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Conflict Resolution Skills CLASSROOM

Conflict is inevitable. It is going to happen whenever you have people with different expectations. It happens both individually as well as impacting group performance. This makes conflict resolution critical, whether it is avoiding arguments, expressing opinions or resolving team conflicts. Many conflicts would escalate if appropriate conflict resolution skills were not utilized. In this session we explore sources of conflict and how to use the necessary skills to resolve workplace conflict resulting in a happier and healthier work environment. 

At the end of this session you will be able to:

  • Identify common types and causes of conflict that arise within one's work life.
  • Explain how conflict can be beneficial for the individual and the team
  • Describe and practice common approaches to conflict resolution


There is currently no scheduled dates available for this course.

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