Assistant Hotel Manager

DATE POSTED: Sunday, June 19, 2022
EMPLOYER: Quality Inn & Suites
CITY/TOWN: Thompson
BUSINESS LOCATION: 45 Moak Crescent
DESCRIPTION: Job Description

Position Title: Assistant Hotel Manager
Reports to: General Manager
Location: Thompson, MB

Position Summary
Reporting to the General Manager, this position is responsible for the effective administration of hotel operations ensuring a high level of customer service to the patrons. When the General Manager is away from the operations, this management position will provide management coverage at that property.

The Assistant Hotel Manager is responsible for the day-to-day supervision of the Hotel staff, specifically the Front Desk, Housekeeping and Breakfast Room to ensure that guests experience a superior stay. This position is also responsible to support the daily financial records and reporting, payroll administration, day-to-day business communication, marketing and promotion and other duties as assigned.

Duties and Responsibilities:

-Effectively organize and oversee all hotel duties including all filing (reservations, bookings, lease information, invoices, statements etc.), ordering adequate office supplies, preparing and sending customer invoices and basic office procedures;
-Supervises, trains and assigns duties and responsibilities to the Head Cleaner to ensure daily and monthly deadlines are met;
-Schedule staff to cover the Front Desk/Gift Shop.
-Supervise the Gift Shop, insure it is fully stocked at all times.
-Manage the reservation system;
-Conduct day end closing procedures and reconcile reports as necessary. Report all shortages or reconciliation issues with General Manager.
-Ensure optimal customer relations by responding effectively to customer requests;
-Ensure the accurate recording and organization of payroll records including timesheets, schedules and related payroll files and employee records;
-Schedule with the Head Cleaner staffing requirements based on occupancy;
-Ensure that the office and general workplace meets the highest of standards for cleanliness and organization.
-Delegate clean-up activities as required;
-Market the Hotel to the fullest capacity;

Qualifications:

-A minimum of 2 years of experience in the hospitality industry.
Superior organizational skills;
-Excellent people management skills including the ability to recruit, hire, train, motivate, evaluate, discipline, develop and increase staff performance in a cross-cultural environment;
-Ability to communicate effectively, verbally and in writing;
-Intermediate proficiency in application software – ideally Microsoft Office and PMS;
-Certification in Emergency First Aid is an asset;
-Maintain acceptable criminal reference and credit reference to ensure eligibility for bonding.
-Valid Driver’s License;
HOW TO APPLY: Apply in person or email your resume to Akanshu Popli at akanshu@qualityinnthompson.com
CONTACT PERSON: Akanshu Popli
CONTACT PHONE: 204-677-5600

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