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Upcoming Training

HANDLING DIFFICULT SITUATIONS and when you shouldn't...
Date(s): Thursday, May 22, 2025
Time: 1:00pam-4:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:
The Handling Difficult Situations and when you shouldn’t ... training program will assist employees and managers in dealing with difficult situations both within your establishment as well as with customers. It will also provide some strategies of when to recognize situations that require an escalation to authorities.

Employees will learn how to identify and defuse difficult situations, explore the benefits of professionally handling difficult situations and develop strategies to manage behaviours by defusing emotion and resolving difficult situations.

Handling Difficult Situations and when you shouldn’t ... is a 75 minute online training program with an exam to assess the participant’s skill awareness at the end. The pass rate is 100% (unlimited retests) and is FREE for businesses in the Hotel, Restaurant and Retail industries in Manitoba.

*This training session is currently being offered free of charge.

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