Upcoming Training

Conflict is inevitable. It is going to happen whenever you have people with different expectations. It happens both individually as well as impacting group performance. This makes conflict resolution critical, whether it is avoiding arguments, expressing opinions or resolving team conflicts. Many conflicts would escalate if appropriate conflict resolution skills were not utilized. In this session we explore sources of conflict and how to use the necessary skills to resolve workplace conflict resulting in a happier and healthier work environment. 

At the end of this session you will be able to:

• Identify common types and causes of conflict that arise within one's work life.
• Explain how conflict can be beneficial for the individual and the team
• Describe and practice common approaches to conflict resolution

Conflict is inevitable. It is going to happen whenever you have people with different expectations. It happens both individually as well as impacting group performance. This makes conflict resolution critical, whether it is avoiding arguments, expressing opinions, or resolving team conflicts. Many conflicts would escalate if appropriate conflict resolution skills were not utilized. In this session we explore sources of conflict and how to use the necessary skills to resolve workplace conflict resulting in a happier and healthier work environment.

At the end of this session, you will be able to:

• Identify common types and causes of conflict that arise within one’s work life.
• Explain how conflict can be beneficial for the individual and the team.
• Describe and practice common approaches to conflict resolution

Business Plan Training Series - Delivered via Classroom

6 half-day sessions- 1:00 pm to 4:00 pm

Training for Current & Prospective Business Owners
This training is perfect for businesses considering an expansion or anyone who is looking to start a new business. Instructors, who also run their own business, will walk participants through the major components of a business plan and how to write a thorough and compelling document. 

Click here to view the Business Plan Development Series infosheet.

Day 2 - October 8, 2025
Marketing Strategy & Planning (Part 1)

• Marketing objectives, positioning & budget
• Pricing strategies
• Product life cycle
• Channels of distribution

Business Plan Training Series - Delivered via ZOOM

6 half-day sessions- 1:00 pm to 4:00 pm

Training for Current & Prospective Business Owners
This training is perfect for businesses considering an expansion or anyone who is looking to start a new business. Instructors, who also run their own business, will walk participants through the major components of a business plan and how to write a thorough and compelling document. 

Click here to view the Business Plan Development Series infosheet.

Day 2 - October 8, 2025
Marketing Strategy & Planning (Part 1)

• Marketing objectives, positioning & budget
• Pricing strategies
• Product life cycle
• Channels of distribution

3-Part Training Series for Event Coordinators & Planners
To help you achieve event success!

Click here to view the Event Coordinators & Planners infosheet.

Day 1 - October 8
Introduction, Overview and Administrative Skills

• Understanding the various components of the business plan and how they all feed into the event
• Understanding the goals of the event and using them to develop an event agenda
• Developing a critical path in line with the business plan and learning to delegate responsibilities effectively
• Developing an effective reporting and monitoring process and other administrative tasks
• Using budgets as a means of control
• Understanding the importance of financial controls overall
• “What would you do” practical exercises.

Day 2 - October 15
Event Coordination and Marketing

• Event planning and production from start to finish, with focus on major areas such as: event design and set up, delegate/performer management, security, food and beverage, post-event evaluation, and more
• Understanding the role of marketing and how it ties into the overall planning of the event
• " What would you do" practical exercises

Day 3 - October 22
Risk Management, Human Resources, and Communication

• Understanding legislation and ensuring your event complies with it
• Understanding and adhering to a risk management plan
• Understanding “who” is at risk
• Developing an effective contingency plan
• Recruiting staff, volunteers; interviewing and selecting applicants
• Training staff and volunteers; providing leadership and motivation
• “What would you do” practical exercises
• COMMUNICATION and PROFESSIONALISM
• Learning objectives for today:
• Effective communication
• Designing and making presentations
• Understanding the importance of professionalism; exhibiting leadership
• Managing multiple priorities while maintaining professionalism