Guest Services Interpreter

DATE POSTED: Monday, June 20, 2022
EMPLOYER: Manitoba Children's Museum
CITY/TOWN: Winnipeg
BUSINESS LOCATION: 45 Forks Market Rd
DESCRIPTION: Organization Summary
The Children’s Museum exists to spark kids’ creative learning. As a non-profit charitable organization, we believe in the potential of all children and provide an interactive learning environment that nurtures the power of imagination and spirit of self-discovery.

Position Summary
The Guest Services Interpreter is responsible for providing exemplary customer service to all museum visitors and guests. They will focus on museum security, maintenance, cleaning, rental programs, admissions, and gift shop. They will provide support to other guest services staff as well as leadership to a team of volunteers. The Guest Services Interpreter will also work in cooperation with other museum staff to ensure that all museum guests and visitors have a positive experience.

Department: Visitor Experience (Guest Services)
Reports To: Museum Services Manager
Hours: 7 – 35 hours weekly (day, evening, and weekend availability required)
Wage: $12.20 – $13.20 per hour

Responsibilities
• Ensuring the safety and security of all museum guests, visitors, staff, and volunteers, and museum components and property
• Maintaining operational standards in the museum and galleries
• Providing customer service and assistance to all guests and visitors
• Implementing all procedures in regards to the museum’s rental programs and ensuring that all renters are welcomed and accommodated as well as possible throughout their experience
• Working at the Admissions Desk in the absence of, or in support of, an Admissions Attendant
• Providing supervision and leadership to museum staff and volunteers
• Other duties as assigned

Education
• Completion of High School

Experience
• Experience in a customer service role
• Experience with cash registers or computer POS systems
• Experience working with children and families



Skills Required
• Ability to effectively communicate in an enthusiastic and engaging manner with children and adults in a non-traditional educational environment
• Leadership skills
• Strong numeracy skills
• Strong problem-solving skills
• Ability to work in a fast paced environment
• Ability to stand for extended periods of time
• Must be able to lift at least 50 lbs.
• Cultural awareness and sensitivity to working with staff, volunteers, and other stakeholders with a wide variety of needs

Skills Desired
• Ability to work in both official languages an asset

Conditions Of Employment
• Acceptable results on a Police Information/Vulnerable Sector Check and Child Abuse Registry Check
• Proof of COVID-19 Immunization
• Use of provided face mask
HOW TO APPLY: To Apply
• Forward resume and cover letter outlining suitability for this position to Sophie Guillas, Museum Services Manager, at sguillas@childrensmuseum.com.
• The Children’s Museum is committed to fostering a working environment that supports diversity, equity and inclusion; and welcomes applications from all, especially those from under-represented groups. If you require accommodation when applying, please contact sguillas@childrensmuseum.com.


Deadline
• Monday, June 27, 2022 at 4:30PM

Please Note:
There is more than one vacancy available for this position. Interviews may be conducted as suitable applications are received.
CONTACT PERSON: Gabrielle Wildes
CONTACT PHONE: 2049244007

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