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Email Communication-Beyond The Basics

This 3 hour training session will cover how to recognize the most common errors in workplace email, understand the importance of defining message ‘purpose’, analyze and comprehend audience needs, evaluate best practices in tone in email messages, utilize guidelines for clear writing and plain language, and understand the importance of proofreading and apply techniques.

Learning Objectives:

  • Recognize the most common errors in a workplace email
  • Understand the importance of defining message "purpose"
  • Analyze and comprehend audience needs
  • Evaluate best practices in the tone of email messages
  • Utilize guidelines for clear writing and plain language
  • Understand the importance of proofreading and apply techniques

This sesison is for entry level and frontline staff.

This session will be delivered as part of MTEC’s partnership with the Manitoba Customer Contact Association.

 

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