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Training in the Workplace Communication

Within the tourism and hospitality industry, the bulk of training takes place at work, on the job and involves a lot of one-on-one training. Rather than focusing on what gets taught, a good trainer and coach will focus on what gets learned. In order to do that, a trainer and coach must be able to: determine what needs to be learned; determine the best way for the trainee to learn it; and provide follow-up to ensure the trainee has learned what needed to be learned. On completion participants receive a certificate of recognition. Topics Covered - Not all communication is good communication - Your strengths and weaknesses as a listener - Communication principles that affect training - Training methods for one-on-one and group situations

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