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Training in the Workplace 6 Steps

Within the tourism and hospitality industry, the bulk of training takes place at work, on the job and involves a lot of one-on-one training. Rather than focusing on what gets taught, a good trainer and coach will focus on what gets learned. In order to do that, a trainer and coach must be able to: determine what needs to be learned; determine the best way for the trainee to learn it; and provide follow-up to ensure the trainee has learned what needed to be learned. On completion participants receive a certificate of recognition. Topics Covered - The six steps of skill training - How you can use these steps in your training - The importance of consistency - Observation and demonstration skills - The importance of being a positive ‘coach.’

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