Upcoming Training

Social competence consists of social, emotional, cognitive and behavioural skills needed for successful social situations. It also reflects an ability to:

• take another's perspective concerning a situation
• learn from past experiences
• apply that learning to the changes in social interactions

Social intelligence is an extension of emotional intelligence.

Objectives:

• Explore Social IQ and Emotional IQ
• Assess ability to read body language
• Discover how empathy impacts social IQ

This session is for frontline staff, teams and emerging leaders

This session will be delivered as part of MTEC's partnership with the Manitoba Customer Contact Association 

It’s a bit of an understatement to say that the way we work has changed over the past few years. Employees and employers alike have had to adapt to what sometimes feels like a whole new world. As we continue to build and lead strong teams, you may be wondering how to better set employee expectations. Whether you’re focused on retention, employee performance, or preventing burnout, setting expectations can help. In fact, a survey from Gallup showed that most employees don’t know what’s expected of them at work. This can lead to drops in employee engagement, which ultimately, can cause people to leave your company altogether. 

In this session, we will cover these objectives:

• What are employee expectations and what factors impact them in today’s workforce;
• How to set clear employee expectations;
• How to effectively communicate employee expectations;
• How to set employee versus team expectations

It’s a bit of an understatement to say that the way we work has changed over the past few years. Employees and employers alike have had to adapt to what sometimes feels like a whole new world. As we continue to build and lead strong teams, you may be wondering how to better set employee expectations. Whether you’re focused on retention, employee performance, or preventing burnout, setting expectations can help. In fact, a survey from Gallup showed that most employees don’t know what’s expected of them at work. This can lead to drops in employee engagement, which ultimately, can cause people to leave your company altogether. 

In this session, we will cover these objectives:

• What are employee expectations and what factors impact them in today’s workforce;
• How to set clear employee expectations;
• How to effectively communicate employee expectations; 
• How to set employee versus team expectations