September 12, 2013 - In This Issue:

What's New 

In October 2012, the Province of Manitoba proclaimed October to be Disability Employment Awareness Month in our province. The Honourable Stan Struthers, Minister responsible for the Civil Service, announced the proclamation which was signed jointly by himself, The Honourable Peter Bjornson, Minister of Entrepreneurship, Training & Trade, and The Honourable Jennifer Howard, Minister Responsible for Persons with Disabilities.


This year, Manitoba will be hosting its first ever Career Exploration Week for people with disabilities, October 7 - 11, 2013, in celebration of Disability Employment Awareness Month.


For more information on Made in Manitoba Accessibility Legislation please click here.


MTEC will be hosting 2 workshops that will provide businesses with information to ensure that your establishment is welcoming, accessible and where customers are greeted by well-trained, professional employees.


September 19, 2013 - Disability Safety Awareness Training For Businesses

October 2, 2013 - Diversity in the Workforce - Disability Sensitivity Training



MTEC Focus Group 


MTEC recently conducted a focus group in which we gathered feedback regarding issues that the industry is facing.  One of the re-occurring issues was the difficulty businesses are having with managing and retaining their younger workers. In order to address this industry issue, we have  developed a workshop entitled,  Younger Workers: Why They Stay & Why They Leave. We are pleased to offer this workshop complimentary on October 23, from 1:00pm-4:00pm. For more information, please click here.


We would like to thank all of the businesses that participated in our Focus Group. This is one of the ways that MTEC can ensure that we are meeting industry needs by keeping our curriculum current and relevant.

NEW RSVP 2013 AGM Invite


2013 Industry Professional Presenters


Bill Morrissey, Leader, YES! Winnipeg

Frederic Jenni, General Manager, Nordik Spa and Nature

Tom Janzen, SHED Manager, Centre Venture Development Corporation





MTEC & SAFE Hospitality will be hosting our third conference Thursday, October 17, 2013 at the Holiday Inn Winnipeg-Airport West.


This one day conference and exhibition will include five sessions that are focused on increasing your knowledge in the areas of Customer Service, Marketing through Social Media, Returning to Work after an Injury, Return to Work Strategies and the New Disability Legislation.


Whether you  are currently a manager or supervisor, or would like to be, these sessions will assist you in gaining new and valuable knowledge and insight.


Please click here for more information and a registration form. For a list of current prizes, please click here.


Service Excellence for Chinese Visitors


Join us for a complimentary 6 hour session on September 18 to understand why tourism from China may increase and the potential it has for Manitoba's tourism industry, gain awareness of the culture, values, and service expectations of the culturally diverse visitor, learn how to improve cross-cultural communication skills and overcome language barriers, prepare your business for Chinese visitors and learn basic Chinese words, greetings and other strategies to provide Service Excellence.

For more information, please click here.



MTEC - Employers Experience Great Success with Talent Attraction

MTEC would like to send a special thank-you to the Winnipeg Convention Centre for hosting the MTEC Hospitality, Tourism and Retail Job Fair on August 26, 2013. 

We had a great mix of employers; with three hotels, two restaurants, four retail outlets, one crown corporation, one destination location, one educational institution and a recruiting organization, for a total of thirteen employers. 

With 320 job-seekers in attendance from this fall's event, employer's received approximately 1,157 applications from this spring's event! 


With our ongoing commitment  to promote these events and  contribute to our employers needs, we look forward to our next recruitment event in the  spring.



Attention Event Coordinators & Planners!


It is an exciting time to be an event planner. Event planners are being called upon to develop and stage a number of events every year.
Whether you are new to the industry or established in your career, MTEC's 3- Part Training Series for Event Coordinators and Planners will provide the tools to assist you in planning an event from start to finish, covering areas such as administration, marketing, human resources, risk management and more!
This series will also be very beneficial for those of you who may not have the title of 'Event Planner', but you are the person in your organization who performs that function as part of your position, ie: organizing the annual golf tournament, AGM, conference, etc.
A comprehensive emerit Event Coordinator Workbook, valued at $85.00 is included. 

