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November 6, 2014 - In This Issue:
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What's New
Don't Lose Your Customers To Your CompetitionStatistics
show that only 4% of dissatisfied customers ever complain. This means
that a business may never hear from 96% of its customers and of those
customers 91% just go away because they feel that complaining will not
do them any good. It costs five to six times more to attract new
customers than to keep old ones. Additionally, customer loyalty and the
lifetime value of a customer can be worth up to 10 times as much as the
price of a single purchase. The
good news is that businesses that provide superior customer service and
achieve customer loyalty can charge more, realize greater profits, and
increase their market share. In fact, you can gain an average of 6% a
year in market share simply by providing quality service: satisfying and
keeping your customers. Properly
handling a difficult situation ensures that the customer's needs are
met, making them feel valued. When this happens, they usually turn into
long term customers. Research suggests that there is a connection
between customer retention and profitability. Long term customers tend
to: buy more, are predictable, usually cost less to service than new
customers, tend to be less price sensitive, and may provide free
word-of-mouth advertising and referrals. Don't
risk losing a valued customer to your competition because a difficult
situation not properly being dealt with. One of MTEC's most popular
workshops is Handling Difficult Situations. As a business owner, manager
or supervisor, you will learn how important these skills are for your
staff, your customers and your business. Please join us for the next Handling Difficult Situations workshop on November 14, 2014, from 9:00am-12:00pm, $40.00+GST/person. For more information or to register, please contact us by email at register@mtec.mb.ca, or by phone at 204-957-7437.
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National Food Safety Training Program (NFSTP) Available at MTEC
Restaurants Canada
developed the National Food Safety Training Program in 2004 after
seeing a growing demand for standardized food safety education from
operators from coast to coast. The program is designed to train and
certify employees of quick-service, full-service, chain and independent
foodservice establishments to meet a national standard of food safety.
The course content covers:
- INTRODUCTION TO FOOD SAFETY
- BIOLOGICAL HAZARDS
- FOOD SAFETY HAZARDS (Chemical, Physical,Allergen)
- FACILITIES DESIGN & CONSTRUCTION
- EQUIPMENT & UTENSILS
- CONTROL OF HAZARDS (from purchasing to service/distribution)
- CLEANING & SANITATION
- PEST CONTROL
- EMPLOYEE & VISITOR ILLNESS, INJURY, AND HYGIENE
- EDUCATION AND TRAINING
- PROGRAM MANAGEMENT (HACCP)
This 8 hour
workshop includes a workbook and exam. The NFSTP will be offered at our
location and throughout Manitoba upon request.
Who should attend?
- All owners, managers and supervisors of food service establishments.
- All food service personnel who are responsible for the receiving, preparing and serving of food.
To better serve and accommodate industry professionals, we are now offering the NFSTP on Saturdays! Join us on Saturday, November 22, 2014, from 8:30am-4:30pm. The cost of the program is $115.00+GST, this includes a manual as well as the exam (70% passing rate).
For more information, contact SAFE Hospitality, info@safehospitality.com or call (204) 694-SAFE (7233)
Visit the website at www.safehospitality.com.
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Train For a New Career in the Hospitality Industry at the New Manitoba Training and Education Centre (MTEC)!The
Manitoba Training and Education Centre, established to meet current and
growing employer needs, will be offering its first course in November.
Our new private vocational school offers brand new classroom facilities
and will be delivering six and eight week training programs that include
a 30 hour work practicum. Potential employees will be matched to employers, with the goal of future employment.
The Manitoba Training and Education Centre will start training for the Front Desk Clerk, Housekeeping Room Attendant and Food and Beverage Server Programs on November 17th.
All of these programs each include 6 weeks of classroom training and a 30 hour work practicum.
For more information, contact Sherri Cairns, Program Coordinator scairns@mtec.mb.ca or Shannon Fontaine, CEO sfontaine@mtec.mb.ca or call 204-957-7437.
Visit the website at www.mtecvocationalschool.ca.  Get updates! Sign up to receive the MTEC Vocational School news and updates. The sign up box is located at the top right side of our website.
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Celebrate Career and Workforce Development Month
MTEC is once again
pleased to be your industry representative at the Opening Doors Parents
Career Info Expo. This annual event provides parents with valuable
information about and contacts for working in the Tourism and
Hospitality industries in Manitoba. This event is also part of the
activities in the month of November, which is designated as Career and
Workforce Development Month, launching on November 3rd at the Hilton
Winnipeg Airport Suites. MTEC is pleased to be showcasing the employment
opportunities in the Tourism and Hospitality industries, on your behalf
during this month and beyond.
