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Serving The Diverse Guest : LGBTTQ Awareness ZOOM

As Manitoba’s tourism industry increases, so will the diversity of our guests. The purpose of this session is to help bring a foundational level of awareness of the lesbian, gay, bisexual, transgender, two-spirited and queer (LGBTTQ) community. You will take away best practices to be LGBTTQ-welcoming and ensure all guests have an enjoyable stay at your destination. Hoteliers seeking accreditation to be LGBTTQ-welcoming through the "TAG Approved Accommodations" Program may use this as part of their training requirement.

At the end of the session, participants will:

  • Be more familiar with terms and definitions
  • Evaluate myths, stereotypes, and assumptions about people who identify as LGBTTQ and how it may impact service excellence
  • Identify the foundations of a respectful tourism workplace which values diversity and inclusion
  • Learn best practices when serving LGBTTQ guests and colleagues.

There is currently no scheduled dates available for this course.

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