ROOM ATTENDANT
| DATE POSTED: | Monday, January 5, 2026 |
| EMPLOYER: | Mainstay Suites Winnipeg |
| CITY/TOWN: | Winnipeg |
| BUSINESS LOCATION: | Airport Area |
| DESCRIPTION: | Core Competencies • Customer Focus • Good communication • Energy and Enthusiasm • Stress-resistance • Teamwork • Good Problem Solving • Accountability and Dependability • Knowledge of Operating Equipment • Ethics and Integrity Job Duties • Efficiently cleans assigned number of rooms per day while keeping within departmental standards • Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately • Ensures all assigned areas are kept clean, safe, and hygienic • Ensures additional cleaning programs are undertaken as directed and to the performance standard required • Packs and replenishes carts to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift • Ensures housekeeping carts are neat and tidy at all times • Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms • Responds to guests and staff inquiries, requests, and complaints in a prompt and courteous manner • Takes personal responsibility to ensure maximum guest satisfaction at all times • Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift • Secures guest rooms, ensuring all doors and windows are closed when room clean is complete • Completes start and finish times for each room cleaned on worksheet • Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times • Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times • Ensures grooming, hygiene, and safety procedures are maintained according to Policy and procedures • Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures • Promotes and encourages teamwork ethics • Attends departmental briefings, training, meetings, etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on • Reports any unusual or suspicious persons/activities happening in the area of security to the Supervisor/Manager, therefore, looking after the welfare and safety of both staff and guests • Places all dirty dishes or glasses in the dishwasher and turn it on with a dish tablet to clean • Strips and remakes beds with fresh linens in every room • Places all soiled linen in appropriate storeroom as soon as removed from guest room • Wipes all windowsills, doors, and walls when needed, as well as light switches • Vacuums every room and spot cleans stains • Dusts all furniture and fixtures – including headboard, lamps, and desk mirror • Reports any maintenance issues including burnt out light bulbs • Puts stationary in folder along with pens and places in desk drawer • Checks heating and air condition units and thermostats • Makes sure alarm clock is not set for alarm • Check drawers and closets for left behind belongings or trash • Changes mattress pads, blankets, or bedspreads when needed • Cleans and Sanitizes toilet – and around toilet/behind toilet – sanitizes showers and or tubs – removes all mildew and soap scums • Wipes down shower curtain – replaces when needed • Wipes mirrors and all vanity fixtures down in bathroom • Clean sink and fixtures • Removes all hair from bathroom floor, cleaning it with proper cleaning agent • Restocks all terry, soap, glasses, comment cards, coffee, and other room amenities • Clean coffee pots when needed, - ensures pots are plugged in • Vacuums hallways as directed • Responsible for neatness and organization of housekeeping areas • Responsible for replacing and reporting missing items in room such as remote control, do not disturb sign, and luggage racks, etc. • Removes trash to service area and place in trash can provided • Arrange furniture following use by guests • Deliver and retrieve items on loan to guests (e.g., rice cooker, blender, oven toaster, etc.) • Ensure security of guest rooms and privacy of guests • Perform rotation cleaning duties (e.g., steam clean carpets) as required • Performs other duties as required Requirements • A secondary school diploma is preferred • Experience as a room attendant is preferred • Physical mobility and stamina required • Ability to follow instructions • Detail-oriented • Professional Attitude Ability to work independently • Excellent time management skills • Good communication skills are an asset • Good organizational skills • Workplace Hazardous Materials Information System (WHMIS) is an asset • Strong customer service and troubleshooting skills • Able to work well under pressure • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times • Professional appearance and manners • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment • Strong work ethic and positive team attitude Work Conditions • May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and Hepatitis B viruses • Manual dexterity required to use various cleaning apparatus and supplies • Ability to lift up to 30 pounds • Regular physical activity includes walking, standing, sitting, lifting, and kneeling Hourly wage negotiable |
| HOW TO APPLY: | email resume to maria.ocampo@mainstaywinnipeg.com |
