Having trouble viewing this email? Click here
December 9, 2015 - In This Issue:
Handling Difficult Situations - for Supervisors and Managers
Whether you are a new supervisor or have been in a management position for years, knowing how to handle difficult situations can mean the difference in retaining employees and customers, or losing them to the competition. In most cases, a customer wants to see the manager or supervisor when there is a problem, or if the problem wasn't satisfactorily handled by the front line employee. Knowing how to resolve the customer's complaint, without throwing the staff person "under the bus" can make you a truly effective boss.

This workshop provides a practical guide on how to handle difficult situations effectively and ensure successful outcomes.

WHEN: January 15, 2015
TIME: 9:00am-12:00pm
COST: Complimentary (one time only!); Regular $40.00+GST

For more information, please click here, or call the office at 204-957-7437 or email register@mtec.mb.ca.  

MTEC Holiday Celebration
On behalf of the Board of Directors & MTEC Team, we wish you Happy Holidays and a Happy and Successful 2016!

Shannon Fontaine, CEO, Manitoba Tourism Education Council
MTEC Job Board

Whether you're recruiting or job-seeking, the MTEC Job Board has a lot to offer regarding openings in the Hospitality, Tourism and Retail industries.

If you're recruiting for employees using this complimentary tool, you will be interested in knowing that during 2015, the MTEC Job Board was viewed over 87,200 times, from more than 71,000 unique visitors! The months with the most pageviews were, in order, March (16,999 views), September (9,903 views), and April (9,191 views).

If you're job-seeking, did you know that 296 Manitoba jobs have been posted in this industry during 2015 alone.

To take advantage of this great tool to Post a Job, please visit: http://mtec.mb.ca/post-job.asp
To take advantage of this great tool to Find a Job, please visit: http://mtec.mb.ca/job-board.asp
Attention Event Coordinators & Planners!
Whether you are new to the industry or established in your career, MTEC's 3- Part Training Series for Event Coordinators and Planners will provide the tools to assist you in planning an event from start to finish, covering areas such as administration, marketing, human resources, risk management and more!

This series will also be very beneficial for those of you who may not have the title of 'Event Planner', but you are the person in your organization that performs that function as part of your position.

The next series begins on February 26, 2016!

Even if your event is already scheduled, it's not too late to make sure that you haven't missed anything,   like proper insurance coverage. You don't know what you don't know.

There are many things in organizing and coordinating an event that can be missed that could directly impact on the success of the event.  
A comprehensive emerit Event Coordinator Workbook, valued at $85.00, is included in the course. Our upcoming workshop series will be held on February 26, March 4 and March 11, 2016.  
For more details on the course please click here.  


The Manitoba Training and Education Centre is a registered not-for-profit Private Vocational School that offers 6 and 8 week training programs for entry level positions in the hospitality, tourism and retail industries in Manitoba. All of the training is delivered in the classroom, with a portion of the Line Cook Training Program delivered in a commercial kitchen.
The training component focuses on the Essential Skills required to perform in all of the positions. Students not only gain the education and skill to perform these jobs, they will have gained practical experience through their work practicum.
January 21, 2016
  •   Housekeeping Room Attendant Training Program
  •   Line Cook Training Program
  •   Retail Sales Associate Training Program
  •   Front Desk Clerk Training Program
  •   Food & Beverage Server Training Program
March 10, 2016
  •   Line Cook Training Program
  •   Food and Beverage Server Training Program
  •   Front Desk Clerk Training Program
For more information on the Manitoba Training and Education Centre training programs, visit our website at www.MTECVocationalSchool.ca, email us at info@MTECVocationalSchool.ca or call (204) 957-7437 ext. 208.  
If your organization would like to consider taking a practicum student please contact Sherri Cairns, Program Coordinator at (204) 957-7437 ext. 208 or email scairns@mtec.mb.ca.
jmml_grey_btn.gif Get updates! Sign up to receive the MTEC Vocational School news and updates. The sign up box is located at the top right side of our website.


December & January Training


Keep Your Business Profitable - Invest Your Time In Training!


*We are offering 15 complimentary seats for many of the following sessions. Sign up now!

*Art of Communication
December 10  |  9:00am-12:00pm  |  More Info

*Stress Management
December 14  |  9:00am-12:00pm  |  More Info

*Motivating & Giving Effective Feedback
December 15  |  9:00am-12:00pm  |  More Info

*Five Skills of a Powerful & Effective Leader
December 17  |  9:00am-12:00pm  |  More Info

*Communication Skills Training for the Success of Your Business
January 13   |  9:00am-12:00pm  |  More Info

*Handling Difficult Situations - Supervisors & Managers **NEW**
January 15   |  9:00am-12:00pm  |  More Info

*Retail Loss Prevention
January 19   |  9:00am-12:00pm  |  More Info

*Self Confidence in a Snap
January 20   |  9:00am-12:00pm  |  More Info

*LinkedIn For Business
January 21   |  9:00am-12:00pm  |  More Info

Manitoba BEST Managing Service Excellence
January 22   |   9:00am-4:00pm   |  More Info
COST: $60.00+GST