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Disability Employment Awareness Month
MTEC
was pleased and honoured to be given the proclamation declaring October
as Disability Employment Awareness Month. MTEC was also pleased to
accept the award from the Canadian Council on Rehabilitation and Work as
the Most Accommodating Training Provider for our ongoing support and
accommodation to the Partners for Workplace Inclusion Program, staff and
clients.
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Attention Event Coordinators & Planners!
It is an exciting time to be an event planner. Event
planners are being called upon to develop and stage a number of events
every year.
Whether you are new to the industry or
established in your career, MTEC's 3- Part Training Series for Event
Coordinators and Planners will provide the tools to assist you in
planning an event from start to finish, covering areas such as
administration, marketing, human resources, risk management and more!
This series will also be very beneficial for those of you who may not
have the title of 'Event Planner', but you are the person in your
organization who performs that function as part of your position, ie:
organizing the annual golf tournament, AGM, conference, etc. A comprehensive emerit Event Coordinator Workbook, valued at $85.00 is included.
Our upcoming workshop series will be held on January 16, January 23 and January 30. For a registration form, please click here.
For more information, contact Fiona Slikker, fslikker@mtec.mb.ca or call (204) 957-7437.
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November & December Training
Keep Your Business Profitable - Invest Your Time In Training!
*We are offering 15 complimentary seats for many of the following sessions. Sign up now!
*Retail Merchandising November 7 | 9:00am-12:00pm | More InfoHandling Difficult Situations November 14 | 9:00am-12:00pm | More InfoCOST: $40.00+GST *Networking, The Power of Connected People November 19 | 9:00am-12:00pm | More Info*Basics Business Math - The Numbers That Will Help Your Business Succeed November 20 | 9:00am-12:00pm | More Info*Blogging For Business November 24 | 1:00pm-4:00pm | More InfoServing the Diverse Guest: LGBTTQ Awareness November 25 | 9:00am-12:00pm | More InfoCOST: $40.00+GST *Art of Communication November 25 | 1:00pm-4:00pm | More Info*LinkedIn for Business November 26 | 9:00am-12:00pm | More InfoManitoba BEST Managing Excellence November 27 | 9:00am-4:00pm | More InfoCOST: $60.00+GST Teambuilding & Conflict Resolution Skills November 28 | 9:00am-12:00pm | More Info COST: $40.00+GST Manitoba BEST Service Excellence December 2 | 9:00am-4:00pm | More InfoCOST: $60.00+GST *Twitter For Business December 10 | 9:00am-12:00pm | More InfoWinnipeg BEST Ambassador December 11 | 1:00pm-4:00pm | More InfoCOST: $40.00+GST *Self Confidence In A Snap December 15 | 9:00am-12:00pm | More Info*Five Skills of a Powerful and Effective Leader December 17 | 9:00am-12:00pm | More Info
All
courses will be held at the MTEC Learning Centre, 75 Scurfield
Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.
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Safety Corner
New Worker Orientation Basics
As
of April 1 2014 new protections have been put in place to increase the
safety and health of new workers, and those in high risk occupations,
along with stronger penalties for employers who are found to put workers
safety at risk. Part 2.2.1(3) of The Manitoba Workplace Safety and
Health Regulation MR217/06 now requires employers to provide
workplace-specific safety and health orientation training before a new
worker begins work at a workplace or returns to a workplace where
hazards have changed during the workers absence.
This
workshop will provide you with the information and tools you need to
create your own workplace-specific safety and health orientation by
following criteria set out in the new regulation, as well as how to
properly document your new workers training.
This workshop is geared towards anyone assigned to provide orientation/training to a new worker.
DATE: January 14, 2015
TIME: 1:00pm-5:00pm
LOCATION: SAFE Hospitality, 75 Scurfield Boulevard, Unit 3, Winnipeg
COST: First 15 Seats Complimentary; Regular $49.00+GST
For more information please contact SAFE Hospitality by email info@safehospitality.com, by calling 204-694-7233, or by visiting our website, www.safehospitality.com.
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Safety Committee/Representative Basics
November 13 | 8:30am-12:00pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST
Workplace Hazardous Materials Information System (WHMIS) Basics
November 13 | 1:00pm-4:30pm | More Info
COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST
National Food Safety Training Program **Saturday**
November 22 | 8:30am-4:30pm | More Info
COST: $115.00+GST (includes manual)
Emergency First Aid & CPR Level C with AED Level 1
December 4 | 8:30am-4:30pm | More Info
COST: $89.00+GST to the Hospitality Industry (Rate Code 70106); Regular $99.00+GST
National Food Safety Training Program
December 16 | 8:30am-4:30pm | More Info
COST: $115.00+GST (includes manual)
For additional information, or to register for upcoming workshops, please contact SAFE Hospitality at: info@safehospitality.com or by calling 204-694-7233.
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