
register, please contact us at 204-957-7437 or email register@mtec.mb.ca.
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Fundamentals of Human Resource Management - Upcoming Session, November 13
Whether
it's writing a job description, motivating staff or dealing with
performance issues, there are times each day that supervisors need to
utilize HR skills. This full day workshop will give supervisors the
tools that they need to deal with day-to-day human resource issues. The
direct benefits will be reduced turnover and motivated employees. A
comprehensive HR Manual is provided with this workshop.
Here are some comments from participants who have attended past Fundamentals of Human Resource Management sessions have said:
- Leadership is something that can make or break your credibility. This course provides positive advice for good leadership.
- Better knowledge (will help me to) make better decisions.
- I will be a better trainer and to train better employees.
- I will definitely be a more effective manager.
- It might slow down the high turnover rate of our employees.
- (The information learned will) help me keep track of how the workers are doing over time.
- It will improve our interview process.
- It will improve my skill in writing and implementing hiring practices.
- I will now have better quality hires.
- It will help me be more responsive to my staff and hopefully more specific and encouraging.
- It helps all of us to support and mentor one another.
This
full day session will be held in the MTEC Learning Centre - at 75
Scurfield Boulevard, Unit 3. Registration is $149.00 and includes the emerit Supervisor Training Program - Human Resource Management workbook - an $85.00 value. To register, please email register@mtec.mb.ca.
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TURNING TRAINING INTO SUCCESS
MTEC
& SAFE Hospitality hosted our third conference on October 17,
2013 at the Holiday Inn Winnipeg-Airport West. We had a great turnout,
fantastic speakers and amazing prizes! Thank you to all who donated to
our door prizes: The Hilton Inn & Suites Winnipeg, The Greenwood Inn
& Suites, the Holiday Inn Airport West, Custom Artwork by Lisa
Horne, Celebrations Dinner Theatre - Canad Inns, ProLink
Distributers/Office Pro and the RBC Winnipeg Convention Centre.
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CHAMPION OF DIVERSITY AWARDS ANNOUNCED AT CEREMONY Oct. 30, 2013
Awareness Month Highlights Value and Potential of Persons with Disabilities
MTEC
is proud to announce that Steve Walker from the Hilton Winnipeg Airport
Suites and Greenwood Inn and Suites Winnipeg was recognized as a
Champion of Diversity Award Winner and John Savard, MTEC Board Chair
participated as a presenter for the awards.
Manitobans
who offer outstanding employment practices in hiring, training and
advancing people with disabilities in the workplace were honoured at a
special awards ceremony with Finance Minister Jennifer Howard, minister
responsible for persons with disabilities.
"It
is an honour to acknowledge these Manitobans who are making work sites
more inclusive and diverse by seeing the skills of people with
disabilities and not putting up unnecessary barriers to success in the
workplace," said Howard. "Tonight we are also celebrating the role
of individuals with disabilities in their workplaces and communities
and thanking business leaders who are champions in the employment of
Manitobans with disabilities."
Community
members of a joint community and government committee on disability and
employment issues reviewed the nominations and chose the recipients.
"These
employers demonstrate the best practice of diversity and accommodation
in our places of employment," said said Brian Stewart, co-chair of the
Joint Community and Government Committee on Disability and Employment
Issues. ". They embrace the skills and talents of individuals,
looking beyond the differences a disability can bring. It is hoped
that their experience and respect for inclusion will spread through our
communities," said Stewart.
The
awards ceremony completes a series of events in October where dozens of
Manitoba businesses in the arts, retail, tourism and hospitality,
broadcasting, health care, education and medical fields assisted young
Manitobans with disabilities to explore career options. The
events, as part of Disability Employment Awareness Month, included: - lunch-and-learn sessions for businesses;
- a Career Exploration Week to bring youth with disabilities together with employers to explore career options;
- the
National Educational Association of Disabled Students workshop to
promote leadership skills among post-secondary students with
disabilities; and
- the Ability Axis Employment Expo that advanced the participation of people with disabilities in Manitoba's workforce.
The
recipients of the Champion of Diversity Awards were celebrated in the
Rotunda, at the Legislative Building and details are posted at: www.deam-mb.ca. The
website also offers examples of how various Manitoba businesses helped
participate and promote Disability Employment Awareness Month. |
November & December Training
Keep Your Business Profitable - Invest Your Time In Training!
