October 10, 2013 - In This Issue:
What's New 

Social Media Marketing Mashup
October 22, 2013 at 9:00am-4:00pm

This full day session will uncover how to use social media marketing to achieve results for your business. Topics covered will help you;
*         Get more 'likes' on Facebook and drive sales, 
*         Learn how to use LinkedIn to find prospects and turn them into customers, 
*         Increase your 'followers' on Twitter and move the sales needle,
*         Repurpose your PowerPoint presentations to drive sales using SlideShare,
*         Monetize your pictures, graphics and images on Instagram and Pinterest,
*         Use YouTube to engage and sell to your target audience,
*         Integrate your social media marketing efforts to achieve results.

COST: $35.00+GST; Regular $149.00+GST

For more information or to register please contact us at 204-957-7437 or email register@mtec.mb.ca.
  

Younger Workers: Why They Stay & Why They Leave 

October 23, 2013 at 1:00pm-4:00pm

Now that you hired and trained them - what are you doing to make them want to stay? Managers of all types of organizations need to recognize that the workforce is changing. Younger workers continue to enter the scene with their own set of values, beliefs, life experiences and attitudes. This workshop will provide managers with information required to motivate, manage and retain this next generation of leaders.
 

COST: Complimentary; Regular $99.00+GST
 

For more information or to register please contact us at 204-957-7437 or email register@mtec.mb.ca.

  

TURNING TRAINING INTO SUCCESS 

 

MTEC & SAFE Hospitality will be hosting our third conference Thursday, October 17, 2013 at the Holiday Inn Winnipeg-Airport West.

 

This one day conference and exhibition will include five sessions that are focused on increasing your knowledge in the areas of Customer Service, Marketing through Social Media, Returning to Work after an Injury, Return to Work Strategies and the New Disability Legislation.

 

Whether you  are currently a manager or supervisor, or would like to be, these sessions will assist you in gaining new and valuable knowledge and insight.

 

Please click here for more information and a registration form. For a list of current prizes, please click here.

  

CHAMPION OF DIVERSITY Award

 

MTEC would like to congratulate Steve Walker, General Manager of the Hilton Suites Winnipeg and Greenwood Inn & Suites, who will be recognized as a CHAMPION OF DIVERSITY for his employment practices in hiring, training, and advancing persons with disabilities in the workplace.  Mr. Walker will be formally recognized by The Honourable Jennifer Howard, Minister of Family Services and Labour and Minister responsible for Persons with Disabilities.

 
The Cost of Cutting- Costs

In business today the kind of customer service that a customer receives can mean the difference between the success and failure of the business. When sales lag, the way many businesses reduce their costs, is by reducing their staff and cutting back on training the ones left behind.

When there is a reduction in customers coming to your business, the last thing that you want as a business owner or manager is for those customers that do come to your business to receive poor customer service.  You can spend hundreds or even thousands of dollars advertising your business to get a customer to purchase your product or service the "first time", but it will be far more difficult to get that dissatisfied customer to return to your business the second time. Statistically it costs five times as much to get a new customer as it does to keep an existing one. 

There are several things that you can do to assure that you will keep your existing customers and attract new customers to your business.  It starts by human resource planning: retaining your staff during slow periods, so that they will be in place when your business picks up. You need to provide customer service training for your staff so that your customers receive good service and spread the word to other potential customers about your business.

Economists are forecasting that Canada is going to experience a major labour shortage within the next few years and you don't want to be in a situation where you cannot operate your business to capacity as a result of there being a shortage of well trained, professional employees.

We have recently up-dated our Manitoba BEST Service Excellence Workshop for front line staff and added Manitoba BEST Managing Service Excellence.

We deliver workshops at the MTEC Learning Centre in Winnipeg and various locations throughout Manitoba.  The next Manitoba BEST session is on October 31, please click here for more information.
Attention Event Coordinators & Planners!

 

It is an exciting time to be an event planner. Event planners are being called upon to develop and stage a number of events every year.
 
Whether you are new to the industry or established in your career, MTEC's 3- Part Training Series for Event Coordinators and Planners will provide the tools to assist you in planning an event from start to finish, covering areas such as administration, marketing, human resources, risk management and more!
This series will also be very beneficial for those of you who may not have the title of 'Event Planner', but you are the person in your organization who performs that function as part of your position, ie: organizing the annual golf tournament, AGM, conference, etc.
 
A comprehensive emerit Event Coordinator Workbook, valued at $85.00 is included. 

