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December 9, 2015 - In This Issue:
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Handling Difficult Situations - for Supervisors and Managers
Whether
you are a new supervisor or have been in a management position for
years, knowing how to handle difficult situations can mean the
difference in retaining employees and customers, or losing them to the
competition. In most cases, a customer wants to see the manager or
supervisor when there is a problem, or if the problem wasn't
satisfactorily handled by the front line employee. Knowing how to
resolve the customer's complaint, without throwing the staff person
"under the bus" can make you a truly effective boss.
This workshop provides a practical guide on how to handle difficult situations effectively and ensure successful outcomes.
WHEN: January 15, 2015
TIME: 9:00am-12:00pm
COST: Complimentary (one time only!); Regular $40.00+GST
For more information, please click here, or call the office at 204-957-7437 or email register@mtec.mb.ca.
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On behalf of the Board of Directors & MTEC Team, we wish you Happy Holidays and a Happy and Successful 2016!
Shannon Fontaine, CEO, Manitoba Tourism Education Council
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MTEC Job Board
Whether
you're recruiting or job-seeking, the MTEC Job Board has a lot to offer
regarding openings in the Hospitality, Tourism and Retail industries.
If
you're recruiting for employees using this complimentary tool, you will
be interested in knowing that during 2015, the MTEC Job Board was
viewed over 87,200 times, from more than 71,000 unique visitors! The
months with the most pageviews were, in order, March (16,999 views),
September (9,903 views), and April (9,191 views).
If you're job-seeking, did you know that 296 Manitoba jobs have been posted in this industry during 2015 alone.
To take advantage of this great tool to Post a Job, please visit: http://mtec.mb.ca/post-job.asp To take advantage of this great tool to Find a Job, please visit: http://mtec.mb.ca/job-board.asp
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Attention Event Coordinators & Planners!
Whether you are new to the industry or established in your
career, MTEC's 3- Part Training Series for Event Coordinators and
Planners will provide the tools to assist you in planning an event from
start to finish, covering areas such as administration, marketing, human
resources, risk management and more!
This series will also be
very beneficial for those of you who may not have the title of 'Event
Planner', but you are the person in your organization that performs that
function as part of your position.
The next series begins on February 26, 2016!
Even if your event is already scheduled, it's not too late to make sure
that you haven't missed anything, like proper insurance
coverage. You don't know what you don't know.
There are many
things in organizing and coordinating an event that can be missed that
could directly impact on the success of the event.
A comprehensive emerit Event Coordinator Workbook, valued at
$85.00, is included in the course. Our upcoming workshop series will be
held on February 26, March 4 and March 11, 2016.
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The Manitoba Training and Education Centre is a registered
not-for-profit Private Vocational School that offers 6 and 8 week
training programs for entry level positions in the hospitality, tourism
and retail industries in Manitoba. All of the training is delivered in
the classroom, with a portion of the Line Cook Training Program
delivered in a commercial kitchen.
The training component focuses on the Essential Skills
required to perform in all of the positions. Students not only gain the
education and skill to perform these jobs, they will have gained
practical experience through their work practicum.
January 21, 2016
- Housekeeping Room Attendant Training Program
- Line Cook Training Program
- Retail Sales Associate Training Program
- Front Desk Clerk Training Program
- Food & Beverage Server Training Program
March 10, 2016
- Line Cook Training Program
- Food and Beverage Server Training Program
- Front Desk Clerk Training Program
If your organization
would like to consider taking a practicum student please contact Sherri
Cairns, Program Coordinator at (204) 957-7437 ext. 208 or email scairns@mtec.mb.ca.
 Get updates! Sign up to receive the MTEC Vocational School news and updates. The sign up box is located at the top right side of our website. 
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December & January Training
Keep Your Business Profitable - Invest Your Time In Training!
*We are offering 15 complimentary seats for many of the following sessions. Sign up now!
