July 3, 2019 - In This Issue:

Fluff or Foundation?

The good news and bad news of more hotels, restaurants and retailers opening in Winnipeg and throughout Manitoba is; there are more businesses competing for your customers!

Being competitive involves several things, including providing a good product at a reasonable price. It also involves providing consistent, exceptional, customer service delivered by a well trained staff.  
Some refer to customer service training as "fluff" training. We disagree. Customer Service is what will differentiate you from other businesses. It is what will keep your customers returning to your business, even when all of the new ones open. It is what should be the foundation of your business. It is what your staff should understand will keep them employed!

When business revenues lag, businesses sometimes need to lay-off their employees. You want your employees to know that they will benefit from your business being successful and what they can do to help build your business.

Manitoba Service Excellence; Training to Give Your Business the Competitive Edge
DATE: July 9, 2019
TIME: 9:00am-4:00pm
COST: Complimentary

Manitoba Service Excellence; Training to Give Your Business the Competitive Edge- For Managers
DATE: July 30, 2019
TIME: 9:00am-4:00pm
COST: Complimentary

For more information or to register, please email register@mtec.mb.ca or call 204-957-7437.
  
  
Win Free Training & Lunch for Your Staff!
___________________________________________________________________________________
 
As part of our 30th Anniversary - We will be having a draw in July for free Training & Lunch for Your Company!   
 
This is the last chance to Win a Day of Complimentary Training & Lunch! 

You can choose between Manitoba Service Excellence: Training to Give Your Business the Competitive Edge or Manitoba Service Excellence: Training to Give Your Business the Competitive Edge-For Managers, 9:00am - 4:00pm, Monday - Saturday.
 
Or
 
Any combination of the following 3 hour sessions: 9:00am-12:00pm and 1:00pm-4:00pm
 
Handling Difficult Situations,
 
Team Building & Conflict Resolution,
 
Professional Telephone Skills,
 
Winnipeg Ambassador Training and/or
 
Manitoba Ambassador Training
 
Enter to win "Training & Lunch" by emailing a copy of your Business Card to pwalker@mtec.mb.ca or mail Patricia Walker, Training Coordinator at: MTEC, 75 Scurfield Blvd., Unit 3, Winnipeg, MB, R3Y 1P6, by July 11, 2019.  The draw will be made on July 12, 2019.  
 
Note: Minimum 10 employees - maximum 30 employees.
 
 
3-Part Training Series for Event Coordinators & Planners
 
MTEC is now delivering the 3- Part Training Series for Event Coordinators & Planners over a weekend, instead of 3 Fridays.
 
Friday, September 20th, 6:00pm-9:30pm, Saturday, September 21st, 8:30am to 4:30pm and Sunday, September 22nd from 8:30am-4:30pm.
 
This training series is perfect for those who are currently full time Event Planners, as well as those wanting to be Event Planners.  It is also very beneficial for people who perform this function as part of their job. 
 
For more information on the upcoming training dates, please click here, or contact Monique Couture at mcouture@mtec.mb.ca or call 204-957-7437.  
 
Shirley Tillett Scholarship Fund for Event Professionals  
  
There is also a scholarship fund that will cover half of the tuition fee. The Shirley Tillett Scholarship Fund for Event Professionals. Shirley Tillett, founder of Shirley Tillett and Associates (STA), successfully operated her event planning and training company for over 20 years. She also founded the Event Professionals of Manitoba Association (EPM).  
Please click here for more information. 
 


The Manitoba Tourism Education College 

Great careers begin at MTEC! 
Register now for the next training programs beginning on September 23rd, 2019.

The Manitoba Tourism Education College (MTEC) is a recognized post-secondary institution that is registered with Manitoba Education and Training, Advanced Learning Division. The College offers 6, 7 and 8 week comprehensive training programs for needed positions in the hospitality and retail industries in Manitoba. 

