Upcoming Training

Social competence consists of social, emotional, cognitive and behavioral skills needed for successful social situations. It also reflects an ability to; 

• take another's perspective concerning a situation 
• learn from past experiences
• apply that learning to the changes in social interactions

Social Intelligence is an extension of emotional intelligence.

OBJECTIVES:

• Explore Social IQ and Emotional IQ 
• Assess ability to read body language
• Discover how empathy impacts social IQ

This session is for frontline staff, teams, emerging leaders and current leaders.

This session will be delivered as part of MTEC's partnership with the Manitoba Customer Contact Association

Social competence consists of social, emotional, cognitive and behavioural skills needed for successful social situations. It also reflects an ability to:

• take another's perspective concerning a situation
• learn from past experiences
• apply that learning to the changes in social interactions

Social intelligence is an extension of emotional intelligence.

Objectives:

• Explore Social IQ and Emotional IQ
• Assess ability to read body language
• Discover how empathy impacts social IQ

This session is for frontline staff, teams and emerging leaders

This session will be delivered as part of MTEC's partnership with the Manitoba Customer Contact Association 

Employees who demonstrate toxic behaviour can poison the best work environment and derail teamwork and motivation, and the worst part is you often don’t know that you’ve hired one until it’s too late. It’s the person who has a negative response to any new idea, who’s the first one out the door, who never volunteers to help out, who calls in sick often, who gossips, who complains, or who brings all of their personal problems to work!

Getting rid of them may not be simple and Labour Laws and possible legal implications have to be considered. Ignoring or containing them seldom works. Managing the toxic employee can be one of the most challenging tasks you have to do each day.

This session through exercise and discussion will explore some ethical strategies that just might work.  

This session is designed for Leaders, however everyone is welcome.

Employees who demonstrate toxic behaviour can poison the best work environment and derail teamwork and motivation and the worst part is you often don’t know that you’ve hired one until it’s too late. It’s the person who has a negative response to any new idea, who’s the first one out the door, who never volunteers to help out, who calls in sick often, who gossips, who complains, or who brings all of their personal problems to work!

Getting rid of them may not be simple and Labour Laws and possible legal implications have to be considered. Ignoring or containing them seldom works.  Managing the toxic employee can be one of the most challenging tasks you have to do each day.

This session through exercise and discussion will explore some ethical strategies that might just work.

This session is designed for  Leaders, however all are welcome to attend.

It’s a bit of an understatement to say that the way we work has changed over the past few years. Employees and employers alike have had to adapt to what sometimes feels like a whole new world. As we continue to build and lead strong teams, you may be wondering how to better set employee expectations. Whether you’re focused on retention, employee performance, or preventing burnout, setting expectations can help. In fact, a survey from Gallup showed that most employees don’t know what’s expected of them at work. This can lead to drops in employee engagement, which ultimately, can cause people to leave your company altogether. 

In this session, we will cover these objectives:

• What are employee expectations and what factors impact them in today’s workforce;
• How to set clear employee expectations;
• How to effectively communicate employee expectations;
• How to set employee versus team expectations

It’s a bit of an understatement to say that the way we work has changed over the past few years. Employees and employers alike have had to adapt to what sometimes feels like a whole new world. As we continue to build and lead strong teams, you may be wondering how to better set employee expectations. Whether you’re focused on retention, employee performance, or preventing burnout, setting expectations can help. In fact, a survey from Gallup showed that most employees don’t know what’s expected of them at work. This can lead to drops in employee engagement, which ultimately, can cause people to leave your company altogether. 

In this session, we will cover these objectives:

• What are employee expectations and what factors impact them in today’s workforce;
• How to set clear employee expectations;
• How to effectively communicate employee expectations; 
• How to set employee versus team expectations