Our upcoming workshop series will be held on October 18, October 25 and November 1.
Please click here for more information.



September & October Training


Keep Your Business Profitable - Invest Your Time In Training!


*We are offering 15 complimentary seats for many of the following sessions. Sign up now!


*Service Excellence for Chinese Visitors

September 18 |  9:00am-4:00pm  |  More Info


*Disability Safety Awareness Training For Businesses

September 19 |  1:00pm-4:00pm  |  More Info


*Retail Loss Prevention

September 20 |  9:00am-12:00pm  |  More Info


*Five Skills of a Powerful & Effective Leader

September 23 |  9:00am-12:00pm  |  More Info


*Basic Business Math - The Numbers That Will Help Your Business Succeed

September 25 |  9:00am-12:00pm  |  More Info

**Limited to 12 participants.


*The Art of Communication: Do You Hear What I Am Not Saying?

September 26 |  9:00am-12:00pm  |  More Info


QuickBooks For Business

September 27 |  9:00am-12:00pm  |  More Info

COST: $49.00+GST; Regular $99.00+GST


*Motivating & Giving Feedback

September 30 |  9:00am-12:00pm  |  More Info


Event Coordinator 101 - A Primer

October 2    |  9:00am-12:00pm  |  More Info

COST: $99.00+GST


*Diversity in the Workforce - Disability Sensitivity Training

October 2    |  1:00pm-4:00pm  |  More Info


*Winnipeg BEST Ambassador

October 3    |  9:00am-12:00pm  |  More Info


*Marketing Your Business in a Digitally Savvy World

October 11  |  9:00am-12:00pm  |  More Info


*Reading & Understanding Financial Statements & Using Them As A Management Tool

October 16  |  9:00am-12:00pm  |  More Info


3-Part Training Series for Event Coordinators & Planners - Day 1

October 18  |  9:00am-4:00pm  |  More Info

COST: $350.00+GST; All 3 Days $950.00+GST


Social Media Marketing Mashup

October 22  |  9:00am-4:00pm  |  More Info

COST: $35.00+GST; Regular $149.00+GST


*Younger Workers: Why They Stay & Why They Leave

October 23  |  1:00pm-4:00pm  |  More Info


*Professional Telephone Skills

October 24  |  9:00am-12:00pm  |  More Info


3-Part Training Series for Event Coordinators & Planners - Day 2

October 25  |  9:00am-12:00pm  |  More Info

COST: $350.00+GST; All 3 Days $950.00+GST


*Presentation Skills - Getting Your Message Across With Confidence

October 29  |  9:00am-12:00pm  |  More Info


*Manitoba BEST Service Excellence

October 31  |  9:00am-4:00pm  |  More Info


3-Part Training Series for Event Coordinators & Planners - Day 3

November 1 |  9:00am-4:00pm  |  More Info

COST: $350.00+GST; All 3 Days $950.00+GST



Contact MTEC at 204-957-7437 or email


All courses will be held at our new MTEC Learning Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   


Upcoming Safety Training


Respectful Workplaces

September 19  |  8:30am-12:00pm  |  More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST


Disability Safety Awareness Training for Business

September 19  |  1:00pm-4:00pm   |  More Info

COST: Complimentary; Regular $49.00+GST



September 24  | 8:30am-12:00pm | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST


Supervisor/Manager Safety Roles & Responsibilities

September 24  |  1:00pm-4:30pm  | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST


Food Handler Certification

October 4  |  9:00am-4:30pm  |  More Info

COST: $99.00+GST


Train the Trainer

October 9 & 10|  8:30am-4:30pm  | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $149.00+GST


Safety Committee/Representative Basics

October 15 | 8:30am-12:00pm | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST


Incident Investigation, Inspections & Documentation

October 15 |  1:00pm-4:30pm  | More Info

COST: FREE to the Hospitality Industry (Rate Code 70106); Regular $49.00+GST


Emergency First Aid/CPR with AED

October 30  |  8:30am-4:30pm  |  More Info

COST: $75.00+GST Hospitality Industry (Rate Code 70106); Regular $89.00+GST 


For additional information, or to register for upcoming workshops, please contact Alexa at: or by calling 204-694-7233.