*We are offering 15 complimentary seats for many of the following sessions. Sign up now!
Fundamentals of Human Resource Management
November 13 | 9:00am-4:00pm | More Info
COST: $149.00+GST
*Turning Lookers Into Buyers
November 14 | 9:00am-12:00pm | More Info
*Self Confidence In A Snap
November 19 | 9:00am-12:00pm | More Info
*Generations In The Workplace
November 26 | 9:00am-12:00pm | More Info
*Twitter For Business
November 27 | 9:00am-12:00pm | More Info
*Assertiveness For Professionals
November 28 | 9:00am-12:00pm | More Info
*Blogging For Business
December 4 | 9:00am-12:00pm | More Info
*Handling Difficult Situations
December 10 | 9:00am-12:00pm | More Info
*Manitoba BEST Service Excellence
December 11 | 9:00am-4:00pm | More Info
*5 Skills of a Powerful & Effective Leader
December 12 | 9:00am-12:00pm | More Info
Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.
All
courses will be held at our new MTEC Learning Centre, 75 Scurfield
Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.
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Respectful Workplaces
November 20 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Disability Safety Awareness Training for Business
November 20 | 1:00pm-4:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
WHMIS Basics
December 3 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Safety Committee/Representative Basics
December 3 | 1:00pm-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST
Certified Food Handler Training
December 9 | 9:00am-4:30pm | More Info
COST: $99.00+GST
For additional information, or to register for upcoming workshops, please contact Alexa at: alexa@safehospitality.com or by calling 204-694-7233.
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Workplace Hazardous
Materials Information System (WHMIS) is an information
delivery system related to the hazards of chemicals, safe work,
handling, emergency and storage procedures. The system aims to ensure
that all workers have the knowledge to work safely with or around
chemicals. WHMIS training is legally required for all workers who handle
and are exposed or likely to be exposed to hazardous materials or
controlled products at the workplace.
Employers are
required to ensure "that a worker who works with or near a controlled
product or performs work involving the manufacture of a control product
receives training..." Part 35.3(1) Manitoba Health & Safety
Regulation MR217/06.
What steps would
you take to protect your workers and company? How can you maintain a
safe, healthy and respectful workplace? Know the severe impact and
damages of having a disrespectful workplace can have on your company's
success or failure. Know what a respectful workplace is all about.
Having a respectful workplace will lead to employee satisfaction and in
return increase employee morals, reduce high rate of absenteeism and
turnover.
Employers are also
required to develop and implement a written policy with corrective
action against an offender to prevent harassment, train in violence
prevention and ensure workers comply with these policies in the
workplace.
Upcoming Safety Training - *FREE to Hospitality Industry, Rate Code 70106
November 20 *Respectful Workplaces - 8:30am-12:00pm
*Disability Safety Awareness Training For Businesses - 1:00pm-4:00pm
December 3 *WHMIS - 8:30am-12:00pm
*Safety Committee/Representative Basics - 1:00pm-4:30pm
For more information or to register for any of these workshops please contact us at 204-694-SAFE (7233) or email info@safehospitality.com.
Online registration is also available, http://safehospitality.com/course_registration.aspx.
WHMIS Training is also available ONLINE! Please check out www.safehospitalitytraining.com for more information.
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HR Facts
Canadian Workplace Essentials Webinar Series
As the population
ages and labour shortages return, tourism and hospitality employers will
need to look to non-traditional sources to fill vacant positions. New
Canadians make up one of the fastest growing segments of the population,
and are a significant source of new workers in the Canadian labour
force. Taking advantage of this labour pool is an excellent way for
tourism and hospitality businesses to find valuable new employees, but
there are often difficulties in finding and training new Canadians due
to cultural and language differences.
To assist employers interested in recruiting, hiring and retaining employees who are new to Canada, emerit Training Solutions has
developed a series of webinars that illustrate techniques to overcome
all barriers to including new Canadians in an effective, happy and loyal
workforce. These two webinars can be used individually or as a series
depending on the needs of the employer.
New Canadians-The Competitive Edge (FREE!)
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