Social Media For Business-Dealing With Negative Feedback
Social media is a great way to grow your business and engage with your customers, allowing them to connect with your brand and easily share their experience on a variety of platforms. However, what if their experience was not a positive one? In this session you will learn how to take steps to prevent a situation that could ruin your brand's reputation, how to handle negative comments and complaints online and what to do if a situation escalates out of control.
Also in this session:
· The culture of your business – and how it can affect your brands’ reputation
· How to avoid having your employees contribute to a negative brand reputation
· Social Media Listening – what people are saying about your brand on other platforms
· Logistical challenges that can create vulnerabilities to online reputation
· What to do with negative comments/reviews and how to respond
· Topics to avoid completely on social media
· Planning and preparing for a social media crisis
· What to do when something escalates out of control – response tips
· How to help your brand recover after the dust has settled
There is currently no scheduled dates available for this course.
