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Retail Customer Service Excellence CLASSROOM

Did you know that it costs five to six times more to attract new customers than to keep old ones?  In addition, customer loyalty and the lifetime value of a customer can be worth up to 10 times as much as the price of a single purchase. This workshop teaches the basics of providing excellent and consistent customer service. It focuses on the important role of the individual in building client loyalty and creating a positive impression of the business.

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