Upcoming Training

3-Part Training Series for Event Coordinators & Planners
To help you achieve event success!

Day 1 Introduction, Overview and Administrative Skills

• Understanding the various components of the business plan and how they all feed into the event
• Understanding the goals of the event and using them to develop an event agenda
• Developing a critical path in line with the business plan and learning to delegate responsibilities effectively
• Developing an effective reporting and monitoring process and other administrative tasks
• Using budgets as a means of control
• Understanding the importance of financial controls overall
• “What would you do” practical exercises.

Day 2 
Event Coordination and Marketing

• Event planning and production from start to finish, with focus on major areas such as: event design and set up, delegate/performer management, security, food and beverage, post-event evaluation, and more
• Understanding the role of marketing and how it ties into the overall planning of the event
• " What would you do" practical exercises

Day 3 
Risk Management, Human Resources, and Communication

• Understanding legislation and ensuring your event complies with it
• Understanding and adhering to a risk management plan
• Understanding “who” is at risk
• Developing an effective contingency plan
• Recruiting staff, volunteers; interviewing and selecting applicants
• Training staff and volunteers; providing leadership and motivation
• “What would you do” practical exercises
• Effective communication
• Designing and making presentations
• Understanding the importance of professionalism; exhibiting leadership
• Managing multiple priorities while maintaining professionalism

Click here to view the Event Coordinators & Planners infosheet.

Telephones are used extensively, by customers and suppliers, to conduct business and gather information. The person who answers the telephone creates an impression of the business and sets the tone. This first contact is a vital link in the communications chain. Take-away support material is provided and participants receive a certificate of recognition. Topics Covered - Create a positive memorable moment over the phone - Develop effective communication patterns - Identify and prevent barriers in communication - Effectively handle different callers - Overcome objections and effectively negotiate with customers - Balance multiple calls while at the same time serving face to face customers

Telephones are used extensively, by customers and suppliers, to conduct business and gather information. The person who answers the telephone creates an impression of the business and sets the tone. This first contact is a vital link in the communications chain. Take-away support material is provided and participants receive a certificate of recognition. Topics Covered - Create a positive memorable moment over the phone - Develop effective communication patterns - Identify and prevent barriers in communication - Effectively handle different callers - Overcome objections and effectively negotiate with customers - Balance multiple calls while at the same time serving face to face customers