*Art of Communication December 10 | 9:00am-12:00pm | More Info*Stress Management December 14 | 9:00am-12:00pm | More Info*Motivating & Giving Effective Feedback December 15 | 9:00am-12:00pm | More Info*Five Skills of a Powerful & Effective Leader December 17 | 9:00am-12:00pm | More Info*Communication Skills Training for the Success of Your Business January 13 | 9:00am-12:00pm | More Info*Handling Difficult Situations - Supervisors & Managers **NEW**January 15 | 9:00am-12:00pm | More Info*Retail Loss Prevention January 19 | 9:00am-12:00pm | More Info*Self Confidence in a Snap January 20 | 9:00am-12:00pm | More Info*LinkedIn For Business January 21 | 9:00am-12:00pm | More InfoManitoba BEST Managing Service Excellence January 22 | 9:00am-4:00pm | More InfoCOST: $60.00+GST Teambuilding & Conflict Resolution Skills January 26 | 9:00am-12:00pm | More InfoCOST: $40.00+GST *Professionalism for Life & Career Success January 26 | 1:00pm-4:00pm | More Info*Basic Business Math - The Numbers That Will Help Your Business Succeed January 27 | 9:00am-12:00pm | More InfoEvent Coordinator 101 January 29 | 9:00am-12:00pm | More InfoCOST: $99.00+GST *Disability Sensitivity - Creating an Inclusive Environment **NEW**February 5 | 9:00am-12:00pm | More Info
Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.
All
courses will be held at the MTEC Training Centre, 75 Scurfield
Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.
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Safety Corner
2016 Safety Saves Conference; Call for Speakers
Safety Saves Conference & Tradeshow 2016
Opportunities for Synergy, Collaboration and Innovation
Brought to you by:
Incident Prevention Association of Manitoba and the Canadian Society of Safety Engineering (Manitoba Chapter)
IPAM
& CSSE MB are now accepting proposals to present at the 2016 Safety
Saves Conference in Winnipeg Manitoba which is held on November 8 &
9, 2016. For this year, we will be collaborating with the Canadian
Occupational Health Nurses Association and Manitoba Occupational Health
Nurses Interest Group (COHNA/MOHNIG) to offer our Safety Saves
Conference and their AGM and Education Day back-to-back to make an even
bigger and better event. Our conference theme for 2016 will be
INCLUSION.
We are looking for speakers willing to share their
occupational health, safety and environmental knowledge and experience
with our safety managers and program leaders. Proposals may range from 1
- 3 hour sessions, with the majority of session being one hour long.
The 2016 conference will be covering many aspects of safety in the work
place. You can use the following topics below as a guide for submitting
your presentation, but we are open to additional topics and ideas. - Conflict Resolution
- Mental health
- Business of safety
- Selling safety
- Violence & Harassment
- Disability Management
- Engaging employees
- Health care industry
- Dealing with Negativity
- Home care workers
- Disaster planning
- Disaster management
- Motivational Topics
- Environmental safety
- Industry specific
- Safety tools
When and Where: November 8 & 9, 2016 - Canad Inns Polo Park
Speaker's Benefits:
* We provide a continental breakfast and a hot delicious lunch, both days.
* Speakers benefit from full access to presentations and activities for the duration of the conference.
* Wonderful opportunity to showcase your expertise and network with membership from TWO associations at once!
The selection committee will study every proposal. The decision will be
made according to the originality of the proposal and to the interest
from the targeted audience.
The closing date for this call is January 29, 2016. Candidates will receive the decision via e-mail.
Forward your questions, presentations or proposals ideas to Kristin Petaski at Kristin@workengsolutions.ca.
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Workplace Hazardous Materials Information System (WHMIS) BasicsJanuary 12 | 8:00am-12:00pm | More Info COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST Supervisor/Manager Safety Roles & Responsibilities
January 12 | 1:00pm-5:00pm | More Info COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST Safety Committee/Representative BasicsCOST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST
New Worker Orientation Basics
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST Building Your Safety & Health Program
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $99.00+GST
Food Handler Training COST: $115.00+GST (includes manual) Safety Committee/Representative Basics
February 8 | 8:00am-12:00pm | More Info Incident Investigation, Inspections & Documentation Basics
February 8 | 1:00pm-5:00pm | More Info
Supervisor/Manager Safety Roles & Responsibilities
February 11 | 1:00pm-5:00pm | More Info COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST Respectful Workplaces
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GSTEmergency Preparedness
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST
Emergency First Aid & CPR Level C with AED
February 23 | 8:30am-4:30pm | More Info COST: $89.00+GST to the Restaurant & Foodservices (Rate Code 70106); Regular $99.00+GST
For additional information, or to register for upcoming workshops, please contact SAFE Hospitality at: info@safehospitality.com or by calling 204-694-7233.
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"The best preparation for tomorrow is doing your best today."
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