Having trouble viewing this email? Click here



November 6, 2014 - In This Issue:

What's New 

Don't Lose Your Customers To Your Competition

Statistics show that only 4% of dissatisfied customers ever complain. This means that a business may never hear from 96% of its customers and of those customers 91% just go away because they feel that complaining will not do them any good. It costs five to six times more to attract new customers than to keep old ones. Additionally, customer loyalty and the lifetime value of a customer can be worth up to 10 times as much as the price of a single purchase.


The good news is that businesses that provide superior customer service and achieve customer loyalty can charge more, realize greater profits, and increase their market share. In fact, you can gain an average of 6% a year in market share simply by providing quality service: satisfying and keeping your customers.


Properly handling a difficult situation ensures that the customer's needs are met, making them feel valued. When this happens, they usually turn into long term customers. Research suggests that there is a connection between customer retention and profitability. Long term customers tend to: buy more, are predictable, usually cost less to service than new customers, tend to be less price sensitive, and may provide free word-of-mouth advertising and referrals.


Don't risk losing a valued customer to your competition because a difficult situation not properly being dealt with. One of MTEC's most popular workshops is Handling Difficult Situations. As a business owner, manager or supervisor, you will learn how important these skills are for your staff, your customers and your business.


Please join us for the next Handling Difficult Situations workshop on November 14, 2014, from 9:00am-12:00pm, $40.00+GST/person. 


For more information or to register, please contact us by email at register@mtec.mb.ca, or by phone at 204-957-7437.  



National Food Safety Training Program (NFSTP) Available at MTEC 


Restaurants Canada developed the National Food Safety Training Program in 2004 after seeing a growing demand for standardized food safety education from operators from coast to coast. The program is designed to train and certify employees of quick-service, full-service, chain and independent foodservice establishments to meet a national standard of food safety.


The course content covers: 

  3. FOOD SAFETY HAZARDS (Chemical, Physical,Allergen)
  6. CONTROL OF HAZARDS (from purchasing to service/distribution)

This 8 hour workshop includes a workbook and exam. The NFSTP will be offered at our location and throughout Manitoba upon request.   

Who should attend?

  • All owners, managers and supervisors of food service establishments.
  • All food service personnel who are responsible for the receiving, preparing and serving of food.

To better serve and accommodate industry professionals, we are now offering the NFSTP on Saturdays! Join us on Saturday, November 22, 2014, from 8:30am-4:30pm. The cost of the program is $115.00+GST, this includes a manual as well as the exam (70% passing rate).  


For more information, contact SAFE Hospitality, info@safehospitality.com or call (204) 694-SAFE (7233)

Visit the website at www.safehospitality.com.



Train For a New Career in the Hospitality Industry at the New Manitoba Training and Education Centre (MTEC)!

The Manitoba Training and Education Centre, established to meet current and growing employer needs, will be offering its first course in November. Our new private vocational school offers brand new classroom facilities and will be delivering six and eight week training programs that include a 30 hour work practicum. Potential employees will be matched to employers, with the goal of future employment.

The Manitoba Training and Education Centre will start training for the Front Desk Clerk, Housekeeping Room Attendant and Food and Beverage Server Programs on November 17th.

All of these programs each include 6 weeks of classroom training and a 30 hour work practicum. 


For more information, contact Sherri Cairns, Program Coordinator scairns@mtec.mb.ca or Shannon Fontaine, CEO sfontaine@mtec.mb.ca or call 204-957-7437.


Visit the website at www.mtecvocationalschool.ca


jmml_grey_btn.gif Get updates! Sign up to receive the MTEC Vocational School news and updates. The sign up box is located at the top right side of our website.  


Celebrate Career and Workforce Development Month


MTEC is once again pleased to be your industry representative at the Opening Doors Parents Career Info Expo.  This annual event provides parents with valuable information about and contacts for working in the Tourism and Hospitality industries in Manitoba.  This event is also part of the activities in the month of November, which is designated as Career and Workforce Development Month, launching on November 3rd at the Hilton Winnipeg Airport Suites. MTEC is pleased to be showcasing the employment opportunities in the Tourism and Hospitality industries, on your behalf during this month and beyond.  


Disability Employment Awareness Month

MTEC was pleased and honoured to be given the proclamation declaring October as Disability Employment Awareness Month. MTEC was also pleased to accept the award from the Canadian Council on Rehabilitation and Work as the Most Accommodating Training Provider for our ongoing support and accommodation to the Partners for Workplace Inclusion Program, staff and clients. 




Attention Event Coordinators & Planners!


