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Introduction to Guest Service Management

Are you a seasoned guest service agent looking to become a Guest Services Manager?  Are you a brand new Guest Services Manager looking for direction?  This is the workshop for you.  

Some of the areas you will learn in this workshop include:

  • Introductory look at managing guest service agents
  • Learn how to effectively create an effective schedule 
  • Learn how to deal with conflict in the workplace between members of your own staff or members of the guest service staff and other departments
  • Learn how to work with abusive or disrespectful guests of the hotel
  • Learn how to use the compliments of your guests to boost moral in the workplace
  • Learn how to effectively manage your hotel's TripAdvisor page among other social media channels to handle guests comments and complaints
  • Learn how to effectively manage your rates and 3rd party OTA's

And so much more.  We will teach you all you need to know about stepping into this new role and how your decisions impact the day to day operations of the hotel.  


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