All of the training is delivered in the classroom, with a portion of the Line Cook Training Program delivered in a commercial kitchen. Training focuses on the essential skills required to perform in all of the positions. Students not only gain the education and skill to perform these jobs, they will have gained practical experience through their work practicum.
  • NEW! Bartender/Food & Beverage Server - 7 Week Training Program
  • Front Desk Clerk - 6 Week Training Program
  • Retail Sales Associate - 6 Week Training Program
  • Housekeeping Room Attendant - 6 Week Training Program
  • Line Cook - 8 Week Training Program
  • Food & Beverage Server - 6 Week Training Program
     
Training Programs can be combined and students will graduate with training and experience in 2 or more occupations.
 
For more information on the Manitoba Tourism Education College training programs, visit our website at  www.MTECcollege.ca, email us at info@MTECcollege.ca or call (204) 957-7437.  
 
MTEC Job Board

Did you know that MTEC has a Job Board where you can advertise for employees at no cost?  
In the last three months alone, the job board was viewed over 16,000 times. 
 

JULY UPCOMING TRAINING  
  
*Manitoba Service Excellence: Training To Give Your Business The Competitive Edge 
July 9   |  9:00am-4:00pm  |   More Info  
 
*Emotional Intelligence 
July 10   |  9:00am-12:00pm  |   More Info    
 
*Professional Telephone Skills  
July 11   |  9:00am-12:00pm  |   More Info     
 
Food Handler Certification  
July 12   |  9:00am-4:00pm  |   More Info 
COST: $85.00+GST  *Challenge Exam Available $55.00+GST
 
*Habits of a Winner: How to Stop, Start and Stick to Any Habit  
July 15   |  9:00am-12:00pm  |   More Info    
 
*Five Skills of a Powerful and Effective Leader 
July 16   |  9:00am-12:00pm  |   More Info     
 
*Motivating and Giving Effective Feedback
July 16   |  1:00pm-4:00pm  |   More Info   
 
*Facebook for Business 
July 17   |  9:00am-12:00pm  |   More Info     
 
*Time Management  
July 18   |  9:00am-12:00pm  |   More Info  
 
*Leadership Promotion-Making The Transition from Peer to Boss
July 23   |  1:00pm-4:00pm  |   More Info
 
*Instagram for Business
July 24   |  9:00am-12:00pm  |   More Info      

*Manitoba Service Excellence: Training to Give Your Business the Competitive Edge-For Managers  
July 30   |  9:00am-4:00pm  |   More Info   
 
AUGUST UPCOMING TRAINING 
 
Food Handler Certification  
August 1   |  9:00am-4:00pm  |   More Info 
COST: $85.00+GST  *Challenge Exam Available $55.00+GST

Food Handler Certification  
August 7   |  9:00am-4:00pm  |   More Info 
COST: $85.00+GST  *Challenge Exam Available $55.00+GST
 
*Business Etiquette
August 8   |  9:00am-12:00pm  |   More Info 

*Event Coordinator 101
August 15   |  9:00am-12:00pm  |   More Info

*Teambuilding and Conflict Resolution Skills 
August 19   |  9:00am-12:00pm  |   More Info

*Selling is For Everyone
August 20   |  9:00am-12:00pm  |  More Info 

*Courage, Confidence & Resilience 
August 22   |  9:00am-12:00pm  |   More Info 

*Assertiveness in the Workplace
August 27   |  9:00am-12:00pm  |   More Info 
 
*Art of Communication
August 29   |  1:00pm-4:00pm  |   More Info 
 
*Handling Difficult Situations
August 29   |  9:00am-12:00pm  |   More Info 
 
   
*Complimentary Sessions

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca.

All courses will be held at the MTEC Training Centre, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba, R3Y 1P6.   **Free parking available!
 

"Customer service shouldn't be a department; it should be the entire company."
 
-Tony Hsieh, CEO of Zappos

   
Manitoba Tourism Education Council, 75 Scurfield Boulevard, Unit 3, Winnipeg, Manitoba R3Y 1P6 Canada
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