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Upcoming Training

Handling Difficult Situations CLASSROOM
Date(s): Thursday, March 27, 2025
Time: 1:00pm-4:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

Sometimes you are faced with complaints or other challenging situations. How you handle those situations can make the difference between losing those customers or making them aware and appreciative of your professionalism and leave them with a positive impression of your organization. It can also make a difference in your confidence and ease making your work experience more rewarding. Topics covered will include identifying difficult situations within a  workplace, recognizing the impact lost customers can have on a business and practicing service recovery.

*This training session is currently being offered free of charge.

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