 It is an exciting time to be an event planner. Event planners are being called upon to develop and stage a number of events every year.
Whether you are new to the industry or established in your career, MTEC's 3- Part Training Series for Event Coordinators and Planners will provide the tools to assist you in planning an event from start to finish, covering areas such as administration, marketing, human resources, risk management and more!
This series will also be very beneficial for those of you who may not have the title of 'Event Planner', but you are the person in your organization who performs that function as part of your position, ie: organizing the annual golf tournament, AGM, conference, etc.
A comprehensive emerit Event Coordinator Workbook, valued at $85.00 is included.

Our upcoming workshop series will be held on January 16, January 23 and January 30. For a registration form, please  click here.    


For more information, contact Fiona Slikker, fslikker@mtec.mb.ca or call (204) 957-7437.


November & December Training


Keep Your Business Profitable - Invest Your Time In Training!


*We are offering 15 complimentary seats for many of the following sessions. Sign up now!

*Retail Merchandising
November 7   |  9:00am-12:00pm  |  More Info

Handling Difficult Situations
November 14 |  9:00am-12:00pm  |  More Info
COST: $40.00+GST

*Networking, The Power of Connected People
November 19 |  9:00am-12:00pm  |  More Info

*Basics Business Math - The Numbers That Will Help Your Business Succeed
November 20 |  9:00am-12:00pm  |  More Info

*Blogging For Business
November 24 |   1:00pm-4:00pm   |  More Info

Serving the Diverse Guest: LGBTTQ Awareness
November 25 |  9:00am-12:00pm  |  More Info
COST: $40.00+GST

*Art of Communication
November 25 |   1:00pm-4:00pm   |  More Info

*LinkedIn for Business
November 26 |  9:00am-12:00pm  |  More Info

Manitoba BEST Managing Excellence
November 27 |   9:00am-4:00pm   |  More Info
COST: $60.00+GST

Teambuilding & Conflict Resolution Skills
November 28 |  9:00am-12:00pm  |  More Info
COST: $40.00+GST

Manitoba BEST Service Excellence
December 2   |   9:00am-4:00pm   |  More Info
COST: $60.00+GST

*Twitter For Business
December 10  |  9:00am-12:00pm  |  More Info

Winnipeg BEST Ambassador
December 11  |   1:00pm-4:00pm   |  More Info
COST: $40.00+GST

*Self Confidence In A Snap
December 15  |  9:00am-12:00pm  |  More Info

*Five Skills of a Powerful and Effective Leader
December 17  |  9:00am-12:00pm  |  More Info 
Contact MTEC at 204-957-7437 or email register@mtec.mb.ca


All courses will be held at the MTEC Learning Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   


Safety Corner

New Worker Orientation Basics 


As of April 1 2014 new protections have been put in place to increase the safety and health of new workers, and those in high risk occupations, along with stronger penalties for employers who are found to put workers safety at risk. Part 2.2.1(3) of The Manitoba Workplace Safety and Health Regulation MR217/06 now requires employers to provide workplace-specific safety and health orientation training before a new worker begins work at a workplace or returns to a workplace where hazards have changed during the workers absence.


This workshop will provide you with the information and tools you need to create your own workplace-specific safety and health orientation by following criteria set out in the new regulation, as well as how to properly document your new workers training.


This workshop is geared towards anyone assigned to provide orientation/training to a new worker.


DATE: January 14, 2015

TIME: 1:00pm-5:00pm

LOCATION: SAFE Hospitality, 75 Scurfield Boulevard, Unit 3, Winnipeg

COST: First 15 Seats Complimentary; Regular $49.00+GST


For more information please contact SAFE Hospitality by email info@safehospitality.com, by calling 204-694-7233, or by visiting our website, www.safehospitality.com.  


Upcoming Safety Training  


Safety Committee/Representative Basics  

November 13  |  8:30am-12:00pm  |  More Info 

COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST


Workplace Hazardous Materials Information System (WHMIS) Basics 

November 13  |   1:00pm-4:30pm   |  More Info 

COST: FREE to the Hospitality Industry (Rate Code 70106): Regular $49.00+GST


National Food Safety Training Program **Saturday**

November 22  |   8:30am-4:30pm   |  More Info  

COST: $115.00+GST (includes manual)


Emergency First Aid & CPR Level C with AED Level 1

December 4   |   8:30am-4:30pm   |  More Info

COST: $89.00+GST to the Hospitality Industry (Rate Code 70106); Regular $99.00+GST


National Food Safety Training Program

December 16 |   8:30am-4:30pm   |  More Info 

COST: $115.00+GST (includes manual)


For additional information, or to register for upcoming workshops, please contact SAFE Hospitality at: info@safehospitality.com or by calling 204-694-7233.

Forward this email

This email was sent to enews@mtec.mb.ca by enews@mtec.mb.ca |  

Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada