ROOM ATTENDANT
| DATE POSTED: | Monday, April 27, 2026 |
| EMPLOYER: | Mainstay Suites Winnipeg |
| CITY/TOWN: | Winnipeg |
| BUSINESS LOCATION: | Airport Area |
| DESCRIPTION: | Core Competencies: . Customer Focus . Good communication . Energy and Enthusiasm . Stress-resistance . Teamwork . Good Problem Solving . Accountability and Dependability . Knowledge of Operating Equipment . Ethics and Integrity Job Duties: . Efficiently cleans assigned number of rooms per day while keeping within departmental standards . Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately . Ensures all assigned areas are kept clean, safe, and hygienic . Ensures additional cleaning programs are undertaken as directed and to the performance standard required . Packs and replenishes carts to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift . Ensures housekeeping carts are neat and tidy at all times . Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms . Responds to guests and staff inquiries, requests, and complaints in a prompt and courteous manner . Takes personal responsibility to ensure maximum guest satisfaction at all times . Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift . Secures guest rooms, ensuring all doors and windows are closed when room clean is complete . Completes start and finish times for each room cleaned on worksheet . Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times . Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times . Ensures grooming, hygiene, and safety procedures are maintained according to Policy and procedures . Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures . Promotes and encourages teamwork ethics . Attends departmental briefings, training, meetings, etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on . Reports any unusual or suspicious persons/activities happening in the area of security to the Supervisor/Manager, therefore, looking after the welfare and safety of both staff and guests . Places all dirty dishes or glasses in the dishwasher and turn it on with a dish tablet to clean . Strips and remakes beds with fresh linens in every room . Places all soiled linen in appropriate storeroom as soon as removed from guest room . Wipes all windowsills, doors, and walls when needed, as well as light switches . Vacuums every room and spot cleans stains . Dusts all furniture and fixtures – including headboard, lamps, and desk mirror . Reports any maintenance issues including burnt out light bulbs . Puts stationary in folder along with pens and places in desk drawer . Checks heating and air condition units and thermostats . Makes sure alarm clock is not set for alarm . Check drawers and closets for left behind belongings or trash . Changes mattress pads, blankets, or bedspreads when needed . Cleans and Sanitizes toilet – and around toilet/behind toilet – sanitizes showers and or tubs – removes all mildew and soap scums . Wipes down shower curtain – replaces when needed . Wipes mirrors and all vanity fixtures down in bathroom . Clean sink and fixtures . Removes all hair from bathroom floor, cleaning it with proper cleaning agent . Restocks all terry, soap, glasses, comment cards, coffee, and other room amenities . Clean coffee pots when needed, - ensures pots are plugged in . Vacuums hallways as directed . Responsible for neatness and organization of housekeeping areas . Responsible for replacing and reporting missing items in room such as remote control, do not disturb sign, and luggage racks, etc. . Removes trash to service area and place in trash can provided . Arrange furniture following use by guests . Deliver and retrieve items on loan to guests (e.g., rice cooker, blender, oven toaster, etc.) . Ensure security of guest rooms and privacy of guests . Perform rotation cleaning duties (e.g., steam clean carpets) as required . Performs other duties as required Requirements: . A secondary school diploma is preferred . Experience as a room attendant is preferred . Physical mobility and stamina required . Ability to follow instructions . Detail-oriented . Professional Attitude Ability to work independently . Excellent time management skills . Good communication skills are an asset . Good organizational skills . Workplace Hazardous Materials Information System (WHMIS) is an asset . Strong customer service and troubleshooting skills . Able to work well under pressure . Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times . Professional appearance and manners . Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment . Strong work ethic and positive team attitude Work Conditions: . May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and Hepatitis B viruses . Manual dexterity required to use various cleaning apparatus and supplies . Ability to lift up to 30 pounds . Regular physical activity includes walking, standing, sitting, lifting, and kneeling Hourly wage negotiable |
| HOW TO APPLY: | email resume to maria.ocampo@mainstaywinnipeg.com |
