Front of House Manager Warehouse Theatre

DATE POSTED: Monday, June 27, 2022
EMPLOYER: Royal Manitoba Theatre Centre
CITY/TOWN: Winnipeg
BUSINESS LOCATION: 174 Market Avenue
DESCRIPTION: Reports to: Front of House Manager Mainstage Theatre
Direct Reports: Volunteers and part time front of house staff when on duty.
Start Date: Mid October, 2022
This is a full-time seasonal position that typically starts in October through May (30-32 weeks).
JOB SUMMARY
Reporting to the Front of House Manager, Mainstage Theatre, this position acts as the face of Royal MTC and is often the first and most important contact for all patrons when visiting the Warehouse Theatre. The Front of House Manager builds and maintains relationships with patrons and donors, while ensuring a safe, relaxed and enjoyable experience while at the theatre. This position works in conjunction and coordinates with Box Office, Stage Management, and Volunteer Ushers.
KEY RESPONSIBILITIES
Work Front of House shifts at Warehouse theatre, when MTC is in production
Work Front of House shifts at Warehouse theatre during rentals
Work occasional Front of House shifts at the Mainstage theatre
Prepare daily/nightly show reports
Prepare nightly sales reports/inventory
Delivery daily/nightly usher orientation
Resolve conflicts with patron issues
Build and maintain strong relationship with patrons and donors, ensuring their safety and comfort
Close and secure the theatre at the end of shifts
Abide by and ensure FOH is in compliance with Health Department, Manitoba Liquor Licensing Commission, and Employment Regulations.

EDUCATION AND EXPERICE REQUIRED
Experience working in a Front of House leadership capacity, be it in theatre, hospitality or events
Experience working with volunteers
Knowledge of performing arts environment essential
COMPETENCIES REQUIRED
A passion for theatre and the arts
Strong communicator
While this position is supervised, the role requires the confidence and maturity to run a Front of House shift with up to 300 audience members, volunteers and staff while on duty
Excellent under pressure and on the spot troubleshooting
A calm disposition, that creates an environment of confidence for our audience and volunteers
Candidates must have previously, or successfully complete the Manitoba Smart Choices certification and St. John Ambulance basic first aid
PHYSICAL WORKING CONDITIONS
Front of House responsibilities requires high mobility and the ability to carry up to 30 pounds and be able to climb stairs and move about the theatres and lobbies swiftly for extended periods of time.
HOURS OF WORK
Schedules are primarily aligned with theatre production schedules which is evenings and weekends, with some matinees.
HOW TO APPLY: Interested candidates are asked to submit both a cover letter and resume to Royal MTC HR Generalist Kurt Brown at kbrown@royalmtc.ca by July 15, 2022. Applications will be reviewed as received.
As demonstrated by our Equity, Diversity, Inclusion and Anti-Racism Commitment to Action, Royal MTC is on a deliberate and strategic path to creating an inclusive environment for all employees and becoming an anti-racist organization. We desire to attract a workforce that reflects and shares these values. Recognizing the history of underrepresentation of Indigenous, Black, and people of colour (IBPOC) positions in our company, we will prioritize qualified individuals who self-identify as IBPOC.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with all applicants requesting accommodation at any stage of our process. If you require additional accommodations, please email Kurt Brown at kbrown@royalmtc.ca.
We thank all candidates for their interest; however only candidates selected for further consideration will be contacted.
In addition to this position being a great opportunity for anyone with a passion for theatre, Royal MTC offers a collaborative and fast-paced working environment, a comprehensive health benefits package that the successful candidate will be eligible to participate in following three months of employment, and a pension plan that the candidate will be eligible to participate in following one year of employment.
Royal MTC requires all staff, artists and volunteers to be fully COVID vaccinated.
Salary range: $519 - $634/week (depending on qualifications and experience).
CONTACT PERSON: Devan Graham
CONTACT PHONE: 2049561340

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