Our upcoming workshop series will be held on October 18, October 25 and November 1.
Please click here for more information.

 

 
Fundamentals of Human Resource Management - Upcoming Session, November 13

Whether it's writing a job description, motivating staff or dealing with performance issues, there are times each day that supervisors need to utilize HR skills. This full day workshop will give supervisors the tools that they need to deal with day-to-day human resource issues. The direct benefits will be reduced turnover and motivated employees. A comprehensive HR Manual is provided with this workshop.
 

Here are some comments from participants who have attended past Fundamentals of Human Resource Management sessions have said:
  • Leadership is something that can make or break your credibility.  This course provides positive advice for good leadership.
  • Better knowledge (will help me to) make better decisions.
  • I will be a better trainer and to train better employees.
  • I will definitely be a more effective manager.
  • It might slow down the high turnover rate of our employees.
  • (The information learned will) help me keep track of how the workers are doing over time.
  • It will improve our interview process.
  • It will improve my skill in writing and implementing hiring practices.
  • I will now have better quality hires.
  • It will help me be more responsive to my staff and hopefully more specific and encouraging.
  • It helps all of us to support and mentor one another.
This full day session will be held in the MTEC Learning Centre - at 75 Scurfield Boulevard, Unit 3.  Registration is $149.00 and includes the emerit Supervisor Training Program - Human Resource Management workbook - an $85.00 value. 

For more information or to register please contact us at 204-957-7437 or email register@mtec.mb.ca.

 
Interlake Tourism Association Awards

 

On September 26th the Interlake Tourism Association hosted its 12th annual Celebration of Stars Awards Dinner. The event recognized Interlake tourism organizations, businesses and municipalities that understand the economic impact of tourism and the diversity of this all-season tourism destination.
 

Marketing Excellence Nominees: Gimli Film Festival, Interlake Arts, Life & Leisure Magazine, Interlake Enterprise Community Newspaper. The winner: Gimli Film Festival     

Product Development Nominees: Interlake Arts, Life & Leisure Magazine, Lakeview Gimli Resort, Rural Municipality of Grahamdale, YWCA YMCA Camp Douglas. The winner: Rural Municipality of Grahamdale.
 

Event of the Year Nominees: 25th Annual Ride for a Child's Wish, Icelandic Festival of Manitoba, Lundar Agricultural Society Fair, Oak Point Music Festival. The winners: Lundar Agricultural Society Fair and Icelandic Festival of Manitoba.
 

Interlake Award of Distinction Award Winner: New Iceland Heritage Museum
 

Congratulations to all of the nominees and award winners.

 

October & November Training

 

Keep Your Business Profitable - Invest Your Time In Training!

    

*We are offering 15 complimentary seats for many of the following sessions. Sign up now!

 

*Marketing Your Business in a Digitally Savvy World

October 11  |  9:00am-12:00pm  |  More Info

 

*Reading & Understanding Financial Statements & Using Them As A Management Tool

October 16  |  9:00am-12:00pm  |  More Info

 

3-Part Training Series for Event Coordinators & Planners - Day 1

October 18  |  9:00am-4:00pm  |  More Info

COST: $350.00+GST; All 3 Days $950.00+GST

 

Social Media Marketing Mashup

October 22  |  9:00am-4:00pm  |  More Info

COST: $35.00+GST; Regular $149.00+GST

 

*Younger Workers: Why They Stay & Why They Leave

October 23  |  1:00pm-4:00pm  |  More Info

 

*Professional Telephone Skills

October 24  |  9:00am-12:00pm  |  More Info

 

3-Part Training Series for Event Coordinators & Planners - Day 2

October 25  |  9:00am-12:00pm  |  More Info

COST: $350.00+GST; All 3 Days $950.00+GST

 

*Presentation Skills - Getting Your Message Across With Confidence

October 29  |  9:00am-12:00pm  |  More Info

 

*Manitoba BEST Service Excellence

October 31  |  9:00am-4:00pm  |  More Info

 

3-Part Training Series for Event Coordinators & Planners - Day 3

November 1 |  9:00am-4:00pm  |  More Info

COST: $350.00+GST; All 3 Days $950.00+GST

 

*Networking - The Power of Connected People

November 5  |  9:00am-12:00pm  |  More Info

 

*The Art of Communication: Do You Hear What I Am Not Saying?