Emergency First Aid/CPR with AED Training

If an employee or co-worker at your workplace gets injured or severely ill would you know what to do? Is there any first aider available at your workplace to help? Being able to deliver effective first aid treatment to someone who is injured can prevent things from getting worse. Having the knowledge of knowing proper First Aid/CPR procedures can mean the ability to save someone's life in an emergency situation.


To register please visit, call 204-694-SAFE (7233) or email us at


Date: October 30, 2013 - First Aid/CPR  


Location: Learning Centre, 75 Scurfield Boulevard, Unit 3

               Winnipeg, Manitoba

               R3Y 1P6


Time: 8:30am-4:30pm


Cost: $75.00+GST for the Hospitality Industry (rate code 70106); Regular $89.00+GST

Tourism Professionals Graduate from MTEC/Manitoba Start Training Program


MTEC and Manitoba Start have just completed a six week training program with new comers to Manitoba. These participants are Tourism Professionals with a background in Tourism and Hospitality that are now seeking Canadian work experience. They have received MTEC training, as well as emerit training for Front Desk Agent.


Currently, we are looking for both work experience and employment opportunities for these graduates. If you are interested in learning more about the program and our participants, please contact Lori Slobodian at or call 204-957-7437.



emerit Resources for Accommodations Management Occupations

Hotel General Managers and Directors of Housekeeping ensure that accommodations properties run smoothly, generate profit, and deliver high quality guest experiences. In addition, they are great leaders, excelling at motivating and inspiring employees to create a true guest service culture.

Developed by tourism and education professionals from across Canada, emerit Training Solutions are recognized as "the best hospitality training and assessment available." emerit is proud to offer new occupational training and certification products for both Hotel General Manager and Director of Housekeeping.

Hotel General Manager

The emerit Hotel General Manager
National Occupational Standards cover the entire spectrum of skills and knowledge required of an individual charged with running an accommodations business. The standards cover six major categories:  

* Operations * Guest Service * Marketing * HR Management * Business Management * Leadership 

Registration for
Professional Certification and the related Certified Hotel General Manager (CHGM) designation is available now, with the first exam dates to be scheduled in Autumn 2013.

Director of Housekeeping

In late 2012, emerit launched the
National Occupational Standards and Professional Certification for Director of Housekeeping. Both products cover the skills and knowledge required to be successful in the occupation, and include eight major categories:

* Property Cleanliness * Manage Human Resources * Safety and Security * Communications
* Administration * Guest Relations * Material Resources and Services * Professionalism

For more information about all emerit resources, please visit or call 1.800.486.9158.




10 Reasons to Love emerit

August 01 2013
Posted by:

In honor of emerit Tourism Trainings 10th anniversary, here are "ten" reasons why it's the best tourism training and certification program out there:

  1. Home Grown: Canadian made and managed by the Canadian Tourism Human Resource Council (CTHRC), emerit training products are researched, developed, and tested nationally. CTHRC works hand-in-hand with industry, small businesses, educational institutions, and large corporate enterprises to develop the emerit line of skills training programs.
  2. Industry Recognized: emerit is recognized by independent tourism operators, top accommodations companies, national restaurant chains, professional organizations, educational institutions, and government departments and agencies across Canada. Today, more than 16,000 successful tourism professionals hold emerit credentials.

Read More


Get started today at, or call 1.800.486.9158 to talk to an emerit Training Solutions specialist about your professional development needs. 

For a limited time, receive 10% off your next purchase.  Use coupon code: emerit 10



"Autumn is a second spring when every leaf is a flower."


~ Albert Camus

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Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada