Upcoming Training


Friday, January 14, 2022


Courage To Face Fear & Confidence To Embrace Change ZOOM
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

We need courage to do new things because the first time around everything is new. Without courage we only do new things that are easy or feel we have no other option. Courage makes it possible to do something enough times to  get some level of competence and have a foundation for true self confidence. 

There is so much change around us, fear based messages and distractions. It can be easy to get stuck in a pattern of avoiding, of denying what we really want, settling for what we are given and taking the default path in life. Are you looking for a way to reclaim your power, to be courageous for those few seconds it takes to get through the fear? Imagine where you can go in life embracing change.

*This training session is currently being offered free of charge.


Professional Telephone Skills ZOOM
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

Telephones are used extensively, by customers and suppliers, to conduct business and gather information. The person who answers the telephone creates an impression of the business and sets the tone. This first contact is a vital link in the communications chain. Take-away support material is provided and participants receive a certificate of recognition. Topics Covered - Create a positive memorable moment over the phone - Develop effective communication patterns - Identify and prevent barriers in communication - Effectively handle different callers - Overcome objections and effectively negotiate with customers - Balance multiple calls while at the same time serving face to face customers

*This training session is currently being offered free of charge.

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