November 6  |  9:00am-12:00pm  |  More Info

 

*Developing Policies & Procedures

November 7  |  9:00am-12:00pm  |  More Info

 

Fundamentals of Human Resource Management

November 13 |  9:00am-4:00pm  |  More Info

COST: $149.00+GST

 

*Turning Lookers Into Buyers

November 14 |  9:00am-12:00pm  |  More Info

 

*Self Confidence In A Snap

November 19 |  9:00am-12:00pm  |  More Info

 

*Generations In The Workplace

November 26 |  9:00am-12:00pm  |  More Info 

 

*Twitter For Business

November 27 |  9:00am-12:00pm  |  More Info

 

*Assertiveness For Professionals

November 28 |  9:00am-12:00pm  |  More Info

 

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca. 

 

All courses will be held at our new MTEC Learning Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   

 

Upcoming Safety Training

 

Safety Committee/Representative Basics

October 15 | 8:30am-12:00pm | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Incident Investigation, Inspections & Documentation

October 15 |  1:00pm-4:30pm  | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Emergency First Aid/CPR with AED

October 30  |  8:30am-4:30pm  |  More Info

COST: $75.00+GST Hospitality Industry (Rate Code 70106); Regular $89.00+GST 

  

Respectful Workplaces

November 20  |  8:30am-12:00pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

Disability Safety Awareness Training for Business

November 20  |  1:00pm-4:00pm   |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST

 

For additional information, or to register for upcoming workshops, please contact Alexa at: alexa@safehospitality.com or by calling 204-694-7233.
Are You Doing All You Can To Be SAFE At Work?   

 

If an employee or co-worker at your workplace gets injured or severely ill, would you know what to do? Is there a first aider available at your workplace to help? Being able to deliver effective first aid treatment to someone who is injured can prevent conditions from getting worse. Having the knowledge of knowing proper First Aid/CPR procedures can mean the ability to save someone's life in emergency situation.

 

Having a respectful workplace policy can protect people from discrimination, harassment, violent, physical and psychological harm. By having a respectful workplace it will benefit the company by improving worker morality and reduce absenteeism.

 

Cultural differences manifest in many ways. There will be differences in areas such as communication, attitude towards conflict, approaches to task completion and decision making styles. Unless people come to realise these differences between them through cultural awareness, problems can continue and even intensify. Be aware of the cultural diversity in your workplace. Know the difference between appropriate and inappropriate behaviour. Let us help you develop a Respectful Workplace Policy for your workplace.

 

How are you managing the safety concerns of people with disabilities in your workplace? Are you aware of the risks and dynamics involved in safely evacuating people with disabilities? Learn about requirements for safe evacuation, disability etiquette practices and the importance of inspections and documentation in regards to emergency procedures involving people with disabilities.

 

To register please visit www.safehospitality.com, call 694-SAFE (7233) or email at info@safehospitality.com.

 

Dates: 

October 30, 2013 - Emergency First Aid/CPR - $75.00+GST for the Hospitality Industry! (Rate Code 70106)

          

November 20, 2013 - Respectful Workplaces - FREE for the Hospitality Industry! (Rate Code 70106)

          

November 20, 2013 - Disability Safety Awareness Training for Businesses - FREE for the Hospitality Industry! (Rate Code 70106)

        

 

Location: Learning Centre, 75 Scurfield Boulevard, Unit 3

                Winnipeg, Manitoba

                R3Y 1N6

Don't Be Caught Unprepared To Serve Guests With Disabilities

In partnership with the Hotel Association of Canada, emerit Training Solutions is proud to offer a new sensitivity training program for accommodations employees across Canada. The Access Canada Sensitivity Training Program is an online training program designed to equip accommodations employees with the skills and knowledge they need to provide superior customer service to all guests with disabilities, including age related disabilities.

 

The objectives of the online training include: 
 
 * Enhance the understanding of the terms "disability" and "appropriate language"
 * Clarify the categories of disabilities
 * Increase awareness of disabilities and the realities of being disabled
 * Identify the specific needs of guests with disabilities
 * Describe the barriers that affect accessibility and the features of an acceptable hotel
 * Increase ability to anticipate and understand the needs of all guests
 * Provide superior customer service

 

Get started with the Access Canada Sensitivity Training Program today and make sure that your property is ready and able to provide professional, efficient service that will meet all guests' needs regardless of their abilities.

 

To learn more about this and other emerit training products, visit emerit.ca or call 1.800.486.9158 to speak to an emerit Training Solutions specialist.

 

 

 

"In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later."


~ Harold S. Geneen
 

 
This email was sent to enews@mtec.mb.ca by enews@mtec.mb.ca |  
Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada