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What is Hotel General Manager Certification?


After congratulating Jacques Arnal on becoming the first certified General Manager in Manitoba, we have had enquiries about the certification and asking why a person who already is a GM would want to become certified. We will let Jacques answer that question.

"Thank you for your assistance in obtaining my Certified Hotel General Manager designation. I appreciate all the information and your prompt responses. I had read about the designation last summer and was pleased that MTEC was offering this program. I found the study material very beneficial with the skills and knowledge required to be a Hotel General Manager. I have over 30 years of experience and was able to learn more invaluable information on managing a hotel, especially with the current National Occupational Standards. The program covers Operations, Human Resource Management, Guest Service, Business Management, Marketing and Leadership and is invaluable to any Hotel General Manager. Many Certified Hotel Administrators have found this program to be very in-depth. I would recommend this designation to any Hotel General Manager, who will find the program very informative and useful in the day to day operations of their properties."


Jacques J. Arnal (CHGM)

General Manager

Travelodge Winnipeg East


For information on the emerit Certified Hotel General Manager program go to:

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