Teambuilding & Conflict Resolution Skills
January 26   |  9:00am-12:00pm  |  More Info
COST: $40.00+GST

*Professionalism for Life & Career Success
January 26   |   1:00pm-4:00pm   |  More Info

*Basic Business Math - The Numbers That Will Help Your Business Succeed
January 27   |  9:00am-12:00pm  |  More Info

Event Coordinator 101
January 29   |  9:00am-12:00pm  |  More Info
COST: $99.00+GST

*Disability Sensitivity - Creating an Inclusive Environment **NEW**
February 5   |  9:00am-12:00pm  |  More Info

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.

All courses will be held at the MTEC Training Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   


Safety Corner
2016 Safety Saves Conference; Call for Speakers

Safety Saves Conference & Tradeshow 2016
Opportunities for Synergy, Collaboration and Innovation

Brought to you by:
Incident Prevention Association of Manitoba and the Canadian Society of Safety Engineering (Manitoba Chapter)

IPAM & CSSE MB are now accepting proposals to present at the 2016 Safety Saves Conference in Winnipeg Manitoba which is held on November 8 & 9, 2016. For this year, we will be collaborating with the Canadian Occupational Health Nurses Association and Manitoba Occupational Health Nurses Interest Group (COHNA/MOHNIG) to offer our Safety Saves Conference and their AGM and Education Day back-to-back to make an even bigger and better event. Our conference theme for 2016 will be INCLUSION.

We are looking for speakers willing to share their occupational health, safety and environmental knowledge and experience with our safety managers and program leaders. Proposals may range from 1 - 3 hour sessions, with the majority of session being one hour long.

The 2016 conference will be covering many aspects of safety in the work place. You can use the following topics below as a guide for submitting your presentation, but we are open to additional topics and ideas.
  • Conflict Resolution 
  • Mental health  
  • Business of safety  
  • Selling safety
  • Violence & Harassment
  • Disability Management 
  • Engaging employees 
  • Health care industry
  • Dealing with Negativity 
  • Home care workers  
  • Disaster planning 
  • Disaster management
  • Motivational Topics 
  • Environmental safety 
  • Industry specific 
  • Safety tools

When and Where:  November 8 & 9, 2016 - Canad Inns Polo Park

Speaker's Benefits:
* We provide a continental breakfast and a hot delicious lunch, both days.
* Speakers benefit from full access to presentations and activities for the duration of the conference.
* Wonderful opportunity to showcase your expertise and network with membership from TWO associations at once!

The selection committee will study every proposal. The decision will be made according to the originality of the proposal and to the interest from the targeted audience.

The closing date for this call is January 29, 2016. Candidates will receive the decision via e-mail.
Forward your questions, presentations or proposals ideas to Kristin Petaski at Kristin@workengsolutions.ca.

Upcoming Safety Training  
Workplace Hazardous Materials Information System (WHMIS) Basics
January 12   |  8:00am-12:00pm  |  More Info 
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST
Supervisor/Manager Safety Roles & Responsibilities
January 12   |   1:00pm-5:00pm   |  More Info 
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST

Safety Committee/Representative Basics
January 20   |  8:00am-12:00pm  |  More Info 
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST

New Worker Orientation Basics
January 20   |   1:00pm-5:00pm   |  More Info 
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST

Building Your Safety & Health Program
January 28   |   8:00pm-5:00pm   |  More Info 
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $99.00+GST

Food Handler Training 
February 6   |   8:30am-5:00pm   |  More Info
COST: $115.00+GST (includes manual)     

Safety Committee/Representative Basics
February 8   |  8:00am-12:00pm  |   More Info  
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST

Incident Investigation, Inspections & Documentation Basics
February 8   |   1:00pm-5:00pm   |   More Info
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST

Supervisor/Manager Safety Roles & Responsibilities
February 11 |   1:00pm-5:00pm   |  More Info 
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST

Respectful Workplaces
February 18 |  8:00am-12:00pm  |   More Info  
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST

Emergency Preparedness
February 18 |   1:00pm-5:00pm   |   More Info
COST: FREE to the Restaurant & Foodservices (Rate Code 70106): Regular $49.00+GST

Emergency First Aid & CPR Level C with AED
February 23 |   8:30am-4:30pm   |  More Info
COST: $89.00+GST to the Restaurant & Foodservices (Rate Code 70106); Regular $99.00+GST

For additional information, or to register for upcoming workshops, please contact SAFE Hospitality at: info@safehospitality.com or by calling 204-694-7233.

"The best preparation for tomorrow is doing your best today."
Forward this email

This email was sent to enews@mtec.mb.ca by enews@mtec.mb.ca |  

Manitoba Tourism Education Council | 75 Scurfield Boulevard, Unit 3 | Winnipeg | Manitoba | R3Y 1P6 | Canada